Reviews

Review Details

• Review fromDani D

  Date: 10/12/2023

  2 stars
  I dont know how Mint Mobile has such terrible service if its using T-Mobile towers. My roommate has T-Mobile without issue. However, both Mint Mobile phones I have get extremely poor service in *******************. Im in the city! Why is the service nonexistent?!? Its very bad.

  Mint Mobile

  Date: 10/16/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
  Best regards,
  Mint Mobile
  
  

• Review fromGregor D

  Date: 10/09/2023

  5 stars
  I'm getting great service from a company that has great customer care folks who actually speak English for a change. I'm proud to say I'm with Mint Mobile and not Net 10 Wireless,who by the way has crappt customer care,but great service. I want both and got it from Mint Mobile. God Bless Mint Mobile and hope they put many out of business

• Review fromCurtis F

  Date: 10/09/2023

  1 star
  Been a customer with ****************** for 8 months now. I ordered a phone and SIM card through them, but while on the same call I ordered it on, cancelled the order and confirmed it with the representative I was on the line with. Come present day, Ive been charged over $680 to my bank account through monthly payments for a device and card that I never received. Despite having physical proof of the device and card being returned through ***** back to Mint Mobile, they still refuse to issue a refund, having me jump back and forth from random Affirm and Mint Mobile representatives. Ive been attempting to get a refund from them for months on end, having gotten different excuses as to why I havent gotten any money back or any confirmation from them stating a refund would be issued. As of 10/09/2023 I attempted to contact them 5 times, 3 of which I was hung up on. Highly recommend not purchasing ANYTHING from Mint Mobile aside from their service. If there are any problems you will receive nothing in return.

  Mint Mobile

  Date: 10/11/2023

  Dear ******, we apologize for the difficulties you've experienced with your order and the refund process. Your feedback is important to us, and we take your concerns seriously. We will be reaching out to you privately to address this matter further. Thank you for bringing this to our attention.

   

  - Mint Mobile Customer Support

• Review fromMimi S

  Date: 10/08/2023

  1 star
  I signed up for service and was able to transfer my phone numbers to the new service. All was fine until 3 days after we became customers, we received an email saying our accounts were cancelled and that we will receive refunds for the 2 lines we transferred, although we never cancelled our service and all was working fine. When calling the customer service line, after being transferred and on hold several times, the customer service representative said that because the accounts were cancelled we cannot continue with our same phone numbers if we want to keep the opening rate but if we pay 3 times more, we can keep our phone numbers. This was extremely disappointing as we had never called or had any form of communication to cancel with Mint Mobile in any form - up until this, our phones were working fine.The customer service representative said that there was nothing else that they can do, even though they dont have any record that we contacted them to cancel. Our accounts just canceled without any verification from us. This could be read as a scam or a fraudulent transaction, at the very least, false advertising. However, its most likely that the company doesnt know what they are doing, and its set up to blame the customer for a company mistake and mismanagement. Over all, not a great start for a business that relies on great customer support.

  Mint Mobile

  Date: 10/11/2023

  "Dear ****, we apologize for the difficulties you've faced with your order, refund, and customer service experience. Your feedback is crucial to us, and we are committed to addressing your concerns. We will reach out to you privately to work on resolving this issue. Thank you for bringing this to our attention.

   

  - Mint Mobile Customer Support"

• Review fromJoLene H

  Date: 10/06/2023

  1 star
  My sons phone was destroyed in an auto accident so he has no sim card. He used my phone and called over a week ago to get a replacement and was told it would be here within 5 business days. He had to use my phone again to call today and see where the sim card was. They told him after being transferred 3 different times that the sim card was never ordered. He was told he needed to provide 5 previous phone numbers that he called from his prior phone or they would not help him. He has no phone to be able to look up 5 prior numbers!!!!! He was only able to provide 2 numbers because he knows my number and his fathers number. They told him if couldn't provide 3 more they were not going to help and would be ending the call. They have now locked his account!!! They have ****** of his money and are REFUSING to assist! This company is a JOKE! So much for *************************...

  Mint Mobile

  Date: 10/11/2023

  Dear ******, we apologize for the difficulties you've faced with your order, refund, and customer service experience. Your feedback is crucial to us, and we are committed to addressing your concerns. We will reach out to you privately to work on resolving this issue. Thank you for bringing this to our attention.

   

  - Mint Mobile Customer Support

• Review fromthomas q

  Date: 10/06/2023

  1 star
  In a world of bad customer service everywhere you go, you really have to be super bad to move to the top of the list but Mint Mobile wins the prize. ************************* should be mortified to have his name associated with this company of incompetent workers. Every time you are transferred to the **********'s and agents who read off a script and barely speak english.I had 2 lines both shut off with no notice 2 days apart. When the first line was shut off i called, got the phillipines, 3 different agents (they refused a supervisor) till the last of the 3 seemed to fix the issue of the one line getting disassociated from the other. told me they had to refund the charge, reassociate the accounts and re charge me. Yeah the shut off line was back on.I wake up today and the other line is shut off with no notice, saying non-payment. I have spent the last two hours via phone line and ******* trying to get this resolved yet again with no avail.so i have called another carrier to switch to them but cant without the account # and transfer pin from ********************** which i have not been able to get.STAY FAR FAR AWAY FROM MINT MOBILE, they make ATT and ******* look good and who would have ever thought that.

  Mint Mobile

  Date: 10/11/2023

  Dear ******, we apologize for the difficulties you've experienced with your service and the customer service interactions. Your feedback is important to us, and we take your concerns seriously. We will reach out to you privately to address this matter further. Thank you for bringing this to our attention.

   

   

  - Mint Mobile Customer Support

• Review fromZachary M

  Date: 10/05/2023

  1 star
  I had quite a discouraging experience with Mint Mobile. The phone service worked at my home, but not at my work or school (15 minute drive from my house). This meant I could no longer continue with the service. I asked for a refund because the service was not capable of meeting my needs. My refund was denied because I was able to use the service at my home. This experience left me feeling badly treated and taken advantage of. I encourage all to look elsewhere for phone service.

  Mint Mobile

  Date: 10/11/2023

  Dear *******,  we apologize for the issues you've faced with our service and the refund request. Your feedback is important to us, and we appreciate your insights. We will reach out to you privately to address this matter further. Thank you for bringing this to our attention.

   

  - Mint Mobile Customer Support

• Review fromDarin D

  Date: 10/04/2023

  1 star
  Terrible company to deal with they do not give you what they say theyre going to, and then absolutely refused to help you if you have an issue! They are a waste of money! And service is terrible.

  Mint Mobile

  Date: 10/11/2023

  Dear *****, we apologize for the difficulties you've encountered and the dissatisfaction with our service. Your feedback is important to us, and we take your concerns seriously. We will reach out to you privately to address this matter further. Thank you for bringing this to our attention.

   

   Mint Mobile Customer Support

• Review fromGerald V

  Date: 10/03/2023

  1 star
  I made a mistake and bought a Mint Mobile phone and SIM card as a package deal without realizing that I would have to get a new phone number even though I am a current customer with ******************. Found out on September 13th that to keep my current Mint Mobile phone number I had to take the old SIM card of my old Mint Mobile phone. I talked to customer service and they reassured me that I would be getting a refund for the unactivated new SIM card. No need to send it back. I called tonight and they no records of request of a refund of $130 on my account. They said to get a refund I would have cancel my service. I have been happy with them until now. Been a customer since 2021.

  Mint Mobile

  Date: 10/04/2023

  Dear ******, we apologize for the frustrations and inconveniences you've experienced with the refund. we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromHye Y

  Date: 10/03/2023

  2 stars
  I am trying to move my service to another provider, and Mint Mobile support chat turns off automatically after waiting in queue for 5 minutes. I've tried this chat four times. I also called Mint Mobile support three times asking for the account no. and port-out PIN, and each time they gave me the same account no. and PIN only to have the provider I'm moving to confirm that the account number I was provided was invalid. It's impossible to move my service at this rate.

  Mint Mobile

  Date: 10/04/2023

  Dear ***, we apologize for the frustrations and inconveniences you've experienced with the account number, and pin, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile