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Business Profile

Mobile Phone Service

Mint Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

1.14

Average of 738 Customer Reviews

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Review Details

  • Laurie O

    Date: 05/09/2025

    I was just telling everyone I know switch to Mint!! I went from 25 yrs at ATT to Mint this spring, unlimited service and it was AMAZING!. Then Mint wrote me that I'm wasting money and to downgrade to 15GB a month. I said great and since that day of the downgrade not ONE call has gone through, every call has dropped and customer service can't fix the problem. They said Napa CA connectivity isn't that great!! Something they didn't tell me when I signed up!! Good info to tell before we sign up with Mint. Now calling everyone to say don't switch, I was wrong! Such a bummer.

    Mint Mobile

    Date: 05/10/2025

    Hello ******, we're truly sorry to hear about the dropped calls after downgrading your plan and the connectivity issues in your area. One of our agents will reach out shortly to assist you.

    Yereny, Mint Mobile Social Media Team

  • Azadur K

    Date: 05/06/2025

    Unnecessary Data Plan Upgrade On April 26, 2023, I enrolled in a Mint Mobile family plan for myself and my wife. Our plan included unlimited calls, texts to the **** and ******, and 5 GB of data per line. My data usage remains under 5 GB, while my wife typically uses less than 1 GB. However, the day after activation, her data allowance was mysteriously upgraded to *********************************************** higher charges. Despite contacting customer support multiple times, this incorrect upgrade and associated fees have persisted, renewing automatically each year. I am now paying extra for a service we neither need nor use.

    Mint Mobile

    Date: 05/07/2025

    Hello ******, were very sorry to hear about the data plan upgrade issue and ongoing charges. One of our agents will reach out to help sort this out.

     

    Yereny, Mint Mobile Social Media Team

  • Ariel O

    Date: 04/27/2025

    Terrible customer service. They told me to "sell my service" because they "couldnt" activate a plan that I bought. Huge scam. **** ******** should be ashamed of his business and customer service. Especially after being with mint this year would have been my 5th year but I tried to buy a new phone and they tried to scam me.

    Mint Mobile

    Date: 04/29/2025

    Hello *****, we're very sorry about the experience with activating your plan and the way it was handled. One of our agents will be reaching out shortly to assist you directly and check what Really happened, since our service cannot be re-sell. 

    Yereny, Mint Mobile Social Media Team

  • Oliver M

    Date: 04/21/2025

    terrible customer service - scammed me out of my money and wont transfer my line

    Mint Mobile

    Date: 04/23/2025

    Hello *****, sorry to hear about the trouble with your line transfer and feeling scammed. One of our agents will be in touch to help sort this out. Yereny, Mint Mobile Social Media Team

  • Dawn T

    Date: 04/16/2025

    On the 3rd month, data slows down, almost to a stop, around 15 days before payment is due, no matter how much data is left. There is no way I have unlimited data with 19 gb used and 1.6gb of 10 gb left on hotspot and I don't have a connection! **************** also hangs up on customers if it is a service complaint. I have been with mint mobile for a year and it's not worth another month.

    Mint Mobile

    Date: 04/23/2025

    Hello ****, sorry to hear about the slow data speeds and trouble reaching support. One of our agents will reach out to assist you further. Yereny, Mint Mobile Social Media Team

  • doug b

    Date: 04/15/2025

    simply put, if they have an issue and can't provide you service (their issue), they will not provide you your money back for unused service. They seem to be designed to fail at fixing their technical issues... but they are awesome at quoting their contract erms.

    Mint Mobile

    Date: 04/23/2025

    Hello ****, so sorry for the trouble with your service. One of our agents will be reaching out to help. Yereny, Mint Mobile Social Media Team

  • Robin M

    Date: 04/14/2025

    They have a scam where they will not let you out of your service. They put you on hold forever. I will never recommend this company to anyone. And someone should look into why they answer the other phones within a minute

    Mint Mobile

    Date: 04/23/2025

    Hello *****, so sorry about the frustration with trying to cancel your service and reaching support. One of our agents will reach out to help resolve this. Yereny, Mint Mobile Social Media Team

  • Caleb H

    Date: 04/11/2025

    I switched from T-Mobile Prepaid to Mint Mobile. I purchased a year plan with Mint and began the process of porting my number over. Tmobile successfully ported my number out, but Mint ran into an issue when porting the number in. I have lost all service, and Mint is just saying that I have to "wait" for them to fix things. If I want to leave **** at this point and go back to T-Mobile or another carrier, I am unable to port my number out because it is not active on Mint. I have lost my tmobile service because tmobile ported the number to Mint. According to Tmobile, Mint also put a lock on my IMEI number for a phone that I purchased a while ago (not from Mint). In summary, Mint essentially has me trapped by holding my number and IMEI hostage, and they are not giving me concrete updates or information. I am only being told that their technical team is working on it, but I am unable to speak with anyone on that team for more details.

    Mint Mobile

    Date: 04/23/2025

    Hi *****, we're very sorry about the experience you had trying to transfer your number to Mint. We understand how important it is to keep you connected. We'd like to discuss this further. One of our agents will contact you to resolve this. Yereny, Mint Mobile Social Media Team

  • Mike M

    Date: 04/05/2025

    Zero customer service. Tried to check order status online and it said invalid order number even though it's the order number they provided in the receipt. Tried to call customer service and was hung up on 3 times. Automated chat asked 4 questions and press a number for each question. None of them pertained to my problem so I didn't press a number. After a minute automated voice can't on and say since it didn't get a response that was there cue to hang up. Really! That's what sorry gets from no response because the problem wasn't one of the 4 questions?

    Mint Mobile

    Date: 04/23/2025

    Hi ****,Were sorry for the trouble youve had trying to get help with your order. Thats definitely not the experience we want for our customers. We'll have one of our agents reach out to make this right. Yereny, Mint Mobile Social Media Team

  • SARA R

    Date: 03/30/2025

    I am extremely disappointed with Mint Mobile. I used my phone number for only four months, yet they continued to charge me without my approval. Despite multiple attempts to contact customer support, no one provided a proper resolution, and they refused to issue a ********* is completely unacceptable for a company to charge customers without proper communication or authorization. The lack of accountability and customer support has been frustrating. I do not recommend Mint Mobile to anyone looking for a reliable and trustworthy service provider.

    Mint Mobile

    Date: 04/01/2025

    Hi 
    Were sorry to hear about your frustration. Mint Mobile operates on a prepaid model, meaning payments are made upfront for the selected duration. ** **** to take a closer look at your account to clarify any misunderstandings and see how we can assist. 

    We'll have one of our agents reach out to make this right.

     

    Thank you. Mint Mobile

Mint Mobile is NOT a BBB Accredited Business.

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