Business Profile
Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.14/5 stars
Average of 740 Customer Reviews
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Review fromOwen J
Date: 12/23/2024
1 starI ordered a new ****** Pixel 9 phone with Mint. I also selected unlimited 12 months plan. I was told by customer service afterwards that I cannot use the 12 months plan because I already had a number with Mint and the service was for new customers only (which is not clear on the purchase page, it is under fine print saying requires port in from eligible carrier. **** is not eligible I guess.) When I try refunding the plan, they tell me I can only refund the whole order with the phone and the plan as a bundle, not individually. There is nothing in their return policy or terms stating this, the word "bundle" isn't even there. They will not let me speak with a refund team. When I sent in a refund request, it was denied and stated I did not refund within 7 days of purchase. The only reason I didn't was because I called to set up service the day I received the phone and they put my old plan on the new phone. So now I have been scammed out of $180 dollars with no way of using it or getting it back, being told I can't use the plan and can't refund it. Thanks for nothing ****. You have lost a loyal customer.Mint Mobile
Date: 12/27/2024
Dear ****, we apologize for the frustrations and inconveniences you've experienced with the promo, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromAmy S
Date: 12/22/2024
1 starThey lost my payment and ruined my daughters phone with their e-sim. First off I really liked Mint Mobile it started off great I was with them a whole year and wanted to keep it going. Well when it was time to pay I paid with my cash app account it said it went through but my service was not restored, so of course I went through cash app first to see where the money went and they said to talk to Mint Mobile because the payment went through, so then I I chatted with somebody from Mint Mobile probably close to 15 times. I had to explain everything and they could not help me they could not find the payment. I have callled them close to 5 times having to explain every time I have proof that they took my money but they will not accept it. I have been without service for two week. I cant get into two of my bank accounts because of two step variations I cant get into my work account either they have jeopardized my place of work and my place to live. I feel I should be compensated for this. And then on top of that their e sim has made it to where I cant get service from anywhere else on my phone. They, to me, are looking a lot like scammersMint Mobile
Date: 12/27/2024
Dear ***, we apologize for the frustrations and inconveniences you've experienced with the payment, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile -Review fromKelly P
Date: 12/22/2024
1 starThe customer service was just people trying to sale mint mobile at any cost. I jumped through hoops to get my account number AND STILL DIDNT GET IT! The *** I talked to said my email was still in the process of being validated yet she accepted it to validate who I was and if the acct is mine! When I asked her about it and told her I got an email saying my email was accepted she said it's still being validated. Total run around and BS. I need my old number but it's not worth it to have to hear lies from the service ***s...service that's funny. My advice, they may be cheaper but the service wasn't that great. This should tell you how the service is, I bought a straight talk phone through ******* and it's better service than Mint. Avoid getting sucked in by cheap prices, you get what you pay for! Mint Mobile *****Mint Mobile
Date: 12/26/2024
Dear *****, we apologize for the frustrations and inconveniences you've experienced with the account number, and PIN, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile -Review fromWill V
Date: 12/19/2024
1 starI bought a new pixel 9 from them online during the black Friday sale. Everything was going good and I had honestly already been using them for about 4 months no problem but when I got my new phone and everything they would not let me use the 1 year service I paid for! I spent a ton of time on the phone with so called "customer service" and got absolutely nothing worked out! After all that I was just like please refund me for the year of service I bought and they wouldn't! They said it was too late to refund it, it has to be within 7 days of purchase when I'm quite certain it says 7 days of activation! I fr don't care either give me the service I bought or give me my money back! They still have not responded to me, absolutely disgusting! They literally are trying to just steal my money and act like it's my fault.Mint Mobile
Date: 12/21/2024
Dear Will, we apologize for the frustrations and inconveniences you've experienced with the promo, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile -Review fromIlya K
Date: 12/17/2024
1 starDay 4 of trying to transfer to Mint Mobile, and so far has been a complete waste of my time. I mean no rude customer service agents, but it still is not helpful at all that they politely waste my time withought ability to help, AND I AM NOT TRYING TO LEAVE *** TRIED TO JOIN... 5 LINES..!Mint Mobile
Date: 12/19/2024
Hi ****,
Thank you for bringing this to our attention. Were sorry to hear about the challenges youve faced while trying to join Mint Mobile. This isnt the experience we want for our customers, and wed like to make it right.
We'll have one of our agents reach out to make this right. Thank you. Mint Mobile
Yereny, Mint Mobile Social Media TeamReview fromPhillip D
Date: 12/17/2024
1 starSounds like Mint Mobile is running a scam company now. Thanks **** ******** for supporting this ************ I am having the same problem as loads of other people recently.I ordered a Pixel Pro 8 with 1 year, 20 ********** with a physical sim card and paid extra for overnight shipping as my old phone needed to be ***laced. I received the phone and sim card on Mon, Dec. 9th, downloaded the Mint app and tried to activate it that evening. After multiple attempts I kept getting asked for a phone number and password, which I had not set up yet obviously so could not provide.I called customer service on Tues. Dec. 10th. After an hour I was told the following things:My order number did not ******** tracking number could not be looked up because the ***** site was down. (I opened and looked at my tracking information on ***** while being told this.)Then miraculously they found my info!I was told my sim number had been shipped in error since another customer was already using it.Their solution was to mail me another sim card that I would receive in 3 - 5 business days! I had already paid for express shipping and this was their error so I wanted it ASAP. I suggested they email me an esim and the *** said they would. Problem solved right? Nope...As of Mon I had nothing. I called again and was told there was no history of my contacting anyone at ****. Stupid me to forget to ask for a ticket # and trust they weren't lying to me about the resolution.However they told me they could get me an esim and transferred me to sales, who could not help because the original purchase was part of a bundle. Transferred to another person who spent some time helping and claimed I would have an esim emailed to me by the end of the day. I still have nothing.Another call today gets me an assurance that it is still pending and I will receive it today. I've spent over 3 hours on the phone and still don't have my new phone working yet. So far a crappy, crappy company that lies.Mint Mobile
Date: 12/20/2024
Dear *******, we apologize for the frustrations and inconveniences you've experienced with the services, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromDebbie F
Date: 12/16/2024
1 starI would leave Zero stars but that is not an option. I just purchased a new phone from them. NEW and what they sent me seems to be a return as it is set up as a buisiness phone. Everytime i try to activate it , it resets to factory defaults. I tried calling them and they said we cant help you have to go to *******. all i wanted was to return the phone and get a replacement. i have gone to ******* and i have to send hte phone in to them and it may take a couple of weeks to get it back. i tried calling them again and because i have already been dealing witht his for 2 weeks they are now saying no returns since its been past 7 days. Im sorry but i jsut want them to replace my phone. they sent me a faulty product and they are not trying to replace it. and now im stuck witht he phone if i cant get it fixed. since its unlocked i may go ahead and cancel my service with them as well as the other two lines i have and go with another service. i wouldnt go with them if i were you. its not worth the hassle to save a couple dollars. bosst and virgin do the same thing and im sure they have better custoemr service.Mint Mobile
Date: 12/20/2024
Dear ******, we apologize for the frustrations and inconveniences you've experienced with the phone that you bought from us, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromKayleen K
Date: 12/15/2024
1 starWorst customer service its almost a month Ive been trying to resolve a problem and they keep creating a tickets most times they never call back and when they do I cant understand the voice mail, I had to get a new phone and a new carrier because I am unable to cancel my plan because someone on their end messed up my email address. In order to cancel I need account # and pin which they have to provide via email hence the problem they refuse to fix my email address on their end. I am beyond frustrated with this serviceMint Mobile
Date: 12/20/2024
Dear *******, we apologize for the frustrations and inconveniences you've experienced with the issue that you are facing, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile -Review fromMint C
Date: 12/15/2024
1 starWe agree with the negative reviews here. There are better companies to purchase service from.Mint Mobile
Date: 12/17/2024
Hello, So sorry about the inconvenience. We'll have one of our agents reach out to make this right. Thank you. Mint MobileReview fromJohn C
Date: 12/09/2024
1 starThey never sent my sim card in ************************************************************** 3 calls.They refused refund.They transfer you 3-4 times for each call.They agreed to take my money..but not provide refund It is the most gaslighted condescending customer sevice experience ever....It is just a scam with celebrity endorsement Call reference ******** Orders MT6536791 MT6482178Mint Mobile
Date: 12/13/2024
Hi ****,
Were sorry to hear about your experience, and wed like to make things right. We understand how frustrating this must have been and want to assure you that your feedback is taken seriously. Expect an email from one of our experts to help you.Yereny, Mint Mobile Social Media Team
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