Reviews

Review Details

• Review fromMackenzie H

  Date: 01/19/2023

  1 star
  If I could give a zero star rating I would. I ordered a new phone and a 12 month plan (at a 6 month price) as that was the deal at the very top of their 'Deals' page. I needed to renew and wanted a new phone so it worked out perfect. After I placed my order, I tried to activate my new service since it was the day before my renewal date, and I had to contact customer service since I was already a customer, and only then was I informed that the deal I purchased was for new customers only (after looking at the additional information in the fine print it states there, but it was obviously not very clear beforehand). The customer service rep then told me she could cancel my 12 month plan at $180 and add a new one for $300... I told her to just cancel the order then because I didn't actually need a new phone and that I only got is due to the deal they had, and she said it was cancelled, but the next day the charge still showed up on my account. I contacted them once again and only then was a 'refund request' submitted. I got my refund later that day, but had to call back once again because they are still charging me shipping... when I asked the customer service rep why I was being charged for a phone that I never got and never even shipped, I was just told multiple times that they do not refund for shipping under any circumstances, and when I asked to speak to a supervisor, he put me on hold with no response for almost 10 minutes only to tell me that there was not a supervisor there to speak to me... I switched my service last night and will be calling today to see if they will refund my 3 months of service since I used it less than a day.. wish me luck, I feel like you need it when dealing with their customer service people

• Review fromDebra

  Date: 01/17/2023

  1 star
  I would have given 0 stars if it were possible. Switched to Mint Mobile at the end of October after Hurricane ***. Bought the 12 month plan and phone from them. Activated phone and from the first day I frequently had issues sending and receiving texts. And making calls. When a call would come in I would be told by the caller that it took a long time for the call to go through or I wouldn't know anyone was trying to reach me until a voicemail alert showed up.I call Mint after the first week- they had me troubleshoot the problem and thought we had corrected the problem. And then the phone would start dropping calls, no service when I was away from my wifi, and unless I restarted my phone repeatedly through the day I couldn't use the phone or service.Called customer support again - they said it was probably because a tower was down so they shifted me to another tower. It was long after that the problems started again.I called customer support again and they said I had a bad sim card so they would send me another one.Another week goes by - we install the new sim card and it seems to have made the situation better but not completely. At this point I am so angry I ask for a refund and I'm told I waited too long and would not get any money back even though I was on record from almost day one complaining about the service.I am the wife of an alzheimer's patient. Our household is on a fixed income and unable to absorb hits like this to our budget. Between the purchase of the phone and service Mint has been paid in the vacinity of $350.00 for unreliable service which is of no fault of my own. I feel taken advantage of and believe there should be some sort of reimbursement to me for the phone and service. I was beginning to believe something was interfering with the cell service in our area making it difficult for me to get good service. Not True! As of today I am a customer of Consumer Cellular - having paid double to finally be able to have a working phone.

  Mint Mobile

  Date: 01/19/2023

  Hello,So sorry to hear that. We'll have one of our agents reach out to assist you with this matter.Thank you.Mint Mobile

• Review fromRe D

  Date: 01/16/2023

  1 star
  So after what I just experienced I really recommend that no one try mint mobile. The only way to contact them is via chat. I tried for 3 hours straight to get ahold of them by the phone number provided by the website and it was a busy signal the entire time. I finally got ahold of someone via text because I had a question about my order and after providing the information they cancelled my order without my permission and would not redo the order and said that even if I reordered it myself they wouldnt honor the 3 months free promotion because my original order didnt have the promotion on it. I provided a screenshot of their confirmation email they sent me which clearly states the order included the 3 month promotion but they told me it was a glitch in the system and I didnt actually have the 3 months free on my order.

  Mint Mobile

  Date: 01/19/2023

  Hello,So sorry to hear that. We'll have one of our agents reach out to make this right.Thank you.Mint Mobile

• Review fromRobin G

  Date: 01/16/2023

  1 star
  I had an awful experience trying to switch to Mint Mobile. Paid for a new iPhone 14 Pro and a full year of service up front. Received the phone and started the phone number transfer and activation process, which shut off my service from my former carrier, but the Mint Mobile service failed to activate.I spent many, many hours trying to get help from their customer service who kept on making me wait and failing to solve the issue. Meanwhile I had no phone service / cellular service for nearly a week, which was a big problem because I work from home but haven't had a landline in years. Finally I gave up and activated the phone on T-Mobile and asked Mint Mobile to refund me for the service portion only. They refused and insisted that I mail the phone back in its original packaging, which because almost two weeks had passed by then, I no longer had it. I told them again I did not want to return the phone and was asking for a refund for the service portion only, and they gave me the same response again. I disputed the service charge with my credit card, who issued a refund. Mint Mobile then fraudulently reported the iPhone that I bought from them as lost or stolen, causing it to be blacklisted. My T-Mobile service then stopped working on that phone and I had to buy another new phone, because a blacklisted phone cannot be activated by any provider. Mint Mobile is a fraud company with horrible customer service. ************************* is a loser with a fraudster company who has no business in business. From now on I'm sticking with companies that have an actual in person store where I can go and get help, instead of wasting hours upon hours of my life trying to get help from bs online companies like Mint Mobile.

  Mint Mobile

  Date: 01/19/2023

  Hello,Since it was a device bundle package, phone and the service needs to returned in order for us to process the refund. Unfortunately, we won't be able to process a partial refund for the bundle package. We'll have one of our agents reach out to assist you.Thank you.Mint Mobile

• Review fromG. K

  Date: 01/16/2023

  1 star
  I had the plan for 1 year and paid for my phone in full. When my contract ended, I decided to go to another company. My phone, purchased in full through Mint, has been locked for 4 days. Ive spoken to countless representatives for hours on end. The first person was unable to find my order number. It wasnt until day 4 someone else was able to. All the while a back office IT ticket was created to have my phone unlocked. I was guaranteed by the supervisor it would be done by the end of the day. It was not. He hung up on me and no further communication. Called this morning and spoke with a supervisor and manager. Manager was not helpful and also just hung up after I said I would not be referring Mint. He told me I had to wait ***** hours. No phone for potentially 7 days. This is a safety concern for me and seems like a huge unnecessary liability for the company. There needs to be better training on staff but specifically the supervisor and account manager. I would NOT recommend Mint after this.

  Mint Mobile

  Date: 01/19/2023

  Hello,So sorry to hear that. We would love to help you here but need your information to reach out to you. Please reach out to our support team via live chat on our website for assistance.Thank you.Mint Mobile

• Review fromStephanie D.

  Date: 01/14/2023

  1 star
  I have been a customer for over two years and have never had an issue.. some sportiness over the last couple of months but still stayed with them and loved them.. the customer service is a joke!! I will be contacting PayPal and my bank.. It was supposed to be the 10gb 12 month plan I was getting.. thats not what I wanted. I was told my two different agents that I would be refunded.. then the second one tells me I have the three month with 4gb its 10!! I cant believe ************************* actually owns this company I got the run around for 45 mins.. what kind of professional changes the responses SEVERAL times.. well since you did this, we can change the email I need you to verify this, I need you to verify that in the end I was told I would be given a refund. Then the next rep said a refund in ***** hours.. at 1:18AM I am texted I will no longer be getting my refund. I will be sharing the conversation threads EXTREMELY UNPROFESSSIONAL. I would rather have no phone service at all than this kind of customer service

  Mint Mobile

  Date: 01/19/2023

  Hello,So sorry to hear that. We'll have one of our agents reach out to make this right.Thank you.Mint Mobile

• Review fromDejan J

  Date: 01/12/2023

  1 star
  Bought a 3-month plan from Mint Moblie. Received the card and wanted to exchange for eSim. After a phone call to Mint Support, the Mint Representative terminates that phone number within 30 minutes of activation, saying that a refund will be issued and we should order a new eSIM.After 3-months on the phone with Mint Representative, I have received numerous different responses, never the same and always ending up with me not getting a refund.Every time I receive the same thing: This refund is not covered by Mint policies.So the Mint policy is not to cover mistakes by their own Representatives that are ill-trained.I got stolen money for a service that I was never given.

  Mint Mobile

  Date: 01/13/2023

  Hello,So sorry to hear that you're having service issues. We'll have one of our agents reach out to make this right.Thank you.Mint Mobile

• Review fromEmily C

  Date: 01/11/2023

  1 star
  My mother lost her sim card in another country. I attempted to contact customer service via phone and chat. *here was no resolution. We had just asked for a simple reset of the password connected to the account. *heir system for forgotten password is to send a verification number to the phone. I told them we did not have access to the number. After verifying 3 or 4 local numbers (seemed to depended on the person verifying the account) that were called from my mother's phone, the customer service chatter would tell me to call the customer service number. *he customer service line would only allow me to submit 'technical report' or get information about my own line. I had to keep recalling three times till the computer answered with 'there seems to be a problem, let me connect you with a customer service representative' then I was able to talk to a human. *he associate promptly told me she could do nothing about my mother's account even though she had an email connected to the account. My family paid for a entire year a head to remove the headache of paying monthly but the customer care team and the systems seem to only care about the customer repaying to resolve the issues. *hey ask you multiple times to connect credit cards and to pay for the sim even though the * sim is available for free, two times a year. If you have elderly parents or young children that misplace things or travel, I do not recommend this company. *he moment there is a problem they'll give you a script and expect you to pay all over again. *he customer service team is not helpful. *he service was okay around *****************. I end up loosing service a lot even if I've been in the same location before and not have a problem. I don't know if its because of the * mobile network towers.

  Mint Mobile

  Date: 01/13/2023

  Hello,So sorry to hear that you're having service issues. We'll have one of our agents reach out to look into this.Thank you.Mint Mobile

• Review fromScott H

  Date: 01/11/2023

  1 star
  I ordered 2 phone and ******** month unlimited plans, I received the phones quickly but the didn't come with sim card therfore cannot be used. After multiple calls to customer service I received one sim card a month later. Call center is worthless, hard to understand, just a waste of time. Go to a box store where you can speak to people and get real help. Don't waste your time or money with mint

  Mint Mobile

  Date: 01/13/2023

  Hello,So sorry to hear that you're having service issues. We'll have one of our agents reach out to make this right.Thank you.Mint Mobile

• Review fromAndrea M

  Date: 01/06/2023

  1 star
  REPRESENTATIVES LIKE TO HANG UP IN YOUR FACE BUT YOU ON HOLD WHILE TALKING AND THEY DONT HELP WORTH A ****. Service *****, you cant get calls text, data doesnt work DO NOT GIVE THEM YOUR MONEY. They also go up $10 after you start with them so your $15 plan is 25 you may as well go somewhere else