Business Profile
Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.14/5 stars
Average of 742 Customer Reviews
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Review fromAndy S
Date: 11/06/2023
1 starI will try to make this as short and straight to the point as I can. I paid $45 for a *** and a three month plan with Mint Mobile. I received the *** in the mail less than a week later. I followed Mint Mobile's activation process and inserted the ***. No mobile network detected.I called Mint. They had me power off my phone, re-seat the ***, and power the phone on. Didn't work. No mobile network detected.I called Mint again. They told me I had to power cycle my phone and it would connect to the towers after that.It didn't work. No mobile network detected.Then I proceeded to sift through all the advice I could find on the internet, including Mint Mobile's 'how to' section for androids.It didn't work.After two days of there still being no network, I called Mint. It was very hard to understand the man. He had very broken English. He told me to power off my phone, pull the ***, put the *** back in, and turn the phone on.It didn't work. No mobile network detected.The next day I called Mint again. The lady said the towers were restricted and she had to lift the restrictions. She said it was a guarantee that if I power down my phone for 15 minutes, it would connect to the network now that the restrictions were lifted.It didn't work. No mobile network detected.After 25 minutes, I called Mint for the 5th and last time. The guy was very polite and actually took time to "help" me. After some time, he told me that the reason my phone wouldn't work is because it is locked. I was not happy having just bought this phone and the seller listing it as being factory unlocked. I double checked with a couple different carriers and they told me the phone was unlocked. So, I drove into town and dealt with it in person. They not only figured out within minutes that my phone wasn't locked, they had me connected to their network in less than 10 minutes.Mint Mobile blatantly lied to me. I want that $45 refunded immediately. Disgusting customer service! It's a scam!Mint Mobile
Date: 11/07/2023
Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
Best regards,
Mint MobileReview fromRuth F
Date: 11/06/2023
1 starMint Mobile works under the umbrella of Ultra Mobile. I should have known/checked their reviews before I made any commitments with Mint Mobile. As a new customer, I paid for 3 months of service so my account was supposed to be renewed on January 10, ****. Yesterday, I received a text message telling me my account was suspended due to suspicious or unreasonable activity, whatever that means with a number to call (888)777-04... I called Mint Mobile after many tries and they gave me another number (855)826.9... where there is no one. According to their recording, they should be open from 6 AM PST but I tried today many times after 9 AM EST, and it still says that they are closed. It's Almost 11:30 AM EST and they are closed when I call if not for the fact that I have access to another phone I would have been without a phone. When I called they said that they didn't have my number and transferred me to Mint Mobile. I called Mint again and asked them for a refund which they said they could not give me. When I go to my account it says that I have to refill because my plan has expired even though the site has the expiration date as 1/10/24. And why do I have to contact a different carrier when my business was with Mint Mobile? I found out they have had these breaches and fraud problems for years and if I had known, I would have never opened an account with ******************. I will not give up. I don't give up easily 'till everything is fairly fixed and I will use any legal avenue to have satisfaction. These people should not be in business. As a disabled person, this would have been detrimental to me if I had an emergency and no phone to use. It's outrageous that you call them and they have no power whatsoever to fix the problems. Right now, the customer service representative from ****************** told me to wait another hour to call the fraud department. Why?? Aren't they supposed to be open by now? I call Mint but my phone says Ultra Mobile! Worst company for problems.Mint Mobile
Date: 11/07/2023
Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
Best regards,
Mint MobileReview fromRon T
Date: 11/03/2023
1 starThey stole $200 from me by double billing me for a one-year plan. When I brought this to their attention, they admitted that it was their error and stated they would reimburse me. They then sent me an email stated they needed 45 more days to investigate. After 45 days and still no refund I was able, finally, to speak with a rep I was advised that too much time had passed, and they would not refund the money they stole from me but would apply it to next year's renewal. Not likely. Pretty good scam to steal $200,Mint Mobile
Date: 11/04/2023
Dear **********,
We sincerely apologize for the billing error and the inconvenience you've faced with your one-year plan. We take your concerns seriously and want to address this issue promptly.
We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.
- ************ Support, Mint MobileReview fromGary S
Date: 11/03/2023
1 starPaid for a year of service and somehow my service was messed up. No outgoing text messages are reaching anyone. After being cut off when on the phone with the call center in the ****************** 8 times, I got a text from the company saying that my service is being hindered by "Network Spam Message Blocking" and they will not be able to correct it for several weeks. They say they have not option but to wait. When I told them I paid for service and I am not getting the service and wanted a refund they said that since I paid for the year and have only 7 days to request a refund, they will not pro-rate a refund. This company is not fulfilling a consideration in taking money for a service, and then not providing that service. I'm going to file an affidavit in small claims court in Michigan.Mint Mobile
Date: 11/07/2023
Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
Best regards,
Mint MobileReview fromMelissa C
Date: 11/02/2023
1 starI whole heartedly agree with every word from ********** It was for me a combination of complete lying, manipulation, and incompetence. They slapped a lock on a phone I own when I transferred, gave me a temporary number, but I couldnt transfer my old number of over 17 years to replace the temporary because they put an unlawful lock on my phone. It says it right on my phone. I was paid up for the current agreement time, no reason to do that. The reason I desperately needed the lock off is because my old phone and SIM was lost, so I needed to do a verification process with my old provider by inserting a new SIM, etc. All this was to generate a transfer PIN. I wasted hours and was hung up on. I never sweared, kept my temper, was crying, this is a home business line! I asked for a supervisor and they seemed to collude in giving me misinformation. They even said I needed to call Apple to unlock my phone! It was a phone previously used for over five years on their network! Disgusting and telling EVERYONEMint Mobile
Date: 11/04/2023
Dear Melissa Clark,
We apologize for the frustrating experience you've encountered with the lock on your phone and the difficulties you faced during the number transfer process.
We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.
- Social Media Support, Mint MobileReview fromRaymond S
Date: 11/02/2023
1 starI live in ********** was just in ****** for 10 days, mint mobile was the number one largest frustration from my trip! I couldn't call or text anyone the whole time I was there except for the mint technical support (for some reason that worked). I spent hours texting them (8 separate technicians) doing everything they said to do, could not get it to work. The last guy tried to tell me my phone is locked! It's not! As soon as the plane landed in the states the phone worked fine again. If you are planning to travel outside of the states, DO NOT COUNT ON MINT MOBILE!Mint Mobile
Date: 11/03/2023
Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you were facing this issue. One of our representatives will get in contact with you by email.
Best regards,
Mint MobileReview fromAnna Y
Date: 11/01/2023
1 starIt has not been a good experience with this company. Although they advertise low monthly rates, there are always added fees beside the taxes, etc. such as a recovery fees. The explanation is they have to cover their administrative fees. That does not make sense why we have to pay their administrative costs. Very unhappyMint Mobile
Date: 11/02/2023
Dear ****, we apologize for the frustrations and inconveniences you've experienced with the price of the plan, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromGeorge F
Date: 11/01/2023
1 starMint mobile customer service department is full of scammers. I ordered a phone, and plan, so I thought, and became suspicious when I was double billed.When I called mint mobile, they claimed to have no record of my transactions even though I presented an order# that they gave me.Luckily , I was able to file a case , with my bank, against mint mobile.This company is full of scammers.Mint Mobile
Date: 11/02/2023
Dear ******, we apologize for the frustrations and inconveniences you've experienced with your double charge, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromSam N
Date: 10/29/2023
1 starOhh mint mobile, you robbed me. You quick took my money but I have nothing to show. Your customer service is schooled in deceit. I implore any would be customers to go anywhere but here. They are pushy to get you to buy their services but lack the resources to handle common issues that would arise like lets say a refund because your employees whom are poorly trained cannot handle simple issues and they in customer service lol what a joke. I want my money back. I will call every day until we are refunded. Im sure there is one person who possesses some kind of knowledge about this.Mint Mobile
Date: 10/31/2023
Dear ***************, We deeply regret the frustration and dissatisfaction you've experienced, and we understand your concerns. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.
- ************ Support, Mint MobileReview fromMichael B
Date: 10/25/2023
1 starI have been with Mint Mobile for more then 6 years. I was happy with the service and even brought over some friends and family to Mint. **************** was satisfactory as was the service and signal strength in my region (*******************). Over the last few years however that all changed and my service progressively got worse and worse. For the last year and a half my cell service is all but unusable. I contacted customer service dozens of times when I actually could because mostly my signal would go to no bars and zero bars. After waiting for at least 45mins to an hour minimum I would have them on the line only to get told that I have the wrong settings or I did not install my Sim correctly or to try and change this setting etc. I tried all their "fixes" and went so far as to get a new Sim card. Nothing changed and I was left with a situation where I was paying for something and getting nothing in return but a headache and frustration. They even gave me a $25 credit in my account to use for extra data or whatever. What good does that do when the service is non existent and un usable? I want some of my money back on my credit card. I am canceling them a month early and just taking the hit because I need to be able to use my phone and with Mint as a provider that just doesn't happen. Final thoughts are Mint was good at first but worthless for the last 2 years.Mint Mobile
Date: 10/29/2023
Dear *******, we apologize for the frustrations and inconveniences you've experienced with the services, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile
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