Reviews

Review Details

• Review fromAmerigo A

  Date: 06/27/2023

  1 star
  The customer service is awful. I tried contacting Mint last night about porting my number out, meaning I need my account number and PIN. I was put on hold for over an hour. through my fiance's phone. I tried the Fox chat that same night. I was put off to another department for another hour. I gave up for the night since it was 10 p.m. my local time. This morning, I used the Fox chat again. After over two hours, I arranged for Mint to contact another phone number at 7 p.m. ET. to get the account and PIN information. Instead, they called the number at noon, when that number wasn't available for taking calls (fiance at work). I called at 7 p.m. that night and was transferred to other departments three times over an hour, and nothing has been resolved. This is by far the most unhelpful customer service I have ever experienced. I'm unable to call or text on my own phone now. I wish I could give zero stars on here.

  Mint Mobile

  Date: 06/28/2023

  Dear *******, we apologize for the frustration and inconvenience you've encountered while trying to obtain your account number and PIN. We understand the importance of efficient customer service and are committed to resolving this matter promptly. Please expect a private message from us to address your concerns directly. Thank you for your patience. - Social Media Support, Mint Mobile

• Review fromVm M

  Date: 06/27/2023

  1 star
  BEWAREMint mobile will not submit a transfer PIN number after several requests..Truly sorry does NOTHING!! Being truthful and ethical is what is required. Ready to report to Federal entities..

  Mint Mobile

  Date: 06/28/2023

  Dear Vm Mv, we apologize for the inconvenience you've experienced with obtaining your transfer PIN number. Our team is here to assist you and ensure a smooth resolution. We will be reaching out to you privately to address this matter. Thank you for bringing it to our attention. - Social Media Support, Mint Mobile

• Review fromBen Y.

  Date: 06/27/2023

  1 star
  I bought a three-month prepaid package and switched from ******** My phone worked for the first **** days and then it stopped working. It's been eight days, countless hours on chat support and I still don't have service. They won't give me a refund because it's been longer than seven days, but their service doesn't even work.... This has been far the worst experience I have ever had with a company in my entire life. This seems incredibly sketchy and a bait and switch. Incredibly disappointed.

  Mint Mobile

  Date: 06/28/2023

  Dear ********, we apologize for the service disruption and inconvenience you've experienced. Our team is here to assist you and address your concerns promptly. We will be reaching out to you privately to resolve this matter. Thank you for bringing this to our attention. - Social Media Support, Mint Mobile

  Ben Y.

  Date: 06/30/2023

  They have not reached out privately and continue to refuse a refund despite the service not working.

• Review fromPatricia S.

  Date: 06/24/2023

  1 star
  If only I could give minus stars! I wish I'd looked here first; I wouldn't have engaged with Mint Mobile at all!6-19 bought Pixel 7 Pro w/6 mos prepaid service 5 gigs, & 1 year insurance. $859.28. Dealt w/****. He told me phone would arrive Weds or Thurs **** or ****. It arrived ****. Also told it would come w/charger & hard copy manual by *****. Didn't happen, either. Wouldn't activate because whoever coded this in system coded sim card for a promo I am ineligible for b/c no # to port--this is my first smartphone. Discussed this w/****. We agreed I was ineligible so he said what I ended up buying was phone+ 6 mos prepaid svc + insurance. When couldn't activate the phone I called the help number. I spoke first with *** and when he persisted in saying I bought the plan I wasn't qulaified for despite my telling him that myself at the outset, I asked for a supervisor. He said he was an expert and wouldn't transfer me. Eventually after a bunch more of the same and several long pauses on hold, I asked again for a supervisor. He transferred, after a long wait, to *****, who did essentially the same thing. Both of them talked about refunding me but neither could give me a price or timeline on this. Clearly incompetent, and ***** disconnected me when she supposedly put me on yet another hold. I called again and reached *******, who is the only one of all of them that I thought had any clue. She said there was a unit that could fix this by changing the sim card but they weren't responding to her right now. She said they would respond w/in 24 hours. I gave her my callback number. At that point I'd been more than 2 hours trying to get help. It's more than 24 hours ********** had no response, no phone call, nothing. No response on ******* or ********* either. I need to dispute the charge to my card & return their phone. Would never do business w/this company again.

  Mint Mobile

  Date: 06/28/2023

  Hello! We apologize for the frustration and inconvenience you've experienced. We understand your concerns and would like to address them promptly. We will be reaching out to you privately to assist you further. Thank you for bringing this to our attention. - Social Media Support, Mint Mobile

• Review fromSiden H

  Date: 06/24/2023

  1 star
  I bought a 12 month plan on may 30. Sometimes the call works and most of the time it doesnt. Calls never worked when Im home or in stores to call people. Told them about this several time and they said they did what what they can and it still doesnt work. I referee my husband and son and they also had an ad saying Id I refer people, they will give me a 75 dollar credit/. My husband bought 12 months. My son wanted to try it for 3 months. I never saw any credit they promise. All lies. They wont let me cancel even though they cant get the service to work properly. They wrong me first so Im asking for my money back. All 12 months. Why am I paying for a phone service that dont even work.

  Mint Mobile

  Date: 06/28/2023

  Dear Siden, we apologize for the inconvenience you've experienced with your phone service. Our team is here to help address the issues you've encountered. We will be reaching out to you privately to resolve this matter. Thank you for bringing this to our attention. - Social Media Support, Mint Mobile

• Review fromRa B

  Date: 06/23/2023

  1 star
  Rating: ?????I am deeply disappointed by the abysmal customer service provided by ******************. Despite my numerous attempts to contact their support team via phone and chat, I have received absolutely no response. This lack of communication has left me without access to crucial account information (account number and PIN), needed for porting out my service.I have wasted countless hours waiting on hold, hoping for a resolution, but it seems that Mint Mobile's customer service is simply nonexistent. The complete disregard for their customers' needs is both frustrating and disheartening. As a paying customer, I expect to receive timely and efficient assistance, but instead, I have been met with silence and utter frustration.The failure to provide me with my account number and PIN has caused significant inconvenience and hindrance in managing my account effectively. It is truly disappointing to experience such a lack of professionalism and responsiveness from a company that prides itself on its services.I sincerely hope that Mint Mobile takes this review seriously and addresses the glaring issues with their customer service. I urge them to prioritize their customers' needs and provide the support they promise. Until then, I cannot recommend Mint Mobile to anyone seeking reliable and responsive customer service.

  Mint Mobile

  Date: 06/25/2023

  Hello Ra, we sincerely apologize for the poor customer service experience you've encountered. Our team is here to assist you and address your concerns promptly. We will be reaching out to you privately to resolve this matter. Thank you for bringing this to our attention. - Social Media Support, Mint Mobile

• Review fromJeremy C

  Date: 06/22/2023

  1 star
  Horrible! Really wanted this to work. Followed all first steps to confirm our area is a covered area. Allegedly, we have "excellent coverage". Actuality, calls barely go through and then drop if they even connect. Was repeatedly told that there is a tower issue and that that is why such poor service connectivity. I checked often with tech support & told that it's progressing. After DAYS and 6 to 8 hours a pop of troubleshooting with techs and support on the phone, via chat or call (which often dropped), just couldn't go on with Mint any more. Even the technician over phone said a refund should be issued to us for the unnecessary issues we received and patience we exemplified. So they submitted everything, and then we receive this email!!! Ughhhh! Mint Mobile is H-O-R-R-I-B-L-E!!!! Their service coverage tester is clearly providing inaccurate results as well, probably says "excellent" for everyone. Further don't understand why we're told a refund is reasonable and next step by representative on phone, then receive this via email. This is criminal (false narratives and comfortable accepting hundreds prepaid being that coverage is knowingly poor. Asiago taking people they'll get their refund and then not. ) so now reported to the BBB!

  Mint Mobile

  Date: 06/23/2023

  Dear ******, We sincerely apologize for the inconvenience you've experienced with the service, To address your concerns and provide a personalized solution, we will have a dedicated representative reach out to you via email. They will assist you in troubleshooting the problem further and ensure that you receive the service you expect as a valued Mint Mobile customer. Please keep an eye on your inbox for an email from us.

• Review fromDorian G.

  Date: 06/21/2023

  1 star
  This company is completely lacking in customer service. I have been on hold for two hours trying to get my *** and no one ever answers. They told me that my phone was compatible and sent me sim card after sim card, which was annoying enough, but I never got my phone to work. I should have looked at their reviews before trying their offer. They sent me a sim card that worked but it was a free trial and only worked for one week. Despicable, if I don't get the *** I am out $200.

  Mint Mobile

  Date: 06/23/2023

  Dear ******, We sincerely apologize for the inconvenience you've experienced with the service, To address your concerns and provide a personalized solution, we will have a dedicated representative reach out to you via email. They will assist you in troubleshooting the problem further and ensure that you receive the service you expect as a valued Mint Mobile customer. Please keep an eye on your inbox for an email from us.

  Dorian G.

  Date: 06/23/2023

  Yeah, I am on hold again trying to get my PIN and account number. Thanks for nothing.

• Review fromAngela

  Date: 06/20/2023

  1 star
  I sat on the phone with them 4 four hours trying to get my account set up and phone lines transferred. I had to cancel the first transaction because the wrong phone program pulled in online from the family program. Then I had to order the plan again, never received confirmation number, sat on the line for 2 hours only to be hung up on by mint. No call back. When I called back they tried to activate the *** card for the account that was cancelled. And when I had to keep explaining what had happened the agent told me to calm down. I hung up on him at that point. My card had been charged with no confirm ID. I had received an email from my creditor. I called multiple times, sat on hold for 20 minutes each time because they put my number in an escalation queue. Was told I would be called back. Never got a call back. When I called, they were closed. Worst customer service, chalk it up there to a home warranty service. They are there to take your money, but nothing else

  Mint Mobile

  Date: 06/23/2023

  Dear ******, We sincerely apologize for the inconvenience you've experienced with the service, To address your concerns and provide a personalized solution, we will have a dedicated representative reach out to you via email. They will assist you in troubleshooting the problem further and ensure that you receive the service you expect as a valued Mint Mobile customer. Please keep an eye on your inbox for an email from us.

• Review fromBen B

  Date: 06/20/2023

  1 star
  I purchased a one-year plan with Mint Mobile in April 2023, intending to start using it from May 2023 onwards. However, when I attempted to port my old number to Mint Mobile, I discovered that it was not possible because my previous provider offered month-to-month service. Consequently, I extended my service with the old provider for one more month as per their suggestion. After waiting for an additional month, I activated my Mint Mobile service on June 1st, 2023. However, Mint Mobile now claims that I am in the second month of my one-year service, even though I have not used it at all. I contacted Mint Mobile regarding this issue, and initially, they mentioned they could reimburse me with credits. However, they later informed me that they will not be providing any reimbursement. Therefore, I would like to know if I can either receive a credit refund or if my service can be adjusted to start from June 1st, 2023. Please advise.

  Mint Mobile

  Date: 06/21/2023

  Dear *********, we apologize for the inconvenience you've encountered regarding your service start date and reimbursement. Our team is here to assist you further with your case. We will be reaching out to you privately to address your concerns in detail. Thank you for bringing this to our attention. - Social Media Support, Mint Mobile

  Mint Mobile

  Date: 07/05/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with getting the credit for the plan. One of our representatives will get in contact with you by email.Best regards,Mint Mobile