Reviews

Review Details

• Review fromN. N

  Date: 07/18/2023

  1 star
  What a frustratingly awful company to work with.To save money, my wife and I signed up with Mint Mobile for our cell phones. Even though we were in an area that showed 5G coverage on their map, we couldn't even get 4G or any other good coverage. Days passed as we spent many hours talking to their support people. Eventually, we moved to another company that actually had coverage.We contacted Mint Mobile to try and get at least some of our three-month pre-pay returned. HAH! We kept getting the same "full refund in seven days" line. Following their support people's instructions it took longer than seven days to finally give up. We never could get our phones to work right on Mint. At home, I could get two bars of connectivity on my ************** Most of the time, my wife couldn't even get one bar on her ************ phone, and never could send/receive texts or data.We tried sending e-mails and tried talking to any one that was real at Mint. Yes, we passed the seven days limit trying to get the phones to work. No, we NEVER had good connectivity. Eventually Mint quit sending their pre-canned e-mails. We never got a good resolution. I was hoping to at least get two of the three months refunded. I couldn't even communicate with a manager or senior person that could think on their own.Recommend any person considering Mint Mobile to really look carefully. You pay up-front for the first three months before you even know if it works. Even if their coverage maps and support people say you have coverage, it may be in error. They are a ****** that I'd NOT recommend to any of my friends or family.

  Mint Mobile

  Date: 07/19/2023

  Dear ********, We apologize for the frustrations and inconvenience you have experienced with our customer service and service connection issues, we sincerely apologize for any problem caused. We'd like to address your concerns directly, so we will contact you privately for further assistance.- ************ support, Mint Mobile

• Review fromJay E

  Date: 07/18/2023

  1 star
  I bought international roaming service and it didn't work from the second I arrived in the country. Once I got back the ** I tried to get a refund and they told me they won't do it because I didn't contact them right when it wasn't working. So Im somehow supposed to contact them to tell them my service isn't working when I don't have service to contact them? I even have a screen recording of me trying to use their app (to contact them no less) and it not working. Complete scam, I'm leaving immediately.

  Mint Mobile

  Date: 07/19/2023

  Dear ***, We apologize for the frustrations and inconveniences you experienced while using the service abroad. We'd like to address your concerns directly, so we will contact you privately for further assistance.- ************ support, Mint Mobile

• Review fromDavid S

  Date: 07/17/2023

  1 star
  Please do not attempt to use international roaming with Mint. If you inquire about the plans they seem straight forward and easy to use by just adding funds when needed. Compared to my colleagues with ATT and ******* who paid $10 per day and had no issues I spent over $50 and my phone was mostly non functional and the data disappeared within hours. I had all apps turned off, not using cellular data in the background, except messaging. My conclusion is that either the roaming data does not work or it is so extremely expensive that you consume $20 of roaming data doing very minor tasks on the phone which, again, renders it useless. Adding data only worked using a laptop in the hotel over wifi and during the day my phone, when the data was gone in a few hours, was useless leaving me quite stranded at times in a foreign country. Even if I wanted to continue to add data no matter the cost that feature did not work. Similar to others I attempted to contact Mint Mobile for help, which I desperately needed, and experienced the same being placed on hold situation for hours with no resolve. I was, in fact, disconnected and had to start over. Once I returned home I attempted to get a refund from Mint for the $50 I had spent based on the fact that I was actually in a difficult situation, the roaming service was useless, and I was unable to get help (I could only devote so many hours on hold in a country whose time difference made it difficult to communicate with **********). I experienced the same long periods on hold, being transferred and finally being told I will not ever get a refund because I used the data. I reminded the agent that data use is not a real commodity and it was more about customer relationship and poor service. That did not matter to that person. I can only file this complaint and hope others see that they can not rely on Mint Mobile International roaming. ATT and ******* phones had zero issues and $10/day seems reasonable.

  Mint Mobile

  Date: 07/18/2023

  Dear *****, we apologize for the frustrations and inconveniences you've experienced with (paraphrase the issue), we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromCYNTHIA M

  Date: 07/16/2023

  1 star
  No stars. Took my money, didn't get my phone activated and taking their sweet time refunding my money. Terrible customer service. No one speaks English in a dialect I can understand. Am looking for a class action lawsuit against them. Mint, don't bother leaving a comment here. YOU DON'T CARE!!!!!

  Mint Mobile

  Date: 07/21/2023

  Dear *******, we apologize for the frustrations and inconveniences you've experienced with (paraphrase the issue), we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromRob H

  Date: 07/14/2023

  2 stars
  Mint ******* what happened to this company...it's taken a downward dive. I had been a customer for nearly 2 yrs * for the price, everything was great. However, in recent months I had noticed problems connecting for ************* to the web. I attempted several times, by phone & online, to ask a customer rep about the issues. Each time I was placed on hold for a ridiculous amount time * gave up trying to ask.If you go onto the Mint Mobile site you will see the company rating of 4+ stars of ****fake news! As on the BBB website, I agree that the company is falling from grace * rated less than 2 stars here. Mint started as a value with low prices & respectable connections * not anymore! What's been going on lately because all I see now is crash & burn *It's too bad. Now rather than brag about Mint, I am tell others there are other companies with comparable prices & much better service. Goodluck people!

  Mint Mobile

  Date: 07/15/2023

  Dear ***, we apologize for the recent issues you have encountered and the decline in your satisfaction with our service. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. Thank you for bringing this to our attention. - Social Media Support, Mint Mobile

• Review fromDelphine B

  Date: 07/14/2023

  1 star
  I've been scammed $55 for a three month plan that Mint never managed to activate. I spent hours on the phone with a less than qualified tech support agents and was told, in writing and by phone, I would get a refund to this day never got. I paid by Paypal at the time, filled a complaint with them. Paypal sided with Mint although I had emails saying I would get a refund. Needless to say I stopped using Paypal as well since. Note to ************************* : You're a partner and are endorsing//you have shares and endorse a company who have scammed people of likely hundred of thousands of dollars. Be proud.

  Mint Mobile

  Date: 07/16/2023

  Dear ********, we apologize for the frustrations and inconveniences you've experienced with the service, and refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromRobby K

  Date: 07/14/2023

  1 star
  If there was a negative star, Id give you 100 stars. Whenever I had issues, customer service gave me different guidance, then finally after more than 10 calls on my part, they sent me a replacement sim. I bought a new phone and wanted to simply transfer number to new phone. They didnt tell me they switched the number. I said I didnt want that switched. Then after sim download failed, I called again. Several calls and different information later, they tried to get me to pay for a new sim activation, then after my complaining angrily they sent me another one. They switched my number again. The dude said hed call, and didnt actually call. Then several more calls, Im fed up at this point. I call to have my number released because Im raging angry with how they treated me. I find out that the two times I thought they helped me, they switched my number without telling me. After I told them I want to keep my number. I had to start a request to get number back from them and finally got codes I needed that night. Terrible company, terrible service, terrible customer service. Never going back and I recommend strongly against falling for their advertising. Dont go mint mobile.

  Mint Mobile

  Date: 07/15/2023

  Dear *****, we apologize for the frustrations and inconveniences you've experienced with our customer service and the issues of your number transfer, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint Mobile

• Review fromCarla W

  Date: 07/14/2023

  1 star
  I bought a 1 yr plan but had to travel suddenly. Mint promised a refund that never materialized. I had to make numerous calls for a promised credit. I tried to use the credit 2 years later and got the run around. I asked to purchase a 3 month plan with an additional 3 months free in December 2022 for $45. The representative put me on a trial sim while they work in the back end to charge me from the owed credit. Instead of the $45 plan they charged me $120 for a 6- months I never authorized. The $120 plan was no different from the $45 plan I requested. In essence, Mint Mobile googled up the credit on my account without my authorization and have refused to redress the situation. This is a dishonorable business practice.

  Mint Mobile

  Date: 07/15/2023

  Dear *****, we apologize for the inconvenience and frustration you've experienced with the refund and the unauthorized charges. Our team is here to assist you, and we will reach out to you privately to address your concerns. Thank you for bringing this to our attention. - Social Media Support, Mint Mobile

• Review fromIvica O

  Date: 07/11/2023

  1 star
  No customer service whatsoever. Have to wait in chat to get access to my account number and pin, and never get an answer.

  Mint Mobile

  Date: 07/14/2023

  We apologize for the difficulties you've encountered in accessing your account number and PIN. Our team is here to assist you, and we will reach out to you privately to address your concerns. Thank you for bringing this to our attention. - Social Media Support, Mint Mobile

• Review fromMichelle R

  Date: 07/11/2023

  1 star
  We had the account 12 days, the phone worked for maybe 2 of those days. They randomly shut the account down twice making me call in to try and get it fixed, all while our daughter was away in another city without a way to contact us. The second time we called to figure out what was going on they gave us the complete runaround. Between myself and my husband calling/texting for several hours and being shuffled back and forth we finally landed with a manager (only by demanding it and not letting the agent put us on hold until the manager came on, as THEY WILL LEAVE YOU ON HOLD FOREVER).The manager finally said that he initiated a full refund and that we would receive an email confirmation within ***** hours. Four days later we called back, got the complete runaround AGAIN, and was told that the agent on the line couldn't see any notes or anything that something was initiated. MINT MOBILE IS ****, FULL OF LYING AGENTS WHO JUST WANT TO GET RID OF YOU, AND DOES NOT CARE ABOUT ITS CUSTOMERS.I have been on hold to speak to a manager AGAIN about the refund he promised he initiated for 120+ minutes and counting.

  Mint Mobile

  Date: 07/14/2023

  Dear ********, we apologize for the frustrating experience you've had with your account and the lack of resolution. Our team is here to assist you, and we will reach out to you privately to address your concerns. Thank you for bringing this to our attention. - Social Media Support, Mint Mobile