Reviews

Review Details

• Review fromCarla P

  Date: 08/07/2023

  1 star
  Signed up for 12 months **** 6 months free buying a more expensive phone than I wanted. Someone at mint mobile made and mistake and signed us up for 3 months. Mint mobile is not able to correct their own error and when you call customer service, you are connected to someone outside of *************. Regret ever dealing with them

  Mint Mobile

  Date: 08/08/2023

  Dear ***** , we apologize for the frustrations and inconveniences you've experienced with (paraphrase the issue), we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromE. Y

  Date: 08/07/2023

  1 star
  Mint is refusing to refund after being unable to activate service. **** never worked even after contacting customer service. **************** promised to call back, and this has not even happened... Looking at the reviews below, the same issues exist for many many more customers... @ Mint Mobile: the order number associated is: MT3180810 Please cancel this order, the service that has not started, and refund $53 immediately. And please do not respond to this note the same boiler plate response to all others below... because we all know it's not happening, right?Unfortunately, one more human being who will say: AVOID MINT MOBILE AT ANY COST... Sorry...

  Mint Mobile

  Date: 08/08/2023

  Dear *****, We apologize for the frustrations and inconvenience you experienced in requesting your refund. Please note that all refunds must be requested within the first 7 days of service after your account is activated.The reason why the refund was denied is that you requested the refund well after this time frame. Many more details on our refund policy by clicking here ******************************************************* would like to address your concerns directly, so we will contact you privately via email for further assistance, please wait for our message.- ************ support, Mint Mobile

• Review fromryan n

  Date: 08/05/2023

  1 star
  LOOK AT THE STARS....Have you ever seen a company with only 1 STAR!????? I doubt it..... In my honest opinion......they do not even deserve that 1 lousy star. Yes it is that bad. Beware, do NOT waste your time. And no matter how much you like *************************, you will hate him after you sign up with mint mobile. and that is a 5 star gaurantee.

  Mint Mobile

  Date: 08/07/2023

  Dear ****, we apologize for the frustrations and inconveniences you've experienced, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromMike S

  Date: 08/04/2023

  1 star
  DON"T DO IT!!! WOW!!! This is by far the worst customer experience I've ever had. After 2 phone calls to the inept Technical Support team that left me on hold for an hour once and 30 minutes the second time. I have asked for a refund. From what I've read from these comments, it seems like my experience is par for the course. The customer service rep I spoke with refused to escalate my call to his supervisor. I can't politely describe how bad this experience was. I suppose if I don't receive my refund promptly, my attorney will be getting paid at least. BTW, BBB the "star" rating system needs negative nunbers.

  Mint Mobile

  Date: 08/06/2023

  Dear ****, we apologize for the frustrations and inconveniences you've experienced with our customer service and the issues with the refund, we sincerely apologize for any issue caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromLauren L

  Date: 08/04/2023

  1 star
  Don't waste your time or money on mint mobile. They do not answer their customer service chat. If they do they aren't helpful or barely help at all. If anything they'll give you a bandaid fix. If you call you never get a human or you're waiting an hour or more and you might have to get off the phone because you have a life. My issue in the year i had it was my service was NEVER good. My calls dropped constantly. My texts etc took forever. Everything lagged. I would have to go into my mobile networks, move it to the 2g. Wait. Move it back to 5g. And do that over and over. Multiple times a day.. I've complained and complained. I've emailed them. Called. And chatted. I've asked for help, asked for money off my bill until they help fix it and they ignore you. Like leave you on read or don't respond at all. Or the call ends. Then they tell you there can't be a refund because the time ran out or they just treat you like a number and don't even answer your questions or actually help you. I am personally going to try disputing with my bank. Don't waste your energy. I have screen shots too. Also to add: The phone numbers they don't recycle properly and my phone number i still had issues getting texts for a ***** or a ****. I couldn't even do cash app or chime because my freaking phone number was associated with them still. Oh and my bill was due today.. I had all day yesterday to pay it. It should have been turned off today. When I was trying to chat with them yesterday, and being left on read... They cancelled my account/suspended half way through me trying to talk to an agent! So they cancelled my plan early. Not crazy early. But they tried everything in their power not to have to give me a refund, not to actually ever help me, not to actually make sure I had service. Nothing. Didn't even try to keep me either. Do better mint mobile

  Mint Mobile

  Date: 08/05/2023

  Dear ******, we apologize for the frustrations and inconveniences you've experienced with our customer service and the issues with connectivity, we sincerely apologize for any issue caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint Mobile

• Review fromaaron f

  Date: 08/03/2023

  1 star
  Horrible support from customer service. Really glad I never activated my phone number. If I had, I'm sure I could expect the same customer service. All customer service is out sourced to god knows where so it certainly won't be useful. I took too long to activate(45 days), I lost it, but was reconsidering joining. Now I have an envelope and SIM card that worthless, paid $85 for it. Glad I didn't jump all in on this company. I'll keep tmobile.Thanks

  Mint Mobile

  Date: 08/04/2023

  Dear *****, we apologize for the frustrations and inconveniences you've experienced with our customer service and, we sincerely apologize for any issue caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance with your account activation.- ************ Support, Mint Mobile

• Review fromNoname N

  Date: 08/02/2023

  1 star
  This company is scamming people! Having purchased a tariff for 3 months, I started using this operator, then I decided and calculated that it would be convenient for me to purchase the maximum tariff for a year, the next day I ran out of internet. I called support, asked if they can add MB? to which I received an answer: yes, you can, but you can also start your annual plan now. To which I agreed. After 9 months, I receive a notification that I need to pay my tariff. I did not understand this, after which I contacted the support chat and wrote it all down, but they told me that they could not help. After that I contacted support, they told me that they accepted my application and after 24 hours I will receive an answer, the next day I call again and tell the whole story and they tell me that they do not see anything and there is nothing recorded on my profile. They register my complaint, give me a complaint number, and how have I been contacting support with this number for a day and they tell me that there is still nothing, wait for ***** hours and they will let you know. To summarize: I paid the tariff for a year with the maximum unlimited, and I changed it to 3x monthly (which does not change anything except that you need to pay more). They deceive and also do not admit their guilt, they make fools of customers! And customers have to pay for it. If I could put 0 or -. I do not recommend this operator!

  Mint Mobile

  Date: 08/04/2023

  Dear Noname Noname, we apologize for the frustrations and inconveniences you've experienced with our customer service and the issues with your plan payment, we sincerely apologize for any issue caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint Mobile

• Review fromAlex B

  Date: 08/02/2023

  1 star
  SAVE YOURSELF, DO NOT GET MINT MOBILE! They over charged my account and were unable to issue a refund. In fact, they couldn't give an itemized receipt showing exactly what was charged. They advised that I go through my credit card and stop payment which seems completely unethical. They are essentially making the credit card do their work for them. I also experienced connection issues, especially inside buildings such as a mall. People would call and leave a message and I wouldn't get it for days.

  Mint Mobile

  Date: 08/04/2023

  Dear ****, we apologize for the frustrations and inconveniences you've experienced with the refund request. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint Mobile

• Review fromKate M

  Date: 08/01/2023

  1 star
  ABSOLUTELY AVOID AT ALL COSTS! Hands down the worst experience with ANY service provider, ever. Bought a 3 month plan for 1 line and it never worked. Not at any point was the transfer successful. Not a single bar of service. No placed or received calls or texts. Nothing. Their customer service is completely useless also. I was on a "chat" for FOUR HOURS yesterday with various agents about fixing this issue, and eventually decided to port my phone number back out less than 24 hours after purchasing their service. If you ever want to leave Mint, they will make that seem like an impossible task also. They have to "generate" account numbers from the "back office" and they will withhold them for days causing you to be unable to switch to service that actually works. The whole thing is a joke- save your time and money.

  Mint Mobile

  Date: 08/02/2023

  Dear ****, we apologize for the frustrations and inconveniences you've experienced with our customer service and the issues with the signal, we sincerely apologize for any issue caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint Mobile

• Review fromCharisma M

  Date: 07/31/2023

  1 star
  If I could rate this company lower, I would.I heard great things about ****************** and I was excited to sign up. $15 a month sounds like a fantastic deal! But I was one if the those customers who got screwed over my ******************. See, Im one of those people who have suicidal ideations, and I didnt have service for over a month. Not to mention that most of daily activities, like everyone else was tied my life operating as it should.I had consistently contacted ****************** **************** for assistance and I was patient. I also explained that I have suicidal ideation and needed a way to stay in contact with certain lines. If not for my friends and family contacting me through other means via WiFi, I dont know if I would be here right now making this complaint. I spoke to several representatives to get my phone back on, and each time my patience and sanity was waning because I was getting the help I needed from them. In fact, if I could sue ****************** right now, I would. This caused me undue stress because I couldnt not contact anyone for some time. On top of that, I had spent the last $50 I had. Luckily, and thank GOD I at least had WiFi. I couldnt even get a refund despite working with **************** to get my phone fixed. This company is a disgrace. And even now, when I want to get my phone number ported to a different company, the customer service team has yet to call me back AT ALL so I cant even get my situation rectified. DO NOT GO WITH MINT MOBILE!

  Mint Mobile

  Date: 08/01/2023

  Dear ********, we apologize for the frustrations and inconveniences you've experienced with our customer service and the issues of your number transfer, we sincerely apologize for any issue caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint Mobile