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Business Profile

Mobile Phone Service

Mint Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

1.13

Average of 703 Customer Reviews

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Review Details

  • Michael U

    Date: 06/28/2025

    I requested a refund at 8 days for a 90 day mobile phone service renewal and they refused.

  • Justin H

    Date: 06/27/2025

    Don't BOTHER to Refer a Friend and try to get the discount because they WILL NOT honor it. I actually completed the entire process myself for my other cell phone number and have called three times to this company to get the credit and keep getting the run around of them saying that I did not properly use the link. If clicking on the prompts and following the plan selection is not the proper link, then maybe this is just a SCAM to see if customers will ever call to get the CREDIT when it is not applied.

  • Melissa G

    Date: 06/22/2025

    All you get is BOTS. They don't help and they keep restarting me. I switched from Visible and they charged me right away. Now my phone is stuck on SOS and I can't get or receive texts or calls. If I leave my house, I have no service whatsoever. No ****** maps. Nothing. They won't help me. They keep saying to call their number but I CAN'T!!!! Stay far away.

    Mint Mobile

    Date: 06/24/2025

    Dear *******, we apologize for the frustrations and inconveniences you've experienced with our service. We sincerely apologize for any inconvenience caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.-Social Media Support, Mint Mobile

  • Reid P

    Date: 06/18/2025

    Mint Mobile, and their colleague **** ******** is not on par with what the company actually offers its customers. Customers are going to experience not receiving incoming calls on regular. The company's sales representatives are focused to tell you that there is a recent change by removing a throttle down of their data and the service is completely unlimited. The company's website description is incorrect and will be updated shortly. THIS IS NOT TRUE, IT IS A MISLEADING SALES TACTIC TO SELL YOU SHORT.Six of their customer service representatives claim that the mobile carrier, Mint, offers complete unlimited data coverage without throttling data after any certain point. And one in-particular explained there was a throttle down after 1.5 TB of data usage. ****** **** up when I listed a complaint to the *** and ****** told me as of 3/15/25 there is no throttle down of data usage. Either way, a escalation department representative said, yes in fact they are throttling down data after 35GB use.

    Mint Mobile

    Date: 06/21/2025

    Dear ****, we apologize for the frustrations and inconveniences you've experienced with the data usage. We sincerely apologize for any inconvenience caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

  • Rubin P

    Date: 06/17/2025

    Zero stars but had to choose a star. I keep getting the run around with customer service as well as a supervisor who keeps reading me verbatim their rules and regulations when I requested a refund for over 6 months of my money that was paid upfront to get their $15.00/month plan and yet wanting to leave for a much better deal (12 months free for moving to Xfinity Mobile) only to be told NO we cannot refund your money per our rules. I asked for an exception and am still being denied. The latest customer service *** put me on hold, came back and hung up on me. I called back and was hung up on again!!

    Mint Mobile

    Date: 06/19/2025

    Dear *****, we sincerely apologize for the frustration and inconvenience you've experienced regarding your refund. We sincerely apologize for any inconvenience caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.

  • Kajol R

    Date: 06/15/2025

    Make it impossible to get account information and ****** wife and I are trying to port out my wife's number from Mint to my plan, however there is no way to see the account number anywhere in the app or via the website.The phone is on hold for the last 20 mins and chat is hung for the last 10 minutes looking for an agent. It is illegal to withold porting out information but this company is getting away with it? how? I would like my account number and port out PIN asap.

    Mint Mobile

    Date: 06/16/2025

    Dear Kajol, we apologize for the frustrations and inconveniences you've experienced with getting your account number and PIN. We sincerely apologize for any inconvenience caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.

  • Sara S

    Date: 05/27/2025

    If they're service isn't functioning well enough to receive phone calls anymore, they won't refund the remaining contract.

    Mint Mobile

    Date: 05/28/2025

    Hi ****, were sorry to hear about the service issue and how it impacted your experience. Thank you for bringing this to our attention, wed like to see how we can help. One of our experts will be sending you and email. 

     

    Yereny, Mint Mobile Social Media Team

  • Travis M

    Date: 05/25/2025

    After 3 days of hours of dealing with these people I gave up and asked for a refund. Was told several different things and none came true. Just a joke of a company. Go somewhere else. Wasted time and money. Should be zero stars

    Mint Mobile

    Date: 05/27/2025

    Hi ******, we're sorry to hear about your experience and the frustration it caused. We're sorry to see you go, for any additional support you might need feel free to reach out to us.

    Yereny, Mint Mobile Social Media Team


  • Dude U

    Date: 05/21/2025

    The service is terrible. **************** will waste your time, lie, then hang up on you. I bought a phone from mint mobile. It didn't work properly from day one. They will waste your time long enough to not have to refund your money. When contacting customer service, they will lie then hang up if you are persistent. I have called 30 times in 6 months with the same problems, service cuts out constantly and the phone glitches out every time I charge it. I have spent over 40 hours on the phone with them just to repeatedly get hung up on. Every solution they offer requires you to hang up. You will never be able to speak to the same person to resolve an issue.

    Mint Mobile

    Date: 05/26/2025

    Hi there, we're truly sorry to hear about your experience with your phone.  Were reaching out to you directly to learn more and see how we can help.

     

    Yereny, Mint Mobile Social Media Team

  • Mitzi B

    Date: 05/19/2025

    I tried to switch to Mint as a way of saving money. I ended up having to buy a phone that I did not want in order to have usage. The process was such a nightmare that I ended up returning to my old service $300.00 later.

    Mint Mobile

    Date: 05/20/2025

    Hi *****, we're truly sorry to hear your experience with Mint didnt meet your expectations. We'd love a chance to review what happened and see if there's anything we can do to help. We'll reach out to you directly via email.

    Yereny, Mint Mobile Social Media Team

Mint Mobile is NOT a BBB Accredited Business.

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