Reviews

Review Details

• Review fromDarcy M

  Date: 01/01/2024

  1 star
  To begin, it took over 6 hours of phone calls to get 2 lines set up on Mint Mobile. I needed to reorder a second sim as to whoever took the order, sent a card off to an unknown address. I had a terrible time, making the representative(s) understand that I was the primary account owner. I was moving 2 lines under the Family plan to Mint Mobile. Following the 3 easy steps in which it says to activate the non-primary account holder first. The last phone call with a representative assured me everything was ready to transfer. The new Sim card was installed for one line. I reiterated that I wanted to do one phone line at a time and would call the next day to do the second line. I cannot explain how tiring is to speak with people that are following their scripts and not using their heads. Besides the numerous issues with just trying to get SIM cards, clarifying the processes, and continually explaining that I was the primary account holder, all the paths and conversations kept going to the secondary account.My decision to finally cancel my relationship with Mint Mobile occurred for two reasons. While I had purchased 5 gigs per phone line based on previous experience, I was harangued into acquiring an additional 1 gig for the second line. I did this because both lines are fully engaged into caring for my mother. My nephew was in a location where service dropped leaving him stranded. This is not acceptable service. Having connections that are not reliable interferes and causes undue stress on those of us care-taking elders.When I called to cancel my relationship with Mint Mobile I was told, there would not be any pro-rating for the plans I had purchased. Really, what kind of customer loyalty plan is that?To date I have spent: monies for initial SIM cards - $115.64, Purchase of 2 data plans at $120 each totaling $240, Purchase of an additional 1 gig of line $10.5 - Totaling - $366.14 I am requesting a pro-rated refund on the data plan fees.

  Mint Mobile

  Date: 01/02/2024

  Dear *****, we apologize for the frustrations and inconveniences you've experienced with the refund, and services, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromJohn Lyons S

  Date: 01/01/2024

  1 star
  I feel like I was mislead by Mint mobile. I bought the 3 month at $15.00 for $45.00. I was under the impression this was the standardized contract for the length of the service. Today, January 1, ****. I was asked for my credit card information, then a recording told me the service fee was $75.00 - $25.00 per month. It did not tell the price beforehand. That the same plan ************************* seduced me to buy into his mobile service plan. I am not going to accept this bate and switch marketing ploy. ****, you're wrong for NOT being transparent in your commercial. You should explain, that after the 3 month service. The pricing will balloon almost double the initial pricing. Now, I have to wait 7 business days for my money to be released. And I now need to explore another carrier with a more open pricing value up front. **** I wish you well in this endeavor. But I refuse to be Pimped !!!

  Mint Mobile

  Date: 01/02/2024

  Dear ****, we apologize for the frustrations and inconveniences you've experienced with the price of the plan, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromJosh K

  Date: 12/31/2023

  1 star
  My wifes new phone has been nothing but a nightmare to set up. We transferred the eSIM to her new phone and it immediately stopped working. She was on the chat feature for 5 hours before they elevated her issue to the back office and said she would get a call in ***** hours. I called this morning and ended up having to call back 3 times because I was hung up on once, the other one didnt know what to do, the third one tried very hard to help but ended up saying I would get a call by the back office. I get a call from the back office at work, they tell me to update IOS and that will fix the connection. It did not, so I call back and I have to start all over again with the customer service desk. This is ridiculous, not everyone has time or can sit waiting for a call to fix a problem. I was at work and could not talk to the representative, and my wife cant receive calls obviously because of the problem. So I called again, and was hung up on again because it hit 10pm EST which is 7pm PST when closed. I cant believe that it it 10pm the following day and we still do not have this issue figured out. It is unreasonable that the people who can actually fix our phones are unreachable except for them calling us. I repeated the same trouble shooting tips every single time on the phone even with the notes of my account and earlier calls.

  Mint Mobile

  Date: 01/02/2024

  Dear ****, we apologize for the frustrations and inconveniences you've experienced with the services on the new phone, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromTravis M

  Date: 12/31/2023

  1 star
  I signed up for new service and purchased International roaming, and never got credit for it. I called in everyday for 2 weeks and every time I was told it was being fixed and they would escalate it to management. It was never fixed. After 2 weeks I asked for a refund and at first they said ok. Then they denied my refund because 7 days had past.

  Mint Mobile

  Date: 01/02/2024

  Dear ******, we apologize for the frustrations and inconveniences you've experienced with the refund of the roaming, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromNicole H

  Date: 12/30/2023

  1 star
  When I ordered I was told I could upgrade to higher data plan at introductory *********** they used half my data in 2 days and with previous carriers that was all I used in a month because I am home majority of time in wifi. I called to pay difference of introductory price plus taxes and govt fees to upgrade to more data and they changed(upped price) if I wanted to add more data. Horrible customer service. Retention did nothing to help me because they said their system wouldn't let them do that. Then I tried to cancel and said I would continue rest of month and to refund me for two other months I paid for they said they couldn't do it. They state one thing on website and do another.

  Mint Mobile

  Date: 01/02/2024

  Dear ******, we apologize for the frustrations and inconveniences you've experienced with the refund and upgrade of the plan, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromSai B

  Date: 12/30/2023

  1 star
  I purchased mint mobile along with wireless plan 3 weeks ago.I almost called the customer service ******* and each time call lasted for about 45mins but until today I was not able to use device and call or text using phone purchased on Mint.I deeply regret that I opted for Mint and now I wasted all my money

  Mint Mobile

  Date: 01/02/2024

  Dear ***, we apologize for the frustrations and inconveniences you've experienced with the services, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromEl A

  Date: 12/29/2023

  1 star
  Terrible service experience!On Dec 3, I paid for a 6 month plan for two phones and transferred two lines from ******** Mint was never able to setup the voicemail on the second line. They opened 6+ tickets and could not resolve the issue. The 2nd line couldn't receive texts messages from Mint with the passcode to complete the initial setup. The phone could send/receive calls, and it could send/receive texts but not from MInt. It was so bad that the other person on my plan gave up and bought a new phone from a different carrier. Mint doesn't have tech support you can talk with, the people on the line are simply gathering info for a different team but there's no follow through or resolution. We had at least 4 employees promise to call us to confirm if the issue was resolve and we received zero call backs. It's going to take 3 weeks for a refund, they've had my money since Dec 3 but I won't get a refund until Jan 18. I have no faith in their service and I've already turned off the auto renew option on my plan.

  Mint Mobile

  Date: 12/30/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.

  
  Best regards,
  Mint Mobile
  

  
  

• Review fromMark H

  Date: 12/28/2023

  1 star
  Mint Mobile sent me a defective phone. Phone does not recognize the sim card. I contacted "tech support" the next day. They had me do a bunch of ridiculous things like reset the router etc. Finally they agreed that the phone was defective and promised to email the return information and label the next day. It never happened. I have sent at least eight emails and made at least 8 phone calls. This is obviously the scam. They string you along by telling lies until the opportunity to return the item has expired and then claim it is too late to make the return. At one point I did get a hold of a claimed supervisor who before doing nothing (get this) asked me for the first six and the last four digits of my credit card number. No legitimate business would ever attempt such a blatant scam. Avoid Mint Mobile !!!

  Mint Mobile

  Date: 12/29/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with the device. One of our representatives will get in contact with you by email.

  
  Best regards,
  Mint Mobile
  

  
  

• Review fromSage P

  Date: 12/28/2023

  1 star
  It has been 5 days and my business line is not transferred. I've asked to speak to a supervisor in chat and on the phone multiple times. **************** would rather argue with me that my issue is not a real concern than help to fix it. When asking for a direct line to file a complaint they brush it off and say they've noted my complaint. 80% of the time the chat drops before someone comes to assist, the rest of the time has been a huge waste with no real support. The agents assure my line will transfer by the end of the day. Meanwhile it appears that my previous carrier disconnected the line. After another chat they "reset" the transfer process stating it will be another 4 days to transfer. So a total of 9 days until I can complain again and still have the problem unresolved? This is my business phone and I am now losing customers and thousands of dollars each day. I will likely have to change my phone number on multiple services like ******* yelp, website, business cards costing me time and money. The choice to switch to mint has been terrible. Bad customer service, bad support, and loss of money and operational effectiveness for my company.

  Mint Mobile

  Date: 12/29/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with getting your number transferred. One of our representatives will get in contact with you by email.

  
  Best regards,
  Mint Mobile
  

  
  

• Review fromdewana g

  Date: 12/28/2023

  1 star
  I'm not giving them no stars but they making me give them 1becuz I been waiting since Dec 7 & I paid them $107 4my service with the taxes they tricked me they said it was a free7days I paid4 a month of service & if I didn't like it I was free2 take my# & go 2another company but they lied! forcing me 2buy a 2month plan in order 2get my account# &pin# *** phone# that I've had4 ***** after I paid for 3month plan they have been refusing to activate my phone number that I brought from mint mobile company on a plant that I've already paid for. I have a cancer patient I need my phone to active access my doctor. Every time I call, I keep telling them I'm a mailman. They keep calling me a man I have repeatedly asked him not to call me a man because I am a woman. They hang up the phone in my face then when I called back to give me the runaround to the office closes, then they say that somebody is going to call me back from the back office when I ask to speak to management they hang up with me every time or give me some excuse. I'm sick of it because they r advertising great service it *****. I'm very ill and I need my phone to work for my doctor to review so I can get treatment I'm not able to reach my doctors I have no phone service is not there. Y should I have to be calling or text apps and all the rest of what I paid over $100 I am ill I need my phone working it doesn't make any sense I pay for full service and they can't go in there as supervisor & activate my service and every-time I call I get the runaround that I talk about they got a refund my money gonna take seven days my phone might be off. I don't need my phone off . You guys actor vouching ************** say how great it is but it *****. Nobody can speak English or understand English and quite frankly it shouldn't take a month for you to turn my phone service on for service that I had all with another company for free or give me my account number and pin and let me go. I'm sick of mint the company ***** ??

  Mint Mobile

  Date: 12/29/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues this issue. One of our representatives will get in contact with you by email.
  Best regards,
  Mint Mobile