Reviews

Review Details

• Review fromEvangeline N

  Date: 12/17/2023

  1 star
  What you gain in a lower phone bill, you lose in customer service. There is none. If you are lonely and want to talk to a random person about random topics, contact their customer service. There is nothing they are authorized or capable of doing. It makes for an extremely frustrating experience. As a current customer, I DO NOT recommend.

  Mint Mobile

  Date: 12/18/2023

  Dear **********, we apologize for the frustrations and inconveniences you've experienced with this kind of issue, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromSe D

  Date: 12/15/2023

  2 stars
  If you do not have to deal with customer service, then they are fine. Their customer service is incompetent and needs training. First of all, when you call in, they do not take your number in case of a disconnection. I talked to three representatives and all three gave different varying answers. They gave me word salad. I had to weed through the information they gave me to solve my own problem. ************************* needs to go on a hiring campaign to better train his trainers to teach the customer service reps how to look up information before they give the wrong answer and how to call the customer back when the call drops. I would not be surprised if all of my interactions were not noted to avoid getting in trouble. Their customer service SUCKS!

  Mint Mobile

  Date: 12/17/2023

  Dear **, we apologize for the frustrations and inconveniences you've experienced with this kind of issue, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromVedhagiri K

  Date: 12/14/2023

  1 star
  Dear Team,I had cancelled my Mint subscription because I was planning to leave the States. I had received a confirmation from your customer care executive with the tracking number CRT ***** on December 1st. It is shocking to hear from your customer executive today that it has not been processed and there is no account for this. This is terrible support, and I was about to recommend Mint to my friends, but now I am reconsidering it. Kindly provide me with my rightful refund and resolve this issue.

  Mint Mobile

  Date: 12/15/2023

  We're sorry ********* for any issues this may cause, but your last payment was already outside the refund policy when you requested the refund, we were able to confirm this thansk to the ticket provided. We will email you to see how we can best help you, but keep in mind our policy.

  
  *****************************************************

• Review fromJohn C

  Date: 12/14/2023

  1 star
  I had 3 months for 15 per month. I put 180 dollars on my account to renew for 12 months. When the 3 months expired instead of renewing me with the 180, they took 95 from my PayPal for 3 months. Now I'm trying to get my 180 back that's been sitting in their account for nearly 2 months. I'm 5 calls in and still have not got my money back. So, they did not honor the 15 per month deal. They screwed me over. I'll be dropping them when my over paid for 3 months are up. I may have to file a claim with PayPal to get my 180 back. Unbelievable mess. Mint is just not worth the headaches.

  Mint Mobile

  Date: 12/15/2023

  Dear *********************,
  We apologize for the inconvenience and frustration you've experienced with the renewal process and refund request. This is not the level of service we aim to provide, and we understand the importance of a timely resolution.
  To address your concerns and expedite the refund process, we'll reach out to you privately.
  Kind regards,Social Media Support, Mint Mobile

• Review fromAmanda S

  Date: 12/12/2023

  1 star
  My account was paid for and active as of December 1, 2023. It is now December 12, 2023 and they decided to cancel my account and refund my money. I was at work, just started a new job, and my phone suddenly stops making and receiving calls. Perfect timing Mint. So I contact them via chat (since no service), ask why they cancelled my service with no request to do so and they just said sorry for the inconvenience and if you want to restore service send us more money. Prove to me I submitted a form to cancel in the first place. They cant. This was Mints mistake, not mine. So why would I give Mint more money when I havent actually received the money they say they refunded? Right now I have an email saying they did, there is no pending transaction on my bank account and waiting **** business days is not an option when I need my phone for work. Also, why would I trust they wouldnt keep cancelling service whenever they want to just so they can ask for money again? None of this makes sense and 100% would not recommend Mint Mobile. At this point, it is a scam.

  Mint Mobile

  Date: 12/13/2023

  Dear ******, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromJu C

  Date: 12/12/2023

  1 star
  Lost my number of 17 years, failing to port it correctly, and then trying to deny a refund. I messed with customer service for over a week. Unacceptable

  Mint Mobile

  Date: 12/13/2023

  Dear **, we apologize for the frustrations and inconveniences you've experienced transferring your phone number, and with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromMark S

  Date: 12/12/2023

  1 star
  I have the same experience as ************************ could get their service up and running and when I tried to get a refund I received this email. I was on the phone for hours working with them to get my new phones to work with their service. It took weeks of calling.Hello **** S*****, Ultra/ Mint Mobile Customer Resolution support here! Upon further review, we found that we are unable to process a refund for your CASE ID: ********** since the services are outside of the refund policy Therefore, your request has been denied. For questions please use the ChatBot on mintmobile.com or in the Mint Mobile App or call us at 1*(800)* 683-*7392 Thank you for choosing Mint Mobile!Best Regards!************************** Customer Resource Team Specialist ( CRTs)

  Mint Mobile

  Date: 12/15/2023

  Dear *********************,
  We sincerely apologize for the challenges you've faced with the activation and refund process. We understand the frustration this may have caused, and we want to address your concerns promptly.
  To provide a resolution tailored to your situation, we'll reach out to you privately for additional details.

  
  Kind regards,Social Media Support, Mint Mobile

• Review fromJake M

  Date: 12/09/2023

  1 star
  Trying to get a hold of a real person is almost impossible. They keep incorrectly charging my account and trying to talk to someone about is a nightmare

  Mint Mobile

  Date: 12/10/2023

  Dear *************************,
  We apologize for the inconvenience you've faced, and we understand the importance of addressing billing issues promptly. We're here to assist you in resolving the incorrect charges on your account, we're sending you an email, please check you inbox as soon as possible. 

  
  Best regards,Mint Mobile Support

• Review fromSachin B.

  Date: 12/08/2023

  1 star
  I opted for a plan that was advertised with the cyber week in Nov 2023 which included additional 6 months of free service when you buy/add 6 months of service (so total of 12 months). When I received the phone and tried to get it activated they (mint mobile) said that you need to transfer another number. This was not mentioned anywhere when the deal was purchased. On contacting customer service they said we cannot honor the phone purchase with the deal as you need to transfer the service (phone number) from another carrier and is mentioned somewhere in the fine print. This was a purchase as a "new customer" for my son as I am currently a Mint subscriber. I thought they would provide a new number with this deal but they wanted me to port an existing phone number from another service provider. This is totally wrong and deceptive practice. When I mentioned what other options do I have they mentioned we can give 3 months of free service with 3 months plan purchase. I said that is fine but I paid for 6 months of service with 6 months paid as part of the deal. So they need to refund half of the amount paid to bring the amount to 3 months and then add 3 months as free (total 6 months). Again the customer service said we cannot refund any money and amount paid will count for 6 months. Where is the free 3 months then I asked and they said they cannot do anything about it. This is classic fleecing of the customer. I am totally disappointed with the service and more so being a loyal Mint Customer for the past many years.

  Mint Mobile

  Date: 12/10/2023

  Dear *******************************,

  
  We apologize for any confusion and frustration you've experienced regarding the deal. On the website it mention that this offer is exclusively for port-in, here are the details, we share this with you in case you'd like to read it: ''Limited time offer. New (port-in) subs. who purchase eligible device & any ******** data plan receive a 50% discount (6 months) on the 12-month plan at checkout. Taxes & fees extra. Additional restrictions apply. See full terms for more details cliking here: ***************************************************************************''

  If you don't port-in a number then the promotion is not aplicable as the only rule of this promo is to port-in a number, if you opt for a new number then you get what you paid, six months. 

  We appreciate your understanding. 

  Best regards,Mint Mobile Support

• Review fromCharles B.

  Date: 12/07/2023

  1 star
  I paid for three months service upfront but *********** could never get their service up and running on my moto-G stylus. I requested a refund which I've never received and I couldn't even get my phone number back from them. Worst experience with a phone company ever!

  Mint Mobile

  Date: 12/09/2023

  Dear *****************************,

  
  We sincerely apologize for the inconvenience and frustration you've experienced with our service. We understand the importance of a reliable connection, and we regret that we couldn't meet your expectations.
  To address your concerns and ensure a resolution, we will reach out to you privately.

  
  Best regards,Social Media Support, Mint Mobile