Reviews

Review Details

• Review fromEstrellita s

  Date: 07/08/2023

  1 star
  MINT MOBILE IS SCAM, NOBODY WANT TO HELP WITH THE REFUND. I DID NOT RECEIVED THE *** CARD AT ALL/

  Mint Mobile

  Date: 07/10/2023

  Hello, we apologize for the frustration you've experienced with your refund and the non-delivery of the *** card. Our team is here to assist you, and we will reach out to you privately to address your concerns. Thank you for bringing this to our attention. - Social Media Support, Mint Mobile

• Review fromAmin H

  Date: 07/06/2023

  1 star
  Mint mobile was contacted several times over the last month on recorded lines agreeing to pay a referral fee of $135 for the 3 lines that were referred to them by me.Now, after six calls, 3 weeks, promises for return calls, promises to apply credit, I'm at the point of filing reports with the *** and the ***** I encourage everyone to do so at this point. Mint is giving us all the run around. In fact, I think the *** and CFPB should be investigating them by now. I don't have a hope in the world Mint will actually deliver on their word. We'll likely only get a nice apology here and promise to handle it with no action taken like everyone else.

  Mint Mobile

  Date: 07/07/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with getting the referral credits. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromEric M.

  Date: 07/05/2023

  5 stars
  I signed up for a 12 month plan. Their rates are great at $15 a month and service coverage is pretty good as is their data limits for the price. However, only when I got to the checkout did they add a "RECOVERY FEE" of $18.50. Nowhere else on their site does it state that a recovery fee applies until you get to the checkout. Come on Mint, please don't be like the rest, and be upfront with all your fees and charges rather than nickel and diming ** at the last moment.

  Mint Mobile

  Date: 07/07/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry for any inconvenience about the recovery fee. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromEdwina G

  Date: 07/03/2023

  1 star
  I purchased a phone thru the Mint website/store and a day later called to cancel the purchase. I was informed by customer service the phone had shipped and I needed to wait until it was received, which would be that Saturday, to request a return. I called 2 days later which was Monday to request the return. I received an email indicating the shipping fee and a restocking fee of 20 to 50% depending on the condition and completeness of the return. I immediately called to get clarification of the fees. After several calls and disconnections I asked for a supervisor. She agreed the fee was high but said the warehouse would make a decision that day regarding waiving or discounting the restock fee. Didn't receive the email therefore called several more times. One rep said the fee was $30 but needed to verify the info. He indicated some one would call me by close of business. I requested the email address and phone number to the corporate office. After several more calls, I was finally told they didn't have that information. The last supervisor I spoke with said he could see that the warehouse was pinged for a reminder to contact me. He would send another ping and to wait to process my return to get the email from the warehouse. I have yet to get an email and it has been over a week. A restock fee that excessive on a brand new unopened phone is unreasonable considering they were aware I was cancelling the order prior to receiving it. I look forward to hearing from someone.

  Mint Mobile

  Date: 07/05/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with the restocking fee. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromRachel L.

  Date: 07/03/2023

  1 star
  Mint Mobile might be cheaper than other phone plans, but it is not worth it. The eSIM activation link only works one time. If something happens (i.e. your Wi-Fi cuts out in the middle of activation, or you accidentally close the tab), you will not be able to activate the eSIM using this method. This happened to me, so I was on the phone with multiple people for an entire afternoon to find an alternate way to activate my eSIM and connect my two accounts into one family account. They helped me use a manual activation method for my eSIM, but after this, connecting my two accounts into one family account required usage of the Mint Mobile app, and this app refused to work for me. It wouldnt let me create an account, so I had to create one through the website instead. But even after doing this, the app wouldnt let me log into my account. Ive never had any issues with SIM activation or family accounts with any previous phone carriers Ive used. This process has always taken just a few minutes, but at Mint, it took an entire afternoon, and the experience was beyond stressful for me. The customer service was incredibly incompetent, and at times, rude. At one point, the customer service rep threatened to hang up on me. They need to fix their technical issues and improve their customer service.

  Mint Mobile

  Date: 07/05/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with accessing your online account. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromKacy R

  Date: 07/03/2023

  1 star
  **************** is trash. They aren't empowered to do anything, and Mint Mobile has made solid efforts to ensure that there is no way to contact anyone other then their useless chat/phone customer service reps. **** that means is that you can talk to their ** reps about your issues, but if their ** reps ARE the issue, then too bad. I spent over an hour on their chat function, trying to get Transfer PINs for three numbers I pay for, and after over an hour, I was unable to get the ** rep to give me anything at all. **** they did do, was to offer me all kinds of deals and discounts, and try to negotiate deals with me on everything I did not ask for. I have a Copy/Paste of the chat, but what the chat log doesn't show is how much time is spent between responses. The ** reps will copy/paste some generic question like "Can I have your email address?" Then you give it to them (which takes about 5 seconds), then you wait a full two or three minutes for them to say "thank you for that". Then you wait another 2-3 minutes for them to ask the next question. And on and on and on. And when they do respond, half of their responses are entirely useless. "I need a tranfer PIN to port out".(3 minutes later)"I understand that you are look for an account number and Tranfer PIN. Is that correct?""yes"(3 minutes later)"Thank you for that! I will be happy to get that for you!""Thank you"(3 minutes later)"To verify, it is a Transfer PIN you are looking for, right?"I am convinced they do this knowing that if they keep you on the hook long enough, you will just go away. No one has the amount of time required to stay on a chat window with these people, and it's consistent enough that the management must know about it. It's entirely unacceptable, particularly since they provide no remedy. I am going to tell every single person I know to avoid Mint Mobile.

  Mint Mobile

  Date: 07/05/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with getting the transfer information. One of our representatives will get in contact with you by email.

• Review fromRicardo G

  Date: 07/02/2023

  1 star
  Called two days straight to try and get my account/port out number and was left on hold for over an hour both days. After reading the other comments in here, it seems they purposely keep from giving your account and port out numbers in hopes you'll just keep their service. Cant get my account and port out numbers from this company in order to transfer my old number.

  Mint Mobile

  Date: 07/05/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with getting the account number and pin. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromEdward H

  Date: 07/02/2023

  1 star
  At the end of June I tried to switch to Mint Mobile from T-mobile. So,bear in mind, I have a degree in Computer Science, and the mobile app says it easy and the promise that. So, 1 of the details says to enter your zip code. So,I do so as I own my house and have been here **************************************************************************** had that zip code on it. Very odd. So, I contacted a live person there. After being on hold for 17 minutes., she did some process and rudely hung up on me. Being frustrated with the whole process I canceled the order went back to my old process and now have to wait for my money to be returned. I will not tolerate the rudeness of people in customer service, after all they are to service the customer

  Mint Mobile

  Date: 07/05/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with the activation. One of our representatives will get in contact with you by email. Best regards,Mint Mobile

• Review fromGiulio G

  Date: 07/01/2023

  1 star
  Ive been trying to contact someone at Mint for 2 weeks now without success. Its impossible to get a hold of someone. I just need my account number and Pin and they are not able to provide it. Im starting to think that they do this on purpose

  Mint Mobile

  Date: 07/05/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with getting your account number and pin. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromShaojun H

  Date: 06/29/2023

  1 star
  I tried to request the refund from canceling the unlimited 12 months plan from the Mint mobile. Due the mistake of their agent, I only got a part of my refund ($181.94). Also, because of the mistake of the agent, the other part of the refund ($141.14+$60 credit) was unable to approve due to the timeframe issue when I asked for the remaining refund. The reason for missing the timeframe is that I was told that the refund process usually took 7-8 days, so I just waited for 7 days to make sure it is processed. When I found the refund amount is incorrect, and unfortunately, it was too late as they argued that the request was out of timeframe. I was told that they don't give the refund for the credit, which is the policy they said. Okay, I accept this explanation, but they need to give me the payment that I made ($141.14). I spent several hours to contact the agents online for several times, but I was told that they can not do anything for me. So this is totally unfair to a customer: I need to pay for the mistake from the mint company side. ?? So very poor experience with the mint mobile.