Reviews

Review Details

• Review fromBrad H

  Date: 07/24/2023

  5 stars
  The worst service I have ever encountered. Took me 2 hours to switch my phone over to them. Took over 2 days to try to get my new phone working. And another half day just to get a PIN to leave the platform and go back to my old provider. This included a 45 minute wait on Skype only for them to tell me that they couldn't give me a PIN because they had to text it to my number which was not working because they didn't send me an eSIM. I mean this was worse than an airline. ****

  Mint Mobile

  Date: 07/25/2023

  Dear ****, we apologize for the frustrations and inconveniences you've experienced with (paraphrase the issue), we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromBarbara S

  Date: 07/24/2023

  1 star
  I've had Mint Mobile for 7 months now. About a couple months ago, my texts to certain people were not being delivered, and now, this past month, my group texts are all failing to deliver. And still this month, my texts to certain people are not delivered but to other people they are, which I don't understand because some of the people whose texts are not being delivered are Mint Mobile customers too! Why are the texts not being delivered?!... I've called Mint Mobile customer service a couple times and they said that it has something to do with the towers which doesn't sound logical because I looked at the Mint Mobile coverage map and it says I have 5G coverage in my area... Also I tried their International plan last month while in ******...Worthless! I was able to use 1 app 1 time when not on Wi-Fi. The rest of the time, I had to be on Wi-Fi for the apps to work and Mint customer service had told me I could use my apps like ****** Maps when traveling using data instead of wi-fi...The apps did not work on the Mint Mobile international plan. Don't waste your money buying the international plan. (I never had a problem using *******'s international plan. I shouldn't have switched carriers...) I would switch carriers right now but I prepaid for a year with Mint and they don't give refunds for the months you haven't used. I asked for a refund on the International plan because it only worked once but because it worked once, they wouldn't give me a refund. They only gave me partial credit to buy more data if I need to. Also, my calls take a long time to connect. Very irritating. My final word about Mint Mobile is don't use them! Not worth it! If you want to save a few bucks, do it some other way...

  Mint Mobile

  Date: 07/25/2023

  Dear ******* , we apologize for the frustrations and inconveniences you've experienced with (paraphrase the issue), we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromDANIELLE S

  Date: 07/24/2023

  1 star
  0 stars is what I would give Mint mobile! The worst cell service I ever had. Call constantly drops or doesnt connect at all! The customer service is horrible! Wouldnt recommend at all!

  Mint Mobile

  Date: 07/25/2023

  Dear ********, we apologize for the frustrations and inconveniences you've experienced with our customer service, we sincerely apologize for any issue caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint Mobile

• Review fromDavid L

  Date: 07/22/2023

  1 star
  I do not have service in my area, even though I am supposed to have good coverage here. I have contacted customer service numerous times, but they have repeatedly hung up on me after waiting on hold for hours. I cannot receive support, and I have wasted a lot of time trying to get the service to work.

  Mint Mobile

  Date: 07/24/2023

  Dear ***** , we apologize for the frustrations and inconveniences you've experienced with (paraphrase the issue), we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromSarah G

  Date: 07/22/2023

  1 star
  Horrible company. First year was fine. I had no service in rural areas, which was expected, but it worked fine at home and in the city. Compared well with Republic which I was was with for several years previously. Then I renewed on July 5 and it has been non-existent data, non-existent customer service for almost 3 weeks now. Spent over 2.5 hours online the one time I managed to connect to someone. Basically scammed out of $200 and have been wasting my time trying to get the data, any data, that I paid for. I also can't get customer service for my account and PIN so I can port away from this $*&!ing company. Imagine that. I even created a Reddit account to try contacting them that way...and guess what, that doesn't work either. Stay far away from Mint if you value your time, money, and a phone that actually works.

  Mint Mobile

  Date: 07/24/2023

  Dear *****, we apologize for the frustrations and inconveniences you've experienced with the data, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromMadison L

  Date: 07/20/2023

  2 stars
  They were super easy to work with and switch over to. The cell service on the other hand was NEVER good, or I had no cell service at all. I am in *******, so this could be why, probably not many towers. The map said this area has great service, but it was not accurate. Might be better other places, but 15$ a month for no cell service is not worth it sadly. Very nice and helpful customer service though, which is always a BIG plus. Sorry *************************, I gave 'er a shot ?????

  Mint Mobile

  Date: 07/21/2023

  Dear *******, We apologize for the frustrations and inconveniences you have experienced with our coverage map and signal connection, we sincerely apologize for any issues caused. We would like to address your concerns directly, so we will contact you privately for further assistance.- ************ support, Mint Mobile

• Review fromKristine T

  Date: 07/20/2023

  1 star
  Signed up but will not continue. They put me through h*** when they screwed up my account. I can't re-live all the details( too painful) but their customer service is atrocious. Worst ever.

  Mint Mobile

  Date: 07/21/2023

  Dear ********, We apologize for the frustrations and inconvenience you have experienced with our service and your account issues, we sincerely apologize for any trouble caused. We would like to address your concerns directly, so we will contact you privately for further assistance.- ************ support, Mint Mobile

• Review fromFreddy D

  Date: 07/20/2023

  1 star
  I got a 1-year service with mint mobile on a Wednesday night, my phone was transferred successfully the same day.The next day I called the service department because I had no data just 3G! not good enough for anything! after about a week of troubleshooting.with no success I decide to cancel my service. Their tech then said I could cancel, and I would be able to port my number out. After 6 days my number would get deactivated and in order to port my number, I would have to call them again so they (mint) could help with the porting out. That was on a Saturday, Monday Mint deactivated my number, Tuesday I got a new service with visible but visible couldn't port my phone.out because it was no longer active. Mint was telling me the phone was "suspended" but it could still be ported out? After visible trying many times without success, while mint was assuring me everything was "ok" on their side. I decide to get the lowest plan from mint to get my number out of suspension,and transfer it. After a successful transfer before 7 days, I called mint again to cancel their service. The tech then said he the added a new cancel request,and to wait **** days to get my money back. After 2 1/2 weeks I called them back for a status on my cancel request. This was Mints answer:"******** SUPCHAT NOTE: This customer was transferred since having an issue with a refund under his account we can see there is a refund under his first payment, and we cannot. see any request or ticket number under the second payment he made on June 26th the same day he requests the transfer info; the previous agent already advise him there. are any records of this request I truly apologize you are in this situation, but we cannot refund this payment that was made on his side, customer advice to report us to ********************, customer understood. No more action was taken."So, to recap Mint gave me phone service, lots of time wasted time, and headaches, and I still had to pay 3 months for my troubles.

  Mint Mobile

  Date: 07/21/2023

  Dear ******, we apologize for the frustrations and inconveniences you've experienced with our customer service and the issues of your refund request, we sincerely apologize for any issue caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint Mobile

• Review fromZach O

  Date: 07/19/2023

  1 star
  I had Mint Mobile for a little over seven days I called five days into it and the young lady said I could get a refund we got disconnected. I could not get a hold of them again until probably the eighth day at which time the gentleman said yes you can get a refund. He cancelled my service and said I would get a refund just like the lady said I get an email two days later saying you're out of refund policy they have the worst service the worst customer service. I was supposed to get three months for $45 at $15 apiece for unlimited data. They gave me 5 GB of data. They lied to me and then will not give me my refund lied to me about that too and their coverage is terrible. I also want is my money back my $45 and I do not know how to get a hold of them anything I do not trust them I don't think anybody should trust them. Do not trust Mint Mobile!!!

  Mint Mobile

  Date: 07/21/2023

  Dear ****, we apologize for the frustrations and inconveniences you've experienced with our customer service and the issues of your refund, we sincerely apologize for any issue caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint Mobile

• Review fromRenee D

  Date: 07/18/2023

  1 star
  I am no longer able to make calls from my home. I switched to Mint Mobile last November, the service was fine. WHAT HAPPENED??? Recently, I've had the worst cell service. I like to save money like the next person; however, it's not worth it, if you can't use your phone. I'm will not renew in August. I'll go back to Straight Talk.

  Mint Mobile

  Date: 07/20/2023

  Dear *********, We sincerely apologize for any inconvenience you have experienced with your service.We'd like to address your concerns directly, so we will contact you privately for further assistance.