Reviews

Review Details

• Review fromSpencer A

  Date: 08/31/2023

  1 star
  Terrible customer service. Ridiculous process for handling refunds where they had to cancel my phone service in order to process the refund. I'm going on 6+ hours trying to get them to reestablish service. Not worth it to switch to use ************* Not even close.

  Mint Mobile

  Date: 09/01/2023

  Dear *******, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromAnissa M

  Date: 08/29/2023

  1 star
  This is a long story. So I will skip to the important part. Mint lied about refunding me, and even started a refund but never sent an email to me about it to confirm. So I contacted my bank and paypal to dispute the charge and they told me the refund was being initiated. Fast forward to now, seven days later. No refund. I contact my bank and they said the refund was not initiated and ****** said the same thing. They literally started a refund and then stopped it @mint. I dont have access to the phone, i can not use the service and idek what the number is just what email i used. All companies **** but literally what are they pulling with this. I needed that money for bills, not a lost phone.

  Mint Mobile

  Date: 08/29/2023

  Dear ******, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromJoy K

  Date: 08/29/2023

  5 stars
  First of all i would like to thanks mint mobile for affordable and realable service. I'm really happy of mint because it's affordable and not bad service. I can save 20$ that i could used for my family abroad. Even though it's nice to have unlimited plan but my budget is tight i have college students sister i help and nephew who lost parents going to school and senior citizens parents that weak. :( So mint really help me to save some money and still get service. Even when i travel home to *********** they still had signal that i can load for affordable too. Mint is my first service plan i ever had since I'm here in ***. Thanks mint and more business to come. I try to reefer more people but just no luck . But all is well. When i can afford we Xtra 10$ I'll upgrade my plan to unlimited. :)

• Review fromJason S

  Date: 08/27/2023

  1 star
  I ordered the 3 month unlimited plan with esim activation from mint mobile and was very happy with my service until I had to factory reset my phone a week after I got service with them. It erased the esim and all data. So I contacted them and told them the situation and they said no problem, it would be resolved within 24 hrs and I would receive a new esim QR code by email. Well, over 24 hrs later and multiple calls later, one of which I was hung up on even though I was polite and patient through out, I finally called and asked for a refund. I had only had their service a week and they had charged me for 3 months. The representative said he couldn't issue a refund without me providing him with 5 outgoing calls from the phone number they gave me because it was the only way he could verify it was me! I calmly explained that it was a new service that I used for business calls and I probably hadn't even made 5 calls on that phone in the week I had service. And since I had done a factory reset I didn't have access to my call logs anyway. He informed me that since I couldn't give him five personal numbers he would not issue a refund even though I had only had service for 1 week and had been charged for 3 months. And there was no explanation as to why they couldn't just re email me my esim! They basically stole 53.70$ of my hard earned money. Or possibly ***** if they were to prorate the weeks use I got from them. Calls were made to them starting on Aug 26th thru evening of the 27th. My ticket reference number was TECOPSJSD-******. THEY ARE UNPROFESSIONAL, ILL MANNERED FRAUDULENT THIEVES! I AM GOING TO START A SOCIAL MEDIA CAMPAIGN AGAINST THEM TELLING THE PUBLIC EXACTLY WHAT HAPPENED AND HOW I WAS TREATED. unless, of course, they are willing to issue an apology and suitable recompense for my lost time and trouble and the rudeness of the employee that hung up on me.

  Mint Mobile

  Date: 08/29/2023

  Dear ***** , we apologize for the frustrations and inconveniences you've experienced with the refund, and the eSIM, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromPaula C

  Date: 08/24/2023

  1 star
  AVOID MINT LIKE THE PLAGUE! 2 years ago I purchased a phone and a years service from Mint. No issue porting my number in from ***** Purchased another phone and years service from them last week. $352. Prior to purchase I was assured that my number would transfer over to the new phone. WRONG! It came with a new number. I called CS to have them put my old number on the phone. It cant be transferred in house! WHAT?! I went to *** Mobile to see if they could resolve my issue. They were told the same thing. New phone =new number. I purchased a phone and plan from them for $450 since I had been without a phone for a few days. I have been trying to return the phone for full credit plus full credit on my plan. I have been sent 2 emails with links but when opened it says page not found. I have spent 2 hours per day on the phone with CS for 5 days straight plus 2 hours at T Mobile (who owns Mint) My issue is still not resolved! Im told something different by each representative I have spoken with. I called the Florida corporate number today but reached CS in *************** instead. My next step will be to contact MC to challenge the charge. Mint has no intention of taking the phone back and cancelling my service! After a total of about 12 hours trying to resolve the issue..Im done! And, Mint, dont send me your automated reply about how sorry you are about this. Action, which is nonexistent, speaks louder than words!

  Mint Mobile

  Date: 08/25/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromWilliam C

  Date: 08/23/2023

  1 star
  I purchased the 3 Month, 15GB Plan-Sim Kit. Order No. MT3360087 for a total of $52.35.I had zero bars of service in my area. The signal strength was **** db.I called Mint Mobile support. Mint Mobile verified I had no service. They said I would get a full refund in 7 to 10 days like the website said. I called 3 times, and never got my refund.I had to call my credit card company to get a refund.

  Mint Mobile

  Date: 08/25/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromLaDonna A

  Date: 08/21/2023

  1 star
  Mint Mobile is a scam. They advertise for new customers a 15 a month plan and never tell it is just for 3 months after the 3 months you have to pay ***** a month. SCAM they need to be shut down, If enough people report them they will be.

  Mint Mobile

  Date: 08/22/2023

  Dear ******* , we apologize for the frustrations and inconveniences you've experienced with price of the plan, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromSeonghae K

  Date: 08/19/2023

  1 star
  Mint Mobile never take call. Also the robot and representative agency does not work effiently. I have been wating one hour and a half to be connected to the real person and have been waiting for the response for FOREVER. NEVER EVER GOING TO MAKE ANOTHER PURCHASE HERE. WORSET SERVICE EVER.

  Mint Mobile

  Date: 08/20/2023

  Dear ******** , we apologize for the frustrations and inconveniences you've experienced with this kind of issue, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromDina L

  Date: 08/19/2023

  2 stars
  We have had Mint Mobile service for about a year and have been happy with their service.Recently, we ordered a replacement phone for one that was damaged. When the phone arrived, we tried to simply transfer the chip to the new phone, but that didn't work, so we ordered a new chip and tried to set up the phone. We spent hours on the phone with customer service over the next few weeks, when we had the time and patience to do so. We were repeatedly told to reset settings, check for software updates, etc. We were told several times that the issue had been "escalated" to a higher service level, but never heard back from them, although they claimed to call two different phone numbers, but it never connected through.Finally, last night I spent hours on the phone with them, having them make excuses and saying they would "escalate" the complaint. Our call was "dropped" a couple of times. Finally, I had the idea that the problem could be with the phone itself, not with the programming, chip, etc. We took out the chip and put it in the old phone. It worked fine. I called ********* and they said the phone, which had be sold as new, had actually been initially activated in March of 2021, so it was out of warranty and they could not help. We called Mint back and told them that they had defrauded us by selling a refurbished phone as new and, therefore, had committed fraud, and needed to send us a new phone. They told us that they didn't take returns after 7 days. I repeated that they had defrauded us. Finally, they told us, that they would send us a new phone after we sent this one back. I countered that they would send the new phone before we sent back the refurbished one. The problem is that, having wasted so much time, we may not get the phone before we have to go out of town. They wasted weeks of our time trying to fix the phone that was unusable.

  Mint Mobile

  Date: 08/20/2023

  Dear ****, we apologize for the frustrations and inconveniences you've experienced with the phone that you bought with us, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromElina G

  Date: 08/19/2023

  1 star
  Mint coverage is fine, just like TMobile. The customer service is beyond ridiculous. I had to place an order twice because they didnt ask for my shipping address and sent it to my billing address which I wasnt there to receive it. I called mint mobile the very next day and they said they would cancel the first order. The point is ** still waiting for a refund for the first order. I have evidence of an email from Mint mobile saying I will receive a refund in exact amount. I had to request a dispute with my credit card company. The refund department handled this issue very poorly. Nobody looked into this issue further to why its taking so long because the 7 to 10 days as many times promised has been over a month now. Its been very frustrating, no rep from Mint had a resolution about this. Im still waiting on my refund.

  Mint Mobile

  Date: 08/20/2023

  Dear ***** , we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile