Reviews

Review Details

• Review fromAnn D

  Date: 05/19/2023

  1 star
  My phone number was never transfer from my previous carrier. They assigned me a new number. My daughter phone has no service since coming to mint. My daughter has to use my phone since she cannot receive texts or any calls.

• Review fromAurora R.

  Date: 05/17/2023

  1 star
  MM is trash. 5/3/23 Ordered 3 mon plan & SIM ($99.45) 5/11/2 Couldn't install/transfer to MM. I reached out MM CS,after 3 hours, was told to buy new phone. Bought ******** ************* 5G ($260.99 from MM) 5/15/23 Inserted SIM card that came with the new phone into new phone (Stylus), couldn't proceed, reached out to MM CS (3 hours) was told my # was locked by old phone provider. Was told to 3 way w/ MM & old provider. I now have 2 phones, old (Power) new (Stylus), due to issue w/ phone # locked into old provider we were using old (Power) info, then transfer all info to Stylus. 5/16/23 at 1:30P called MM CS hotline and # transfer was success. I attempted a call w/ Stylus and all calls went to MM CS. Tried the app to set up Stylus, couldn't sign in/reset password as it needed to verify via text. Reached out to MM CS. Said I couldn't use the app. They asked Why are you trying to use the app? (because Im paying for it AH) They asked To reset the password told them i can't get texts, they ignored that, focused on activating my SIM, I gave them the **** for Stylus , they said **** was wrong, I explained AGAIN that there were 2 phones. They did not understand. CS was going reissue a SIM in 3-5 days (no phone 3-5 days!). They locked on my account for 4 hours. I asked for supervisor. Told it would be noted in account. 4 hours later (8:20PM) I tell them to review notes in account. They said they need 5 phone numbers made in 90 days with my number w/ MM, I MADE IT VERY CLEAR I MADE ZERO PHONE CALLS SINCE 1:30PM WHEN MM SWITCHED MY NUMBER. They locked my account again. I asked to speak to a supervisor they refused. After 10P now, CS told me to log into account to order new SIM! I have no working phone for verification text, they said use email, I sent a picture of the screen (no email option) they transferred the issue Tech to email password in 1-2 days! Fix this now.

  Mint Mobile

  Date: 05/18/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

  Aurora R.

  Date: 05/19/2023

  I have received a follow up email from ********** on 5/18/23 asking about my complaint, to which I sent my entire documented experience. I have not received any response since.

• Review fromChristopher B

  Date: 05/15/2023

  1 star
  Bait and switch pricing and possibly illegal as none of the digital ( and print ) marketing material sent disclaimed extra hidden fees and taxes were to be charged at checkout. They also took money from my wallet and applied it to future service when I was talking to customer care after a refund before my plan expires. Unethical service and business practices.

  Mint Mobile

  Date: 05/16/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromCarter R

  Date: 05/12/2023

  1 star
  Whatever you do, DO NOT PURCHASE A PHONE from Mint Mobile. Our new phone came in a box that had been opened and some co tents were missing. Trying to get customer service to actually send ** the information to exchange the phone was **** near impossible. We've spent several hours on the phone talking to people that treat ** like we're thw scammer when they in fact sent out an opened product. We spent $40 to return the phone. They never notified ** that they didn't have the same phone in stocks anymore so we wasted time waiting for a phone not coming. Then we had to call customer service again and spend 45 minutes to be told there was nothing they could do and they would not compensate ** for any of the bs they put ** through. So now we have a Mint Mobile plan we are paying for and no phone. Worst business practices and customer service ever!

  Mint Mobile

  Date: 05/13/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromEddie L

  Date: 05/10/2023

  1 star
  Decent inexpensive service until I went abroad. A planned trip to ***** prompted me to add $20 to my account to cover roaming charges. While in ***** I could not roam at all. Four calls to four different morons reading from scripts solved nothing. One had me clear my internet history so I lost all my Wifi and Bluetooth connections to places I work, visit, friends' homes, etc. One had me switch the airplane mode on and off which had the result of disconnecting us immediately. No service for 10 days other than Wifi in hotels. Upon returning I spent another 2 hours on the phone just trying to get my $20 back which they denied. The company's customer service is pure gamesmanship. I think they want to see how long I would stay on the line as they put me on hold six times to check with their adviser, then come back online and repeat the entire conversation back to **** am paid in full for the year but am looking at other companies to switch to. Here's the message I received after they told me I would receive the $20 back. Made-up nonsense.Hello there! Mint Customer Resolution Team here.Upon further review, we found that we are unable to process your refund since it was it was already 5 days outside of the refund policy.Therefore, your request has been denied.

  Mint Mobile

  Date: 05/11/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromGerell J.

  Date: 05/09/2023

  1 star
  I purchased the 3 MONTH, 5GB PLAN - SIM KIT with taxes and fees I paid $51.47. The plan states that the data speeds reduce after 5GB but data is unlimited. Since data is unlimited, I'm thinking I should still have internet access put at a slower speed after I've used up the 5GB. I called Mint Mobile three time to let them know I do not have internet access and was advised it didn't come with my plan. This is false advertising. I purchased the 3 month plan and I have about 2 months to go on the plan and I can't use this service. I would like to be refunded for the 2 months I have left on this plan and to end my service. I need my phone and internet for my job.

  Mint Mobile

  Date: 05/11/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

  Gerell J.

  Date: 05/12/2023

  Havent received a call or email from anyone regarding a refund or fixing the issue with my service.

• Review fromRalph K

  Date: 05/09/2023

  2 stars
  I and my son have used Mint for our phones for over a year with no issues until April 27, 2023 we puchased a 3 month unlimited plan for a relative for $98.96 including tax. We gave a checking account for the amount but Mint charged $98.96 3 times. Checked with credit union, only one transaction on their end. Called Mint last Friday with no resolve, tried their chat option today but agent did not acknowledge receiving same amount 3 times. Mint refuses to give a customer service email address or to respond by email although they demand your email address to set up service.

• Review fromM Shakib A

  Date: 05/06/2023

  1 star
  Ported my number in today, the esim didn't install. The customer support said to wait 24 hours to get a new esim. I asked to be ported out, they still wants you to wait 4 hours to get those information through a phone number (which is absurd because I don't have service). This company is a scam. Don't fall for ****** innocent face ads. They will make you go through nightmare if you face any issue with them. Their ******* support doesn't respond and their online support is a joke.

  Mint Mobile

  Date: 05/08/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromThomas S

  Date: 05/03/2023

  2 stars
  Mint advertises 15 dollars per month, what is not in that advertisement is that you have to sign up for a year to get that price after the first three months. Yeah I should have checked the details when signing up, so if you do want 15 dollars per month, sign up for a year. The coverage/service is good, but beware of the price hike after the first three months if you don't sign up for a year.

  Mint Mobile

  Date: 05/04/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromLauretta C

  Date: 05/02/2023

  1 star
  Typical bait and switch. Advertised $15 per month. Signed up for 3 month at a time with 2 lines. I was charged $45 per line. GREAT RIGHT! To good to be true. 3 months is up and my account is charged $83.73 for the 3 months. They say the $15 per month was promotional. Now it's $25 per month. The rest was fees and taxes which I was not aware of. These companies keep getting away with it.

  Mint Mobile

  Date: 05/03/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile