Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
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Customer Review Ratings
Average of 742 Customer Reviews
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Review fromZachary M
Date: 10/05/2023
1 starI had quite a discouraging experience with Mint Mobile. The phone service worked at my home, but not at my work or school (15 minute drive from my house). This meant I could no longer continue with the service. I asked for a refund because the service was not capable of meeting my needs. My refund was denied because I was able to use the service at my home. This experience left me feeling badly treated and taken advantage of. I encourage all to look elsewhere for phone service.Mint Mobile
Date: 10/11/2023
Dear *******, we apologize for the issues you've faced with our service and the refund request. Your feedback is important to us, and we appreciate your insights. We will reach out to you privately to address this matter further. Thank you for bringing this to our attention.
- Mint Mobile Customer Support
Review fromDarin D
Date: 10/04/2023
1 starTerrible company to deal with they do not give you what they say theyre going to, and then absolutely refused to help you if you have an issue! They are a waste of money! And service is terrible.Mint Mobile
Date: 10/11/2023
Dear *****, we apologize for the difficulties you've encountered and the dissatisfaction with our service. Your feedback is important to us, and we take your concerns seriously. We will reach out to you privately to address this matter further. Thank you for bringing this to our attention.
Mint Mobile Customer Support
Review fromGerald V
Date: 10/03/2023
1 starI made a mistake and bought a Mint Mobile phone and SIM card as a package deal without realizing that I would have to get a new phone number even though I am a current customer with ******************. Found out on September 13th that to keep my current Mint Mobile phone number I had to take the old SIM card of my old Mint Mobile phone. I talked to customer service and they reassured me that I would be getting a refund for the unactivated new SIM card. No need to send it back. I called tonight and they no records of request of a refund of $130 on my account. They said to get a refund I would have cancel my service. I have been happy with them until now. Been a customer since 2021.Mint Mobile
Date: 10/04/2023
Dear ******, we apologize for the frustrations and inconveniences you've experienced with the refund. we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromHye Y
Date: 10/03/2023
2 starsI am trying to move my service to another provider, and Mint Mobile support chat turns off automatically after waiting in queue for 5 minutes. I've tried this chat four times. I also called Mint Mobile support three times asking for the account no. and port-out PIN, and each time they gave me the same account no. and PIN only to have the provider I'm moving to confirm that the account number I was provided was invalid. It's impossible to move my service at this rate.Mint Mobile
Date: 10/04/2023
Dear ***, we apologize for the frustrations and inconveniences you've experienced with the account number, and pin, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromHanh L
Date: 10/03/2023
1 starMy husband and I had been Mint customers for 2 years and one fine day, both of our phones were deactivated. The hacker/s stole our identities and made unlawful bank transactions and purchases. We had so much problems calling Mint subsequently validating we were the actual owners. We requested for investigations and the blame was shifted to us. We stopped using Mint and requested refund for the remaining months not using and were initially denied. Eventually they gave all excuses why the refund could not be done or delay as if we were the ones at fault. It had been half a year and I felt as if I wasted half of my life dealing with all this mess. We felt so regretful for choosing Mint.Review fromMitchell T
Date: 10/02/2023
2 starsMy wife and I bought new unlocked iPhones. Call 1: I called customer service. The person who took my call. Then transferred my data to my wifes phone. This started my mint odyssey. Call 2: Called back when I noticed this. Was cut off. Call 3: was cut off again. Call 4: cut off again. Call 5: spoke to a supervisor who couldnt fix it and told me to call Apple. So the supervisor blew me off. Next night called **************** again. Was connected to a tech who knew her job. She fixed both phones in under a hour and was very patient with me waiting while I gathered what I needed. I didnt prepare well because I didnt think they would fix my problem because everyone i previously spoke to were beyond incompetent. I figured on finding a new carrier. The tech/rep who finally helped actually knew her job well. Her name is ******. If you need customer service from mint, request her if possible. We had the same problems when we bought new phones two years age but the fix was taken care of in a couple days after finding someone who knew their job. Point of my story: mint customer service is a c*** shoot. We are happy with the service once its configured correctly but if you need customer service, good luck. Youll need it.Mint Mobile
Date: 10/04/2023
Dear ********, we apologize for the frustrations and inconveniences you've experienced with the issue of the services that you were facing, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromMelinda A
Date: 09/30/2023
1 starMint Mobile has charged me $118.00 too much and refuses to pay it back or put toward a future bill. My daughter and I have been on the Family plan since March. I am supposed to pay 75 dollars every 3 months, It comes to $82.24 after tax. A total of $328.96 per year. I have been charged $412.83 for 6 months. I have been charged 5 times since March. They have caused a negative balance in my bank account multiple times because I wasn't expecting to have to pay that month. They have also caused emotional distress". I have spoken to multiple people in customer service. When I asked to speak with an advisor, I was told "NO." A lady even hung up on me. They refuse to admit that they are charging me for 2 lines. Nowhere on their website or policies does it say "Per Line".Mint Mobile
Date: 10/01/2023
Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.Best regards,Mint MobileReview fromRiley B
Date: 09/29/2023
1 starOn the third day of trying to activate my Mint Mobile account and transfer my number from ******** ******* has been more than helpful during this process. Mint has not. Their customer support is a call center, the customer support agents there can try and enter the same information into the same website and get the same error as you, but that is as much help as they can be. Tried using the chat help but every time I got connected to a real person they would close the chat window before I could reply. Very unsatisfied with customer support. Every effort I have made has resulted in no help for my problem. I needed this phone to work this week and it not working has likely cost me upwards of $1000. If i could give them zero stars i would. I'll never go see another ************************* movie again.Mint Mobile
Date: 09/30/2023
Dear *****, we apologize for the frustrations and inconveniences you've experienced with the activation process of your Mint Mobile account and the perceived lack of helpful customer support.We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint MobileReview fromSangeeta D
Date: 09/29/2023
1 starMy daughter's phone was blocked unceremoniously. No email to me (the account holder), nothing. I chat with an agent who informs me there was a fraud alert. I ask the agent to resolve this; he provides me with a number for ********************************* I called multiple times in the morning when the auto message indicated they should be open for business. I then called Mint **** service number to say the number isn't work. She proceeds to give me another number--for the US govt *********************** This line is to report Covid fraud! I try the first number again and now have been waiting for almost an hour. I would leave a message, but having done that already I don't expect them to call back. Apparently if they have any serious fraud issue, you can't expect any immediate action. I'm pretty sure we're done with these guys.Mint Mobile
Date: 09/30/2023
Dear ********,We apologize for the frustrations and inconveniences you've experienced with the phone being blocked. Please note that all iPhones and some ******* devices we sell come with a contract for unlocking, which is available on our website and reiterated in the phone information prior to purchase. Additionally, all Android devices are fully unlocked.We would like to address your concerns directly. To provide further assistance with unlocking, we will be reaching out to you privately.Sincerely,Social Media Support, Mint MobileMint Mobile
Date: 09/30/2023
Dear ********,We apologize for the frustrations and inconveniences you've experienced with the phone being blocked. Please note that all iPhones and some ******* devices we sell come with a contract for unlocking, which is available on our website and reiterated in the phone information prior to purchase. Additionally, all Android devices are fully unlocked.We would like to address your concerns directly. To provide further assistance with unlocking, we will be reaching out to you privately.Sincerely,Social Media Support, Mint MobileReview fromMahmuda K
Date: 09/28/2023
1 starFraud Compliant:Wanted to purchase 2 unlimited plan for a year , when we spoke to the agent he gave an offer which was only valid for 24th of September, $15/month Unlimited Plan for a year.which regular price is $30/month. Despite of asking him over and over again he confirmed that the unlimited plan and price is $15/month for a year and we can continue this package throughout our entire life with same price $15/month .He asked us to make the decision by that very day, since the offer will not be valid from next day onwards, so we were convinced to purchase it and he took all the details but along with that he took our credit card info off the record, once we purchased the plan for $403.3 for 2 lines, we received a mail and by that time we were done speaking to that Agent.Unfortunately the email said its just a regular 5 GB plan for a year not Unlimited Plan. We informed multiple Supervisor regarding this fraud issue and informed their manager for the resolution but they did not provide any solution.We emailed to that manager but didn't get any reply from him yet.I am writing this review to get the ********************** attention with satisfactory solution and take action towards that agent for doing a fraud like an insensible person.Mint Mobile
Date: 10/11/2023
Dear *******, we apologize for the confusion and frustration you've experienced. Your feedback is important to us, and we take your concerns seriously. We will reach out to you privately to address this matter further. Thank you for bringing this to our attention.
- Mint Mobile Customer Support
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