Reviews

Review Details

• Review fromRob H

  Date: 07/14/2023

  2 stars
  Mint ******* what happened to this company...it's taken a downward dive. I had been a customer for nearly 2 yrs * for the price, everything was great. However, in recent months I had noticed problems connecting for ************* to the web. I attempted several times, by phone & online, to ask a customer rep about the issues. Each time I was placed on hold for a ridiculous amount time * gave up trying to ask.If you go onto the Mint Mobile site you will see the company rating of 4+ stars of ****fake news! As on the BBB website, I agree that the company is falling from grace * rated less than 2 stars here. Mint started as a value with low prices & respectable connections * not anymore! What's been going on lately because all I see now is crash & burn *It's too bad. Now rather than brag about Mint, I am tell others there are other companies with comparable prices & much better service. Goodluck people!

  Mint Mobile

  Date: 07/15/2023

  Dear ***, we apologize for the recent issues you have encountered and the decline in your satisfaction with our service. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. Thank you for bringing this to our attention. - Social Media Support, Mint Mobile

• Review fromDelphine B

  Date: 07/14/2023

  1 star
  I've been scammed $55 for a three month plan that Mint never managed to activate. I spent hours on the phone with a less than qualified tech support agents and was told, in writing and by phone, I would get a refund to this day never got. I paid by Paypal at the time, filled a complaint with them. Paypal sided with Mint although I had emails saying I would get a refund. Needless to say I stopped using Paypal as well since. Note to ************************* : You're a partner and are endorsing//you have shares and endorse a company who have scammed people of likely hundred of thousands of dollars. Be proud.

  Mint Mobile

  Date: 07/16/2023

  Dear ********, we apologize for the frustrations and inconveniences you've experienced with the service, and refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromRobby K

  Date: 07/14/2023

  1 star
  If there was a negative star, Id give you 100 stars. Whenever I had issues, customer service gave me different guidance, then finally after more than 10 calls on my part, they sent me a replacement sim. I bought a new phone and wanted to simply transfer number to new phone. They didnt tell me they switched the number. I said I didnt want that switched. Then after sim download failed, I called again. Several calls and different information later, they tried to get me to pay for a new sim activation, then after my complaining angrily they sent me another one. They switched my number again. The dude said hed call, and didnt actually call. Then several more calls, Im fed up at this point. I call to have my number released because Im raging angry with how they treated me. I find out that the two times I thought they helped me, they switched my number without telling me. After I told them I want to keep my number. I had to start a request to get number back from them and finally got codes I needed that night. Terrible company, terrible service, terrible customer service. Never going back and I recommend strongly against falling for their advertising. Dont go mint mobile.

  Mint Mobile

  Date: 07/15/2023

  Dear *****, we apologize for the frustrations and inconveniences you've experienced with our customer service and the issues of your number transfer, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint Mobile

• Review fromCarla W

  Date: 07/14/2023

  1 star
  I bought a 1 yr plan but had to travel suddenly. Mint promised a refund that never materialized. I had to make numerous calls for a promised credit. I tried to use the credit 2 years later and got the run around. I asked to purchase a 3 month plan with an additional 3 months free in December 2022 for $45. The representative put me on a trial sim while they work in the back end to charge me from the owed credit. Instead of the $45 plan they charged me $120 for a 6- months I never authorized. The $120 plan was no different from the $45 plan I requested. In essence, Mint Mobile googled up the credit on my account without my authorization and have refused to redress the situation. This is a dishonorable business practice.

  Mint Mobile

  Date: 07/15/2023

  Dear *****, we apologize for the inconvenience and frustration you've experienced with the refund and the unauthorized charges. Our team is here to assist you, and we will reach out to you privately to address your concerns. Thank you for bringing this to our attention. - Social Media Support, Mint Mobile

• Review fromIvica O

  Date: 07/11/2023

  1 star
  No customer service whatsoever. Have to wait in chat to get access to my account number and pin, and never get an answer.

  Mint Mobile

  Date: 07/14/2023

  We apologize for the difficulties you've encountered in accessing your account number and PIN. Our team is here to assist you, and we will reach out to you privately to address your concerns. Thank you for bringing this to our attention. - Social Media Support, Mint Mobile

• Review fromMichelle R

  Date: 07/11/2023

  1 star
  We had the account 12 days, the phone worked for maybe 2 of those days. They randomly shut the account down twice making me call in to try and get it fixed, all while our daughter was away in another city without a way to contact us. The second time we called to figure out what was going on they gave us the complete runaround. Between myself and my husband calling/texting for several hours and being shuffled back and forth we finally landed with a manager (only by demanding it and not letting the agent put us on hold until the manager came on, as THEY WILL LEAVE YOU ON HOLD FOREVER).The manager finally said that he initiated a full refund and that we would receive an email confirmation within ***** hours. Four days later we called back, got the complete runaround AGAIN, and was told that the agent on the line couldn't see any notes or anything that something was initiated. MINT MOBILE IS ****, FULL OF LYING AGENTS WHO JUST WANT TO GET RID OF YOU, AND DOES NOT CARE ABOUT ITS CUSTOMERS.I have been on hold to speak to a manager AGAIN about the refund he promised he initiated for 120+ minutes and counting.

  Mint Mobile

  Date: 07/14/2023

  Dear ********, we apologize for the frustrating experience you've had with your account and the lack of resolution. Our team is here to assist you, and we will reach out to you privately to address your concerns. Thank you for bringing this to our attention. - Social Media Support, Mint Mobile

• Review fromEstrellita s

  Date: 07/08/2023

  1 star
  MINT MOBILE IS SCAM, NOBODY WANT TO HELP WITH THE REFUND. I DID NOT RECEIVED THE *** CARD AT ALL/

  Mint Mobile

  Date: 07/10/2023

  Hello, we apologize for the frustration you've experienced with your refund and the non-delivery of the *** card. Our team is here to assist you, and we will reach out to you privately to address your concerns. Thank you for bringing this to our attention. - Social Media Support, Mint Mobile

• Review fromAmin H

  Date: 07/06/2023

  1 star
  Mint mobile was contacted several times over the last month on recorded lines agreeing to pay a referral fee of $135 for the 3 lines that were referred to them by me.Now, after six calls, 3 weeks, promises for return calls, promises to apply credit, I'm at the point of filing reports with the *** and the ***** I encourage everyone to do so at this point. Mint is giving us all the run around. In fact, I think the *** and CFPB should be investigating them by now. I don't have a hope in the world Mint will actually deliver on their word. We'll likely only get a nice apology here and promise to handle it with no action taken like everyone else.

  Mint Mobile

  Date: 07/07/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with getting the referral credits. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromEric M.

  Date: 07/05/2023

  5 stars
  I signed up for a 12 month plan. Their rates are great at $15 a month and service coverage is pretty good as is their data limits for the price. However, only when I got to the checkout did they add a "RECOVERY FEE" of $18.50. Nowhere else on their site does it state that a recovery fee applies until you get to the checkout. Come on Mint, please don't be like the rest, and be upfront with all your fees and charges rather than nickel and diming ** at the last moment.

  Mint Mobile

  Date: 07/07/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry for any inconvenience about the recovery fee. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromEdwina G

  Date: 07/03/2023

  1 star
  I purchased a phone thru the Mint website/store and a day later called to cancel the purchase. I was informed by customer service the phone had shipped and I needed to wait until it was received, which would be that Saturday, to request a return. I called 2 days later which was Monday to request the return. I received an email indicating the shipping fee and a restocking fee of 20 to 50% depending on the condition and completeness of the return. I immediately called to get clarification of the fees. After several calls and disconnections I asked for a supervisor. She agreed the fee was high but said the warehouse would make a decision that day regarding waiving or discounting the restock fee. Didn't receive the email therefore called several more times. One rep said the fee was $30 but needed to verify the info. He indicated some one would call me by close of business. I requested the email address and phone number to the corporate office. After several more calls, I was finally told they didn't have that information. The last supervisor I spoke with said he could see that the warehouse was pinged for a reminder to contact me. He would send another ping and to wait to process my return to get the email from the warehouse. I have yet to get an email and it has been over a week. A restock fee that excessive on a brand new unopened phone is unreasonable considering they were aware I was cancelling the order prior to receiving it. I look forward to hearing from someone.

  Mint Mobile

  Date: 07/05/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with the restocking fee. One of our representatives will get in contact with you by email.Best regards,Mint Mobile