Business Profile
Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.14/5 stars
Average of 740 Customer Reviews
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Review fromKate M
Date: 08/01/2023
1 starABSOLUTELY AVOID AT ALL COSTS! Hands down the worst experience with ANY service provider, ever. Bought a 3 month plan for 1 line and it never worked. Not at any point was the transfer successful. Not a single bar of service. No placed or received calls or texts. Nothing. Their customer service is completely useless also. I was on a "chat" for FOUR HOURS yesterday with various agents about fixing this issue, and eventually decided to port my phone number back out less than 24 hours after purchasing their service. If you ever want to leave Mint, they will make that seem like an impossible task also. They have to "generate" account numbers from the "back office" and they will withhold them for days causing you to be unable to switch to service that actually works. The whole thing is a joke- save your time and money.Mint Mobile
Date: 08/02/2023
Dear ****, we apologize for the frustrations and inconveniences you've experienced with our customer service and the issues with the signal, we sincerely apologize for any issue caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint MobileReview fromCharisma M
Date: 07/31/2023
1 starIf I could rate this company lower, I would.I heard great things about ****************** and I was excited to sign up. $15 a month sounds like a fantastic deal! But I was one if the those customers who got screwed over my ******************. See, Im one of those people who have suicidal ideations, and I didnt have service for over a month. Not to mention that most of daily activities, like everyone else was tied my life operating as it should.I had consistently contacted ****************** **************** for assistance and I was patient. I also explained that I have suicidal ideation and needed a way to stay in contact with certain lines. If not for my friends and family contacting me through other means via WiFi, I dont know if I would be here right now making this complaint. I spoke to several representatives to get my phone back on, and each time my patience and sanity was waning because I was getting the help I needed from them. In fact, if I could sue ****************** right now, I would. This caused me undue stress because I couldnt not contact anyone for some time. On top of that, I had spent the last $50 I had. Luckily, and thank GOD I at least had WiFi. I couldnt even get a refund despite working with **************** to get my phone fixed. This company is a disgrace. And even now, when I want to get my phone number ported to a different company, the customer service team has yet to call me back AT ALL so I cant even get my situation rectified. DO NOT GO WITH MINT MOBILE!Mint Mobile
Date: 08/01/2023
Dear ********, we apologize for the frustrations and inconveniences you've experienced with our customer service and the issues of your number transfer, we sincerely apologize for any issue caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint MobileReview fromMohammad A
Date: 07/30/2023
1 starWorst cell phone company ever they dont give a refund more than seven days after the use of the service even if you have multiple occasions of disconnect, and cannot receive phone calls where I had to ask for the contract as to show it to my lawyer.Mint Mobile
Date: 08/01/2023
Dear ********, We apologize for the frustrations and inconvenience you have experienced with the service, we sincerely apologize for any trouble caused. We'd like to address your concerns directly, so we will contact you privately for further assistance.- ************ support, Mint MobileReview fromTiffany F
Date: 07/29/2023
1 starThey get no stars they took un authorized money out of my account and keeps telling me someone will contact me I've never heard of this company complete scamMint Mobile
Date: 08/01/2023
Dear *******, We apologize for the frustrations and inconveniences you have experienced with our customer service and issues with refunding your money. We sincerely apologize for any trouble caused. We would like to address your concerns directly, so we will contact you privately for further assistance.- ************ support, Mint MobileReview fromAlissia W
Date: 07/27/2023
1 starTL/DR: ****'s phone porting system is too incompetent to identify correct account numbers from its own parent company and refuses to refund my money from the failed service after telling me that they would refund me. Please read the other reviews! I wish I would have...Full complaint:I was looking to lower the cost of my bill as an single line owner so I looked into Mint. I purchased an 3 month plan towards the end of May and begun the transfer process. I wanted to keep my number so I followed the steps to transfer my active number from T-Mobile to Mint (Mint actually uses T-Mobiles towers for cell service). Every single attempt failed as Mint kept stating that my account number was incorrect, which throughout 6 different phone calls with Mint (3 of which with T-Mobile reps on the line), T-Mobile confirms the account number I provided to Mint was correct. I was informed to wait a couple days each time to see if the process would go through. Now 2 months and 25 failed transfers later, lo and behold, I can no longer receive an refund for the service since they gave me a "temporary" number that has been activated and I have passed the 7-day refund period.If I wanted a new number, I would've done so, however, I only purchased Mint because their advertising and website stated that I could switch using my current number. Since I cannot use the service for what Mint advertised, now I'm out $60 bucks and still stuck with my astronomical phone bill anyway...so BUYER BEWARE!!Ps. After about 7 hours total of dealing with Mint's customer service, I've concluded that it's about on par with ****************** which is easily the worst in the US.Mint Mobile
Date: 07/28/2023
Dear ******* , we apologize for the frustrations and inconveniences you've experienced with the refund, and port , we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromMaxim S
Date: 07/26/2023
1 starThink twice before using Mint Mobile! Mint Mobile sim numbers get compromised and data gets breached. Mint Mobile has no technical solution to verify your identity and restore your service if you lose your phone or you sim is highjacked! Mint Mobile will not notify you if anything happens to your account or data. They will take no responsibility. If you pay for your service in advance they will s**** you over and basically steal your money. Their **************** has never been helpful and confusing. Out of 20 times i called them to fix my problem they helped me exactly zero timesMint Mobile
Date: 07/28/2023
Dear *****, we apologize for the frustrations and inconveniences you've experienced with our customer service and the issues of your SIM being highjacked, we sincerely apologize for any issue caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint MobileReview fromBrad H
Date: 07/24/2023
5 starsThe worst service I have ever encountered. Took me 2 hours to switch my phone over to them. Took over 2 days to try to get my new phone working. And another half day just to get a PIN to leave the platform and go back to my old provider. This included a 45 minute wait on Skype only for them to tell me that they couldn't give me a PIN because they had to text it to my number which was not working because they didn't send me an eSIM. I mean this was worse than an airline. ****Mint Mobile
Date: 07/25/2023
Dear ****, we apologize for the frustrations and inconveniences you've experienced with (paraphrase the issue), we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromBarbara S
Date: 07/24/2023
1 starI've had Mint Mobile for 7 months now. About a couple months ago, my texts to certain people were not being delivered, and now, this past month, my group texts are all failing to deliver. And still this month, my texts to certain people are not delivered but to other people they are, which I don't understand because some of the people whose texts are not being delivered are Mint Mobile customers too! Why are the texts not being delivered?!... I've called Mint Mobile customer service a couple times and they said that it has something to do with the towers which doesn't sound logical because I looked at the Mint Mobile coverage map and it says I have 5G coverage in my area... Also I tried their International plan last month while in ******...Worthless! I was able to use 1 app 1 time when not on Wi-Fi. The rest of the time, I had to be on Wi-Fi for the apps to work and Mint customer service had told me I could use my apps like ****** Maps when traveling using data instead of wi-fi...The apps did not work on the Mint Mobile international plan. Don't waste your money buying the international plan. (I never had a problem using *******'s international plan. I shouldn't have switched carriers...) I would switch carriers right now but I prepaid for a year with Mint and they don't give refunds for the months you haven't used. I asked for a refund on the International plan because it only worked once but because it worked once, they wouldn't give me a refund. They only gave me partial credit to buy more data if I need to. Also, my calls take a long time to connect. Very irritating. My final word about Mint Mobile is don't use them! Not worth it! If you want to save a few bucks, do it some other way...Mint Mobile
Date: 07/25/2023
Dear ******* , we apologize for the frustrations and inconveniences you've experienced with (paraphrase the issue), we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromDANIELLE S
Date: 07/24/2023
1 star0 stars is what I would give Mint mobile! The worst cell service I ever had. Call constantly drops or doesnt connect at all! The customer service is horrible! Wouldnt recommend at all!Mint Mobile
Date: 07/25/2023
Dear ********, we apologize for the frustrations and inconveniences you've experienced with our customer service, we sincerely apologize for any issue caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint MobileReview fromDavid L
Date: 07/22/2023
1 starI do not have service in my area, even though I am supposed to have good coverage here. I have contacted customer service numerous times, but they have repeatedly hung up on me after waiting on hold for hours. I cannot receive support, and I have wasted a lot of time trying to get the service to work.Mint Mobile
Date: 07/24/2023
Dear ***** , we apologize for the frustrations and inconveniences you've experienced with (paraphrase the issue), we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile
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