Business Profile
Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.14/5 stars
Average of 743 Customer Reviews
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Review fromJessica H
Date: 02/04/2023
1 starI should have read these reviews before switching to Mint Mobile because, surprise surprise, they have an 'F' rating. I switched a couple of weeks ago and it was instant regret. The first time I called during setup, the rep was no help at all, then I couldn't receive texts from certain people, but could from others. I was missing important text messages, so I spent over an hour on the phone with the Mint Tech advisor, which I paid extra for, and went through a series of troubleshooting suggestions to no avail...they wanted to blame the issue on the others' (text senders') phones even though the problem did not start until after I switched to Mint Mobile, then provided the phone numbers and phone service carriers of three of the several individuals I wasn't receiving texts from and was assured I would get a call back from tech support in seventy-two hours (three days) An entire week goes by with no return call, so I call back and was told they didn't call me back because they couldn't find the numbers! I was dumbfounded when the rep asked me to provide the same information again! Unbelievable! I've had prepaid service with another low cost company and higher end, more expensive companies who each had excellent service and tech support. Not so with Mint Mobile, their phone service is as horrible as their customer service. I have told everyone I know about this dreadful experience and I am switching carriers. What a big waste of time.Review fromGlenn M
Date: 02/01/2023
2 starsCalling Mint mobile CS is always a nightmare. Today I called because my upload speed was speed testing at .6 or .9 . Download was over 100, but upload should be between 3 and 7. First rep. had me reconfigure Access Point Names then shut off the phone for 3-4 mins. When that didn't work I called back with two extra problems: 2) apparently checking mints service with the only tool available, speedtest. net, eats up gigs of data after a few tests. 3) get them to give me a testing tool to check my service and have them refund some data to make it thru the month. The second rep. when he could not fix the initial problem and give me a testing tool started to browbeat me, bully me and accuse me of having others apps consuming data... I asked for mgr, waited in hold them they hung up on me. Called back third and fourth time, and the brow beating continued, asked for supervisor, none came. Only one new problem was resolved as they gave back 1 gig of data. The original issue of upload speeds of .6 and .9 were not resolved. I have a ******* 5g phone. I don't think they have "supervisors". The reps are poorly trained except in the words, "sorry for your inconvenience"Mint Mobile
Date: 02/02/2023
Hello,So sorry to hear that. We'll have one of our agents reach out to assist you with this matter.Thank you.Mint MobileReview fromPatricia G.
Date: 01/31/2023
1 starThis all started on Nov. 23, 2022, when I went to Target store to get a Mint Mobile sim card. I called Mint Mobile to find out if my phone is compatible with their service. He told me my ** V50 thin line phone was compatible with them and their sim card. So, at Target I signed up with Mint Mobile service, buy 3 months and get 3 months free!!! Therefore, I paid $105.43 with my charge card. Within 5 days my phone could not make or receive calls!!! I went back to Target (since Mint Mobile don't have their own stores, how convenient!!!!) for help. Target was able to call Mint Mobile and talk to one of techs that stated that my phone was not compatible!!!! Why didn't Mint Mobile tell me that with initial phone call!!! So, I wanted to cancel the service and my get money back. I've been trying to get a credit back since the end of November with many calls and promises to get a refund. Not getting anywhere with them, and the last call Mint Mobile told me that I was over the time limit to get my money back!!!!! What a scam they have going!!!!! I definitely won't recommend Mint Mobile and learning a valuable ****** not doing enough research before buying a product.Review fromChris P.
Date: 01/29/2023
1 starWorst service ever especially if you re a gig worker you ll lose your work. Can't stream music or navigate more than five minutes and I live in **********, ** metro area should not be losing signal period.Mint Mobile
Date: 02/02/2023
Hello,So sorry to hear that. We'll have one of our agents reach out to assist you with this matter.Thank you.Mint MobileReview fromSamantha O
Date: 01/29/2023
1 starI would like to file a complaint againstthis company. They have the worst customer service I have ever had, Starting with saying I never bought the phone's and they could not find me in the system. When I was chattingonline with a rep I was told to use a code and it will get me back to the person. I used the code but it was past 8pm and it disconnectedme. I returnedmy phone's on 1/18/23. I was told it would take ***** hours to receivean email saying that they were received. I called again on Sunday 1/29/23 and was told by a mint rep that they still have not receivedthe package. When I went on ***** I can see that Mint got the pack on 1/20/23 at 10:13am. I will not pay this company.Mint Mobile
Date: 02/02/2023
Hello,So sorry to hear that. We'll have one of our agents reach out to assist you with this matter.Thank you.Mint MobileSamantha O
Date: 02/05/2023
I did finally get my refund but still no email saying I would be getting one. They need to up their commutation it is terribleReview fromFernando D
Date: 01/28/2023
1 starMy old phone with VZW was broken and the service was too expensive. My brother recommended Mint as he has been with them for years. I ordered the service and a phone and was shipped a brick.I requested a replacement immediately and followed their directions, nothing happened. No return label, nothing. I escalated internally to the highest level to get a new phone expedited. They refuse to ship the phone without having the old one returned which takes 24hrs for them to just provide the label and then 3-5 business days for it to reach them, then 3-5 more for them to send a new one.If I had a choice, I would remove the service and get a new one.Mint Mobile
Date: 02/02/2023
Hello,So sorry to hear that. We'll have one of our agents reach out to assist you with this matter.Thank you.Mint MobileReview fromPatricia G.
Date: 01/24/2023
1 starThis is the worst mobile service I have ever had in my life. After having Mint mobile For a month, I started having trouble with my phone where I could not make or receive calls. I called customer service and the guy that answered said he is not familiar with ******* but he will try. I asked him to transfer me to someone that was. He said no, we will be fine. He had me to do some resetting on my phone, which did not fix it, and he said I'll send you a new SIM card. But my phone started working a few minutes later, but he had completely changed my phone number. I needed that phone number desperately as there is an emergency going on in my family. Well, after 26 phone calls and 5 days later, I finally got my number back but not after them lying to me, this is the biggest hassle I have ever dealt with in my life with any company. And no SIM card ever arrived. They kept telling me 24 to 48 hours, which ended that being 140 hours later where I finally got my phone number back after threatening to get my attorney involved. I'm switching away from this company ASAP. They should not be in business.Mint Mobile
Date: 01/25/2023
Hello,So sorry about the inconvenience. We'll have one of our agents reach out to make this right.Thank you.Mint MobileReview fromAna G.
Date: 01/23/2023
1 starI had a Mint Mobile account on October 11, 2022 due to the low price. In November I started having problems with drop calls and some of my functions on my phone not working. The problem escalated on Thanksgiving Day, i couldn't send images with text I spent over nine hours the next couple days resetting they sent another sim card to no avail. They told me to buy another phone even thou my phone was working fine before. In January when my renewal date came up I called Mint January 12 2:58 if the company want to listen to the call, and got a customer service person she gave me a name that obviously was not hers. I asked her send me an E-mail confirming my renewal date she never did after giving her to E-mail address she then hung up. This is an example of the poor customer service at Mint. I went back to my old carrierMint Mobile
Date: 01/25/2023
Hello,So sorry to hear that. All of our email communications are automated and our agents don't have the ability to resend those emails. We suggest that you check your spam/junk box for the renewal confirmation email. Please let us know if there's anything else that we can assist you with.Thank you.Mint MobileReview fromAnnie H
Date: 01/22/2023
1 starI've been a customer with ****************** for three years and never experienced a problem until this year. I blame ************************* and whatever outsourced customer support service in ***** he is underpaying. My family has two phone lines with them, both on auto renewal. Two payments of $203.44 went through. My spouse recently had his credit card # changed, so he wanted to update it which he did through the app. They charged us an additional $203.62. I called to get this issue resolved. We were supposed to receive a refund on his phone number for the $203.62. Two days later, my phone service was turned off. I called customer service to find out that my spouse's phone did not receive a refund, but instead, they issued a refund on my phone number (which has not processed through my account) for $203.44, and it caused my service to expire. I needed my phone service back same day, due to my work. I'm order to get same day service, I had to renew my plan... Again. Instead of giving me my original charges, I had to pay $203.62 to renew service. Fine it's 18cents. My spouse called them again to get his charge of $203.62 refunded, and they said they could only issue a refund on the original charge of $203.44. Fine, it's 36cents. He has not received the refund yet in his account. So far they have charged us $814.12, and we have not received a single refund. Seven business days have passed for me. This is really stressful, as we do not just have 400 bucks to just wait around for, and it was an error on their faulty app, and human error from customer support which caused this. We have two refund ticket numbers. We're not sure why they wouldn't refund the charges of $203.62 and keep the original charges of $203.44. I do not plan to renew with Mint Mobile after this. I firmly believe that *************************' takeover is ruining Mint Mobile.Mint Mobile
Date: 01/25/2023
Hello,So sorry to hear that. We'll have one of our agents reach out to sort this out.Thank you.Mint MobileMint Mobile
Date: 01/25/2023
Hello,So sorry to hear that. We'll have one of our agents reach out to sort this out.Thank you.Mint MobileReview fromTroy D
Date: 01/21/2023
1 starI paid for a plan, they forcefully canceled my plan and authorized a refund without my consent. STAY FAR AWAY. DO NOT USE MINT.Mint Mobile
Date: 01/25/2023
Hello,So sorry to hear that. We'll have one of our agents reach out to make this right.Thank you.Mint Mobile
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