Business Profile
Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Mobile Phone Service.
Reviews
Customer Review Ratings
1.14/5 stars
Average of 740 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAlice L
Date: 08/08/2023
1 starAvoid the Mint Mobile if possible. The customer service is the worst I've ever seen. I called to fix my slow internet issue, at least two the callers promised to call me back after resetting the network but never. One of the callers ordered me an eSim instead, and disabled my physical sim card because of the incompatibility issue. I was completely out of service no call/no text/no internet until a new physical sim can be sent to me after many days later.Review fromMatthew P
Date: 08/07/2023
1 starOn March 2 of this year I signed up and pre-paid for one year of service with Mint Mobile. That's $393.78 after taxes.I was very happy with them and even converted a friend over to them, which gave me a $90 credit!Then, on the morning of July 17th, my phone went into SOS mode, after doing the usual troubleshooting steps to no avail, I contacted Mint's CS for help, only to be told that my account had been deleted and my phone number released!!!I was like WTF????According to their CS agent, my account was deleted because I had disputed the charge with my credit card, which I most CERTAINLY did not. After fruitlessly going round-and round with them, trying to get this cleared up, I gave up and asked if I could get a code to port my cell number back to T-Mobile. Nope! Not possible. They had RELEASED my number...a number I had had since the late 90's! Do you know what it's like to have to change a number you've had that long???? ARGH!I asked for a refund on the amount of the pre-pay I hadn't used. I was told NO, that I had requested a charge back on the credit card. My credit card backs me up on this, I have NOT disputed the charges, but I will be!I asked for written proof from Mint, so I could prove to my CC company what had happened, they said NO.So, I am out $393, plus the money I had to give T-mobile to get signed back up on their service, which I now sorely wish I had never left.Stay away from this inept bunch of idiots!Mint Mobile
Date: 08/10/2023
Dear *******, we apologize for the frustrations and inconveniences you've experienced with the chargeback , we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromCarla P
Date: 08/07/2023
1 starSigned up for 12 months **** 6 months free buying a more expensive phone than I wanted. Someone at mint mobile made and mistake and signed us up for 3 months. Mint mobile is not able to correct their own error and when you call customer service, you are connected to someone outside of *************. Regret ever dealing with themMint Mobile
Date: 08/08/2023
Dear ***** , we apologize for the frustrations and inconveniences you've experienced with (paraphrase the issue), we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromE. Y
Date: 08/07/2023
1 starMint is refusing to refund after being unable to activate service. **** never worked even after contacting customer service. **************** promised to call back, and this has not even happened... Looking at the reviews below, the same issues exist for many many more customers... @ Mint Mobile: the order number associated is: MT3180810 Please cancel this order, the service that has not started, and refund $53 immediately. And please do not respond to this note the same boiler plate response to all others below... because we all know it's not happening, right?Unfortunately, one more human being who will say: AVOID MINT MOBILE AT ANY COST... Sorry...Mint Mobile
Date: 08/08/2023
Dear *****, We apologize for the frustrations and inconvenience you experienced in requesting your refund. Please note that all refunds must be requested within the first 7 days of service after your account is activated.The reason why the refund was denied is that you requested the refund well after this time frame. Many more details on our refund policy by clicking here ******************************************************* would like to address your concerns directly, so we will contact you privately via email for further assistance, please wait for our message.- ************ support, Mint MobileReview fromryan n
Date: 08/05/2023
1 starLOOK AT THE STARS....Have you ever seen a company with only 1 STAR!????? I doubt it..... In my honest opinion......they do not even deserve that 1 lousy star. Yes it is that bad. Beware, do NOT waste your time. And no matter how much you like *************************, you will hate him after you sign up with mint mobile. and that is a 5 star gaurantee.Mint Mobile
Date: 08/07/2023
Dear ****, we apologize for the frustrations and inconveniences you've experienced, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromMike S
Date: 08/04/2023
1 starDON"T DO IT!!! WOW!!! This is by far the worst customer experience I've ever had. After 2 phone calls to the inept Technical Support team that left me on hold for an hour once and 30 minutes the second time. I have asked for a refund. From what I've read from these comments, it seems like my experience is par for the course. The customer service rep I spoke with refused to escalate my call to his supervisor. I can't politely describe how bad this experience was. I suppose if I don't receive my refund promptly, my attorney will be getting paid at least. BTW, BBB the "star" rating system needs negative nunbers.Mint Mobile
Date: 08/06/2023
Dear ****, we apologize for the frustrations and inconveniences you've experienced with our customer service and the issues with the refund, we sincerely apologize for any issue caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromLauren L
Date: 08/04/2023
1 starDon't waste your time or money on mint mobile. They do not answer their customer service chat. If they do they aren't helpful or barely help at all. If anything they'll give you a bandaid fix. If you call you never get a human or you're waiting an hour or more and you might have to get off the phone because you have a life. My issue in the year i had it was my service was NEVER good. My calls dropped constantly. My texts etc took forever. Everything lagged. I would have to go into my mobile networks, move it to the 2g. Wait. Move it back to 5g. And do that over and over. Multiple times a day.. I've complained and complained. I've emailed them. Called. And chatted. I've asked for help, asked for money off my bill until they help fix it and they ignore you. Like leave you on read or don't respond at all. Or the call ends. Then they tell you there can't be a refund because the time ran out or they just treat you like a number and don't even answer your questions or actually help you. I am personally going to try disputing with my bank. Don't waste your energy. I have screen shots too. Also to add: The phone numbers they don't recycle properly and my phone number i still had issues getting texts for a ***** or a ****. I couldn't even do cash app or chime because my freaking phone number was associated with them still. Oh and my bill was due today.. I had all day yesterday to pay it. It should have been turned off today. When I was trying to chat with them yesterday, and being left on read... They cancelled my account/suspended half way through me trying to talk to an agent! So they cancelled my plan early. Not crazy early. But they tried everything in their power not to have to give me a refund, not to actually ever help me, not to actually make sure I had service. Nothing. Didn't even try to keep me either. Do better mint mobileMint Mobile
Date: 08/05/2023
Dear ******, we apologize for the frustrations and inconveniences you've experienced with our customer service and the issues with connectivity, we sincerely apologize for any issue caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint MobileReview fromaaron f
Date: 08/03/2023
1 starHorrible support from customer service. Really glad I never activated my phone number. If I had, I'm sure I could expect the same customer service. All customer service is out sourced to god knows where so it certainly won't be useful. I took too long to activate(45 days), I lost it, but was reconsidering joining. Now I have an envelope and SIM card that worthless, paid $85 for it. Glad I didn't jump all in on this company. I'll keep tmobile.ThanksMint Mobile
Date: 08/04/2023
Dear *****, we apologize for the frustrations and inconveniences you've experienced with our customer service and, we sincerely apologize for any issue caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance with your account activation.- ************ Support, Mint MobileReview fromNoname N
Date: 08/02/2023
1 starThis company is scamming people! Having purchased a tariff for 3 months, I started using this operator, then I decided and calculated that it would be convenient for me to purchase the maximum tariff for a year, the next day I ran out of internet. I called support, asked if they can add MB? to which I received an answer: yes, you can, but you can also start your annual plan now. To which I agreed. After 9 months, I receive a notification that I need to pay my tariff. I did not understand this, after which I contacted the support chat and wrote it all down, but they told me that they could not help. After that I contacted support, they told me that they accepted my application and after 24 hours I will receive an answer, the next day I call again and tell the whole story and they tell me that they do not see anything and there is nothing recorded on my profile. They register my complaint, give me a complaint number, and how have I been contacting support with this number for a day and they tell me that there is still nothing, wait for ***** hours and they will let you know. To summarize: I paid the tariff for a year with the maximum unlimited, and I changed it to 3x monthly (which does not change anything except that you need to pay more). They deceive and also do not admit their guilt, they make fools of customers! And customers have to pay for it. If I could put 0 or -. I do not recommend this operator!Mint Mobile
Date: 08/04/2023
Dear Noname Noname, we apologize for the frustrations and inconveniences you've experienced with our customer service and the issues with your plan payment, we sincerely apologize for any issue caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint MobileReview fromAlex B
Date: 08/02/2023
1 starSAVE YOURSELF, DO NOT GET MINT MOBILE! They over charged my account and were unable to issue a refund. In fact, they couldn't give an itemized receipt showing exactly what was charged. They advised that I go through my credit card and stop payment which seems completely unethical. They are essentially making the credit card do their work for them. I also experienced connection issues, especially inside buildings such as a mall. People would call and leave a message and I wouldn't get it for days.Mint Mobile
Date: 08/04/2023
Dear ****, we apologize for the frustrations and inconveniences you've experienced with the refund request. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint Mobile
Mint Mobile is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.