Reviews

Review Details

• Review fromSofia H

  Date: 05/29/2025

  1 star
  This is a worst phone company I have ever encountered with. My sister is using this company and apparently she stopped pay her bill, and I couldnt reach her especially shes going through mental breakdown and chose to homeless. And be able to contact her is very important to me. When I called their customer service, they have to verify my sister information like her name and email. I only knew my sisters name not her email, and their customer service wont let me pay for my sister. This is really ridiculous that based on this circumstance, they were keep saying about protocol! Now I couldnt find my sister. And I think its part of this companys responsibility because its can be solved immediately after I paid for my sister. This is ridiculous!

• Review fromSara S

  Date: 05/27/2025

  1 star
  If they're service isn't functioning well enough to receive phone calls anymore, they won't refund the remaining contract.

  Mint Mobile

  Date: 05/28/2025

  Hi ****, were sorry to hear about the service issue and how it impacted your experience. Thank you for bringing this to our attention, wed like to see how we can help. One of our experts will be sending you and email. 

   

  Yereny, Mint Mobile Social Media Team

• Review fromTravis M

  Date: 05/25/2025

  1 star
  After 3 days of hours of dealing with these people I gave up and asked for a refund. Was told several different things and none came true. Just a joke of a company. Go somewhere else. Wasted time and money. Should be zero stars

  Mint Mobile

  Date: 05/27/2025

  Hi ******, we're sorry to hear about your experience and the frustration it caused. We're sorry to see you go, for any additional support you might need feel free to reach out to us.

  Yereny, Mint Mobile Social Media Team

  
  

• Review fromDude U

  Date: 05/21/2025

  1 star
  The service is terrible. **************** will waste your time, lie, then hang up on you. I bought a phone from mint mobile. It didn't work properly from day one. They will waste your time long enough to not have to refund your money. When contacting customer service, they will lie then hang up if you are persistent. I have called 30 times in 6 months with the same problems, service cuts out constantly and the phone glitches out every time I charge it. I have spent over 40 hours on the phone with them just to repeatedly get hung up on. Every solution they offer requires you to hang up. You will never be able to speak to the same person to resolve an issue.

  Mint Mobile

  Date: 05/26/2025

  Hi there, we're truly sorry to hear about your experience with your phone.  Were reaching out to you directly to learn more and see how we can help.

   

  Yereny, Mint Mobile Social Media Team

• Review fromMitzi B

  Date: 05/19/2025

  1 star
  I tried to switch to Mint as a way of saving money. I ended up having to buy a phone that I did not want in order to have usage. The process was such a nightmare that I ended up returning to my old service $300.00 later.

  Mint Mobile

  Date: 05/20/2025

  Hi *****, we're truly sorry to hear your experience with Mint didnt meet your expectations. We'd love a chance to review what happened and see if there's anything we can do to help. We'll reach out to you directly via email.

  Yereny, Mint Mobile Social Media Team

• Review fromElisabeth B

  Date: 05/17/2025

  2 stars
  Mint Mobile advertises a 55+ plan on their website which is priced at $15 a month, with free Mintech advisors.When I called today to renew my grandmother's plan, they said the 55+ plan is no longer available and it would be $120 for 6 months. I had to go through an *****, a supervisor, and finally to customer retention, where they gave us a "special" discount so we "only" had to pay $90 for the six month renewal on the standard 5gb plan. My grandmother is nearing 90 and on a fixed income, as most seniors are, and this sort of bait and switch is predatory.They did ultimately rectify the issue, after speaking to three separate *****s over the course of half an hour. I also had to ask the first ***** *twice* to speak to a supervisor. Supposedly the last customer retention ***** I spoke to (who introduced themselves as "Ace") claims there is a note on the account so that when we have to renew we won't have to do this whole runaround again, which remains to be seen.The fact that we got an equivalent rate is the only reason they're getting two stars instead of one.

  Mint Mobile

  Date: 05/20/2025

  Hi *********, we sincerely apologize for the frustration you and your grandmother experienced. Were glad we could ultimately assist, but we understand how difficult the process must have felt. If you need further assistance, please do not hesitate to contact us. 

   

    Yereny, Mint Mobile Social Media Team

• Review fromJen S

  Date: 05/16/2025

  1 star
  Placed order ($1545.15), rejected and money to be issued due to possible fraud. On phone with customer service/sales for over an hour. Needed to spend another $1545.15 to place a duplicate order was promised everything was fine and the second order was all set, just for that to be cancelled. They are saying 7-10 days to get my money back and want another $1545.15 to place a third order. Crazy...don't use them!

  Mint Mobile

  Date: 05/17/2025

  Hi ***, were so sorry for the trouble with your order and the delays in getting it resolved. One of our agents will reach out via email to help make this right.

  Yereny, Mint Mobile Social Media Team

• Review fromEric D

  Date: 05/16/2025

  1 star
  Seems like fraudulent advertising. I find the price of service. Then it says "New customer offer for first 3 months only; then full-price plan." But they do not tell you what the full price plan is, I looked through the entire website for half an hour and didnt find it. Brother had the same issue.

  Mint Mobile

  Date: 05/17/2025

  Hi ****, were sorry for the confusion with the pricing details after the intro offer. One of our agents will be reaching out via email to assist further.

  Yereny, Mint Mobile Social Media Team

• Review fromJoshua G

  Date: 05/13/2025

  1 star
  I was also swayed by the **** ******** commercials. I mean, he seems like a decent person. I tried to switch my phone service over 4 days ago, and wasnt able to due to my phone being locked by my current carrier. No big deal. Bought a new phone. Wanted one *********** my tracking info and it said it would be delivered when I would be at work. No biggie. Tried to change delivery instructions online, and was not able to. I was told to call the shipper. Called Mint Mobile and was told they couldnt help me?Called ***** to adjust delivery to the local ***** office and was told I cant. Mint Mobile had restrictions that require my signature at the home. Was told that I needed to call Mint Mobile and have them call *****. No problem.Called Mint Mobile and staff agreed to call ***** with me on the line. Spoke to another ***** *** and a ***** supervisor, who finally was willing to help me to schedule a later delivery time, but there was a catch. I needed Mint Mobile *** on the line to talk with them, as they needed to provide the private shipping account info. I thought Great! The shipper is on the line. Wrong. He did not stay on the line.Spoke to several more staff members who hung up on me, and then finally another one who gave me two options. Be home to sign or cancel my order. I called back once again and a staff member agreed to call *****. This was only after I decided I would cancel the order and my service. I was told an order cancellation/refund couldnt be made until I shipped the item back first. Cant ship something I never received.She told me to call back in 30 minutes for the results. I guess she lied to me. Called back and spoke to another staff member, who didnt know anything about what I was calling about. I was placed on hold again, and then we told they had worked it out so I just needed to contact ***** to request a later delivery time. Once again all lies. ***** staff told me to go online and try to adjust the delivery instructions.

  Mint Mobile

  Date: 05/15/2025

  Hello, we're very sorry for the trouble with your device delivery and the back-and-forth between our support and ****** One of our agents will be in touch soon to look into this further.

  Yereny, Mint Mobile Social Media Team

• Review fromSadie S

  Date: 05/10/2025

  1 star
  I signed up for what I believed was an unlimited data plan with Mint Mobile. When I went to activate the service, I was told I needed a physical SIMbut the only one available was for a 15GB plan. I assumed this was compatible or would be applied to the unlimited plan. Unfortunately, it wasnt, and I unknowingly ended up with two overlapping plans.I reached out for help and explained the mix-up, but customer service denied my refund request, citing their 7-day policyeven though the issue was due to unclear communication on their end. I lost $90 for a service I didnt use.The customer support experience was deeply disappointing. Id caution others to double-check everything before signing upthere is zero flexibility or understanding once theyve taken your money.

  Mint Mobile

  Date: 05/12/2025

  Hello *****, we're sorry to hear about the confusion with your plan activation and the refund issue. One of our agents will be reaching out shortly to take a closer look.

  Yereny, Mint Mobile Social Media Team