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Business Profile

Mobile Phone Service

Mint Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

1.13

Average of 752 Customer Reviews

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Review Details

  • Amy S

    Date: 07/09/2025

    Absolutely worst customer service especially when their is a serious problem such as unauthorized charges, verification of ownership of account and if you lose a purchased phone you are ****** have documentation from purchasing to 6 months later of emails, credit card statements and affirm account proving I am the owner of said phone number account but when I lost phone and reported it to mint mobile customer service they did nothing but charged my credit card several months later $129.50 and I received an email that the phone number was on auto renew in which I never provided the credit card details for billing let alone proof that I was not auto renew payments. My password to the app with account phone number unable access. Supervisor never returned call after I was told by *** that someone would contact me I wasted 1.5 hours trying to get them to fix problem with no success I finally had to file a claim through my credit card companyCONSUMER BEWARE OF THIS COMPANY

    Mint Mobile

    Date: 07/11/2025

    Hello ***! Thank you for contacting Mint Mobile. We're so sorry to hear about this experience. One of our representatives will get in contact with you by ********** regards,Mint Mobile

  • WALEED E

    Date: 07/07/2025

    **** refused to honor its referral promotion after confirming eligibility. Support repeatedly promised resolution but failed to follow through. Even my existing credits were lost due to their mishandling of an accidental renewal.

    Mint Mobile

    Date: 07/08/2025

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with the referral promotion. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Carl S

    Date: 07/06/2025

    I have service with mint mobile. When I first started with their company I was getting four bars now only two and spoty and can't use maps. When I try to sign into my account it says incorrect password which doesn't make sense since it's stored in computer memory from the last time I signed in. Then I change the password and it still won't let me sign in. Paid for a year what a mistake.

    Mint Mobile

    Date: 07/08/2025

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with the services and the log in. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Adil R

    Date: 07/01/2025

    worst customer service error. one person is saying another thing and other person is sending different email. not coordinated with each other. Never recommended.

  • Tina P

    Date: 06/29/2025

    Mint checked said service in my area was good, I live in town and have no reason to not have good reception. 1st week the phone service was going good. 2nd week my service started to be sporadic. When I was talking to someone you could hear every other word. I called they said I only had 2wks to cancel the service. I've had 2 different sim cards replaced. I even talked on both phones with their IT **** and they heard my personal phone having bad reception and still wouldnt refund my money. The service has never been fixed and they will not refund my money since I paid for the entire year for the discount. I've been using my work phone as my back up. I have not been able to been able to use my Mjnt Mobile service because the service is terrible and frustrating to not have good service and have sporadic communication while talking on the phone. Price is amazing but I'm very disappointed how I'm trapped and they won't refund my money and will waist money by switching to another carrier. I will be switching when my year is over service is not reliable.

  • Michael U

    Date: 06/28/2025

    I requested a refund at 8 days for a 90 day mobile phone service renewal and they refused.

  • Justin H

    Date: 06/27/2025

    Don't BOTHER to Refer a Friend and try to get the discount because they WILL NOT honor it. I actually completed the entire process myself for my other cell phone number and have called three times to this company to get the credit and keep getting the run around of them saying that I did not properly use the link. If clicking on the prompts and following the plan selection is not the proper link, then maybe this is just a SCAM to see if customers will ever call to get the CREDIT when it is not applied.

  • Melissa G

    Date: 06/22/2025

    All you get is BOTS. They don't help and they keep restarting me. I switched from Visible and they charged me right away. Now my phone is stuck on SOS and I can't get or receive texts or calls. If I leave my house, I have no service whatsoever. No ****** maps. Nothing. They won't help me. They keep saying to call their number but I CAN'T!!!! Stay far away.

    Mint Mobile

    Date: 06/24/2025

    Dear *******, we apologize for the frustrations and inconveniences you've experienced with our service. We sincerely apologize for any inconvenience caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.-Social Media Support, Mint Mobile

  • Reid P

    Date: 06/18/2025

    Mint Mobile, and their colleague **** ******** is not on par with what the company actually offers its customers. Customers are going to experience not receiving incoming calls on regular. The company's sales representatives are focused to tell you that there is a recent change by removing a throttle down of their data and the service is completely unlimited. The company's website description is incorrect and will be updated shortly. THIS IS NOT TRUE, IT IS A MISLEADING SALES TACTIC TO SELL YOU SHORT.Six of their customer service representatives claim that the mobile carrier, Mint, offers complete unlimited data coverage without throttling data after any certain point. And one in-particular explained there was a throttle down after 1.5 TB of data usage. ****** **** up when I listed a complaint to the *** and ****** told me as of 3/15/25 there is no throttle down of data usage. Either way, a escalation department representative said, yes in fact they are throttling down data after 35GB use.

    Mint Mobile

    Date: 06/21/2025

    Dear ****, we apologize for the frustrations and inconveniences you've experienced with the data usage. We sincerely apologize for any inconvenience caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

  • Rubin P

    Date: 06/17/2025

    Zero stars but had to choose a star. I keep getting the run around with customer service as well as a supervisor who keeps reading me verbatim their rules and regulations when I requested a refund for over 6 months of my money that was paid upfront to get their $15.00/month plan and yet wanting to leave for a much better deal (12 months free for moving to Xfinity Mobile) only to be told NO we cannot refund your money per our rules. I asked for an exception and am still being denied. The latest customer service *** put me on hold, came back and hung up on me. I called back and was hung up on again!!

    Mint Mobile

    Date: 06/19/2025

    Dear *****, we sincerely apologize for the frustration and inconvenience you've experienced regarding your refund. We sincerely apologize for any inconvenience caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.

Mint Mobile is NOT a BBB Accredited Business.

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