Reviews

Review Details

• Review fromLara K

  Date: 10/21/2023

  1 star
  We had three phone lines and called to cancel two after the charge went through. I was told I would get a refund for $260 since the charge had just gone through, and I had yet to use the service. The refund was not made, so I called today and, after 45 minutes, was told not to worry and that the refund would be applied to my card. I gave the card details again, got a reference number, and was told I would get a refund confirmation email within ***************************************** I won't get a refund. I was told twice that my refund would be processed. Furthermore, if I were told I would not get a refund on October 9th (the day of the charge), I would have kept the 3-month service and used it.Horrible service, horrible policies, and the connection was equally horrible.

  Mint Mobile

  Date: 10/29/2023

  Dear Valued Customer,We sincerely apologize for the inconvenience you've experienced with the refund request for your phone lines.To expedite the resolution of this matter, we have assigned one of our dedicated agents to your case. They will reach out to you via email to discuss the specifics of your refund request. Thank you for giving us the opportunity to address your concerns, and we look forward to serving you better.Warm regards,Mint Mobile Customer Support

• Review fromRenee B

  Date: 10/21/2023

  1 star
  Their service seems to be okay if you have a newer phone. However, they repeatedly have failed to send me SIM cards and have taken a couple of weeks to correct their own errors!My most recent debacle with them was ordering 2 new phones and a one-year phone plan SIM Card.They sent me a blank SIM and told me it would be 24 BUSINESS HOURS (Today is Saturday!) for them to get back to me, as they have to track down what they did or didn't do.Meanwhile, I have a new phone with no service.Plus, when they do finally decide to send this card, it'll take at least another week!This SIM card "challenge" has occurred more than once in the year I've used them for 2 phones. My son actually lost his 1st card and could never actually get a replacement sent, they kept saying they sent it. I ordered a new one at full price and it also never showed up. He gave up. Once you do get a working SIM from them, you can at least do the rest online from there.

  Mint Mobile

  Date: 10/29/2023

  Dear Valued Customer,We regret the frustration you've experienced with the *** card issues and the delays in resolving them, and we sincerely apologize for any inconvenience this has caused.To expedite the resolution of this issue, one of our dedicated agents will reach out to you via email to discuss your *** card request and the steps we are taking to resolve it.Warm regards,Mint Mobile Customer Support

• Review fromManga l

  Date: 10/20/2023

  1 star
  YOU guys are unethical dishonest people. Always close and quit chat when i birng about my technical and account issues!!!!

  Mint Mobile

  Date: 10/29/2023

  Dear Valued Customer,We deeply regret the frustration you've experienced and your perception of our support, and we understand your concerns.To ensure we address your technical and account issues promptly, we have escalated your case to our senior support team. They will reach out to you directly within the next 24 hours to discuss the specific details of your concerns.Warm regards,Mint Mobile Customer Support

• Review fromLarry M

  Date: 10/19/2023

  1 star
  In October 2023 I went through Mint Mobile's online purchase to buy a Sim card for my current phone. I chose the shipping method as **** first class and paid with my CC. I received an email from Mint stating the Sim card had been shipped the next day but with ***** as the carrier. I do not and will not use *****. Period. Please see the BBB ***** Complaint I submitted for details.I contacted Mint customer support by phone and told them to- 1. Cancel my order for the Sim Card. 2. Issue a refund for my purchase. 3. Contact ***** and have the delivery canceled/returned. 4. Send me an email confirming the above actions were completed.Not only did I not receive an email from Mint but the Sim card continued to progress through the ***** system. When I contacted ***** to have the package returned or held at a X-fer center or returned.....***** said I'd need to contact Mint Mobile to have them do what was needed. (Which I had already done the day before....)Not only did Mint Mobile make a mistake on the very first transaction between us but they also demonstrated their customer support is unwilling and/or incapable of correcting that mistake. The result being that I, the customer was in an endless loop of trying to get the different customer support of both ******************/***** to do what needed to be done. Which neither ended up doing...Both Mint Mobile and ***** are dysfunctional and deserve to be paired together. I will do business with neither of them ever again. I have exited their unproductive and time wasting "loop" to never return again. (_Oo)

  Mint Mobile

  Date: 10/20/2023

  Dear *************************,

  
  We apologize for the mix-up and the inconvenience you've experienced regarding the shipping of your SIM card. Our goal is to provide the best customer experience possible, one of our agents will be contacting you to assist you on this. 

  
  Sincerely,Mint Mobile Customer Support

• Review fromJordan C

  Date: 10/19/2023

  2 stars
  In March 2023 I signed up for Mint but the employee did not activate my eSim card. I was charged for 3 months of using their service even though I still had my old phone plan active and wasn't even using *************** They finally activated my eSim card in June 2023 but refused to refund the previous 3 months. The new eSim had significant technical issues in which I spent 8 hours chatting with various employees on how to solve issues such as: the wifi was not connecting, texts would not send, then images would not send, then I could not text any android users. The employees hung up on me and kicked me out of the online chat over 10 times so I ended up talking to over a dozen different employees until I could find ones that would not hang up on me. Now, in October 2023, over 8 MONTHS later, they finally solved all of my technical issues but still refuse to give me a refund even though I've spent so many months not able to use the full service that I've been paying for. I want a refund or a voucher. Even then, I'd only give a *** of 3 stars for how awful the service experience has been. The fact that I was hung up on so many times and never was called back is extremely unprofessional. I never was disrespectful or rude to any of the employees so I do not understand why I was treated that way. The service has been fine otherwise, at least when I am texting iPhone users.

  Mint Mobile

  Date: 10/20/2023

  Dear *****************************,

  
  We are deeply sorry for the difficulties you've encountered during your time with Mint Mobile. Regarding your refund request, we will certainly investigate your case further to ensure a fair resolution, please expect an email from us. 

  
  Sincerely,Mint Mobile Customer Support

• Review fromWendy R

  Date: 10/18/2023

  1 star
  I never even purchased the plan but was out right lied to about the pricing. Glad I dodged the bullet before I purchased!

  Mint Mobile

  Date: 10/19/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
  Best regards,
  
  

• Review fromColette C

  Date: 10/18/2023

  1 star
  I bought a cell phone off Mints website on July 10, 2023.Mint Mobile transported an inaccurate number. They tried to correct it but I had nothing but issues (no email, texting and calls only from a select few) for 3 weeks. After 3 SIM cards they refunded the $45 for service, and determined the phone was defective. Although the phones been returned (proof of delivery/fed ex) Ive still not received the $331 refund and its been 3 months. A request for return (Mints protocol) was made which they authorized on July 27th.Mint is very disorganized and doesnt want to give your money back. Every call is frustrating. Notes/history are not kept track of. ALL order numbers, tracking, request for refund numbers, confirmation numbers, ticket numbers, ***** tracking numbers, are the callers responsibility to keep track of. Your on hold for 15 min at a timefor hours! Which includes numerous dropped calls then, you call back and start over.Ive been told they refund was in process and will post in a few days, and the next time I call they Im not getting any money back. They told me the phone had been received, and next time they cant confirm its there. Oct 15th was the last time I called (and husband). We spoke to a manager. She said the back office needed to confirm the phone was there (not this again!!!)She couldnt look up the ***** tracking # because her system was down.She said she had no email ability, so we could send her the ***** proof of delivery.She said she needed to make another ticket, but before she did, she needed my credit card number (only 9 numbers!!) for the refund.We asked her the name for this back office, and to transfer us. She said they didnt have a name and there was no ability to transfer.We wanted to make a complaint, but she said they dont have a complaint department! I dont know if Ill ever get my money returned. These guys are serious losers, dishonest, they lie, and seem an illegitimate business.

  Mint Mobile

  Date: 10/19/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
  Best regards,
  Mint Mobile
  
  

• Review fromMJ A

  Date: 10/17/2023

  1 star
  The customer service is AWFUL! I went through 10 reps over 3 days until I found one who gave me a shipping label to return a defective iPhone bought at Mint.

  Mint Mobile

  Date: 10/20/2023

  Dear *********************,

  
  We deeply regret the difficulties you faced when dealing with our customer service team. One of our ************ will contact you via email to help further on this cellphone case. 

   

  - Mint Mobile. 

  
  

• Review fromJan Z

  Date: 10/16/2023

  1 star
  Sham of a scam. Price triple what they claim and advertise.

  Mint Mobile

  Date: 10/17/2023

  Dear *****************,

  
  We are sorry to hear about your negative experience. At Mint Mobile, we aim to offer transparent pricing and clear terms. An agent from our Care team will be reaching out to you to assist you with anything you need about this topic. 

   

  
  Thank you for bringing this to our attention.

• Review fromBhagmattie S

  Date: 10/16/2023

  1 star
  September 27 2023 I purchased prepaid phone service through mint on behalf of my mother (**************). The service was activated however I'm unable to use it (I cannot make calls or send text messages using the service that was paid for). 10/3/23 @ 3:17 pm, I called mint mobile and spoke to a representative who placed an order to send a replacement **** card, however the replacement was never received. 10/13/23 @ 12:24 pm. I called again asking for my options and was told that it could take another 3-7 days to get another replacement because they do not have overnight or expedited shipping. I requested a refund and was told to complete a form online. The issue at the time was that I did not have the order number and therefore could not complete the form. The representative could not help me further so I requested to speak with a manager, but was told that a manager was not available. I was then told that a manager would call me back. I never received a call back from anyone. 10/14/23 - I was able to locate the order number and completed the online refund request. 10/15/2023 @ 5:55 pm - An email was received, stating that they are happy to help, but the refund request denied. It has now been 3 weeks and the service that I paid for still does not work!!!! I want a refund!

  Mint Mobile

  Date: 10/17/2023

  Dear *******************************,

  
  We're sorry for the inconvenience you've experienced with your Mint Mobile service. Our team will look into the issue and work to resolve it as quickly as possible, they'll be contacting you via email. 

   

  
  Best regards,Mint Mobile Customer Support