Business Profile
Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.14/5 stars
Average of 740 Customer Reviews
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Review fromRobert H
Date: 09/20/2025
1 starYou get what you pay for. My texts and pictures seldom went through even though they registered as delivered. No telling how much business I lost. When i canceled the terrible service I lost 9 months of moneyReview fromJill W
Date: 09/18/2025
1 starI used Mint in the past & loved it. However, i just bought a new phone & plan with them & paid extra for overnight shipping. It has been 8 ******** still have not received so much as an email from them about my order, which is still not even fulfilled, let alone shipped. When I called them, apparently they cananot even FIND my order. I will be pursuing a refund. I will never use Mint Mobile again.Mint Mobile
Date: 09/19/2025
Dear ****, we are truly sorry to hear about your experience with the fulfillment of your order. We sincerely apologize for any frustration this may have caused. Please know that this is not the level of service or assistance we strive to provide to our valued ************ ensure your concerns are fully addressed and to offer a tailored solution, a dedicated representative will be reaching out to you shortly via email. They will work with you to make sure you receive the high-quality assistance you deserve as a Mint Mobile customer.Please keep an eye on your inbox for their message.Warm regards,Social Media Support Mint MobileReview fromIzzy S
Date: 09/17/2025
1 star**** has been easily the worst customer service experience Ive ever had. I wanted to write in to their chat to get info about their international passes. The chat bot informed me it did not have the answer to my question and asked if I wanted to be transferred to a *****, a yes or no question. When I said yes it told me it didn't understand and started the ************************************************************************************************************************************** it didn't. The first ***** I got to disconnected on me for "inactivity" literally 2 minutes after starting the chat as I was actively typing my question. The second ***** I got couldn't even get my question because the app logged me out and locked my account suddenly. Each time I had to wrestle with the pushy robot to get a ***** again. I posted on the mint reddit to share feed back and grievances and my post was removed by a mod and I got muted from the subreddit. I tried to chat in one more time to cancel my service and transfer my number out and the app locked me out YET again so I called the phone line and fought with the person who tried to convince me to stay for yet another 20 minutes as I told them over and over I'm leaving. Mint as a product was fine, mint's customer service was ABYSMAL, and Ive worked in customer service my whole life.Mint Mobile
Date: 09/19/2025
Dear Izzy, we are truly sorry to hear about your experience, and we sincerely apologize for any frustration this may have caused. Please know that this is not the level of service we strive to provide to our valued ************ ensure your concerns are fully addressed and to offer a tailored solution, a dedicated representative will be reaching out to you shortly via email to make sure you receive the high-quality service you deserve as a Mint Mobile customer.Please keep an eye on your inbox for their message.Warm regards,Social Media Support Mint MobileReview fromNikkya C
Date: 09/17/2025
1 starRefused to give me a refund on a phone I didn't receive due to them putting the wrong address...Mint Mobile
Date: 09/18/2025
Dear ******, We sincerely apologize for the inconvenience you've experienced with the denial of refund request. To address your concerns and provide a personalized solution, we will have a dedicated representative reach out to you via email. They will assist you in troubleshooting the problem further and ensure that you receive the service you expect as a valued Mint Mobile customer. Please keep an eye on your inbox for an email from us. Kind regards, ************ Support, Mint Mobile.Review fromDaniel B
Date: 09/10/2025
1 starthere is a reason they have 1.1 stars on a system that forces a minimum of 1 star... they do not care about their customers.i have had nothing but problems with mint mobile. they have no customer service to speak of and they do not hold up their end of the contract. i pay in full, yet they don't care. why do we americans allow these dishonest companies to keep s******* us?Mint Mobile
Date: 09/11/2025
Dear ******, We sincerely apologize for the inconvenience you've experienced with the service. To address your concerns and provide a personalized solution, we will have a dedicated representative reach out to you via email. They will assist you in troubleshooting the problem further and ensure that you receive the service you expect as a valued Mint Mobile customer. Please keep an eye on your inbox for an email from us. Kind regards, ************ Support, Mint Mobile.Review fromLaura H
Date: 09/05/2025
1 starBefore I cancelled my ************ and switched to Mint Mobile, I went to their website, entered my address and phone info, and it said that there is excellent service in my area. After I activated Mint Mobile service, I have zero to only 1 tiny bar of reception. Mint Mobile has horrible customer service! First, I used the chat box about the problem. The *** said she switched me to another cell tower and to restart my phone. That did not work and I still had zero to 1 tiny bar. I called customer support the next day, the *** tried a few things that didn't work, so I asked for a supervisor. The supervisor said there was "a local issue" with my service and said I should ask for a refund. I asked him why the website said there was excellent service in my area and why he's telling me there is not, and if I cancelled and went to T-Mobile (since Mint uses their towers) would I only get zero to 1 tiny bar with them. He hung up on me!. I called back and asked to be transferred to a supervisor and got another guy. I explained the whole situation again and that I also wanted to complain about previous supervisor hanging up on me. This one told me that they have done everything they could for me.He said that all towers in my area are affected therefore he couldn't try to switch me to another tower. I told him I would verify his info with T-Mobile. He ended up hanging up on me also!!! Mint Mobile's customer service and coverage is horrible!!! Do not switch to them!!!Mint Mobile
Date: 09/07/2025
Dear *****, We sincerely apologize for the inconvenience you've experienced with the service. To address your concerns and provide a personalized solution, we will have a dedicated representative reach out to you via email. They will assist you in troubleshooting the problem further and ensure that you receive the service you expect as a valued Mint Mobile customer. Please keep an eye on your inbox for an email from us. Kind regards, ************ Support, Mint Mobile.Review fromAngelina C
Date: 09/04/2025
3 starsI truly love Mint Mobile, but recently I had an incident where my bill (which is due in November) was accidentally paid while trying to add money to my wallet. I could not get any customer service. No one answered and I tried 4 times. I need to get that money back (because I will pay when it is due) because my bank account is now going to go under for other bills. I've talked to the bank, to ******...so far no one is working with me other than to have me file an issue with ******. All I want to do is cancel that payment and pay it when it is due. Now I'll be stuck not being able to pay other bills, which are due. I'm so distressed because I do love this company but they really have zero customer service. I am not sure how much longer I will stick with them because god forbid another issue comes up.Mint Mobile
Date: 09/05/2025
Dear ********, were sincerely sorry for the experience. Please accept our sincere apologies for any difficulties this has caused. We would like to address your concerns as quickly and thoroughly as possible, so a member of our team will be reaching out to you privately to provide further assistance. Kind regards, ************ Support, Mint Mobile.Review fromDennis T
Date: 08/14/2025
2 starsFalse advertising. This is what I got in an e-mail today:For a limited time, you can get our 12-month Unlimited plan for a one-time payment of $180. Yes, thats for the whole year, not just a month or two like some of the more expensive carriers out there....Followed the link, and $180 I was expecting to pay as a "a one-time payment" turned into $206. There is presumably a "recovery fee" of $25.25, which is basically the cost of doing business for Mint, which is miraculously not included into the price. Why only $25? Why not $250 or $2500?Mint should be advertising 1 year for $206, not $180. But then, there are better offers, like H2O for $160/year.Mint Mobile
Date: 08/16/2025
Dear ****** , were truly sorry for the frustration and inconvenience youve with your Services. Please accept our sincere apologies for any difficulties this has caused. We would like to address your concerns as quickly and thoroughly as possible, so a member of our team will be reaching out to you privately to provide further assistance. Kind regards, ************ Support Mint MobileReview frommia S
Date: 08/13/2025
1 starI subscribed to Mint Mobiles 1-year prepaid plan and paid in full for the service. After using the service for just a couple of days, I encountered multiple issues that led to my dissatisfaction, including poor service quality and coverage problems, especially when I traveled outside the metro area. I contacted Mint Mobiles customer service team to request a refund.Unfortunately, my refund request was denied. I was informed that refunds are not available once the service has been used beyond the initial 7-day period, which I believe is unreasonable, especially considering that I used only 16 days of the 365-day plan I paid for. I switched to a different carrier after those 16 days to try out better coverage and service quality.I would appreciate it if Mint Mobile would honor a full or prorated refund for the unused portion of my prepaid plan, given that I have used only 16 days of service. Despite multiple attempts to resolve this issue directly with their customer service, I have not received a satisfactory solution.Mint Mobile
Date: 08/15/2025
Dear mia * were truly sorry for the frustration and inconvenience youve with your Services. Please accept our sincere apologies for any difficulties this has caused. We would like to address your concerns as quickly and thoroughly as possible* so a member of our team will be reaching out to you privately to provide further assistance. Kind regards* ************ Support Mint MobileReview fromEJ J
Date: 08/07/2025
1 starThey provide a service that does not work and then give you the run around when you try to fix it. They refuse any refund. It is false advertising and a scamMint Mobile
Date: 08/10/2025
Dear ** , were truly sorry for the frustration and inconvenience youve with your services and refund. Please accept our sincere apologies for any difficulties this has caused. We would like to address your concerns as quickly and thoroughly as possible, so a member of our team will be reaching out to you privately to provide further assistance. Kind regards, ************ Support Mint Mobile
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