Reviews

Review Details

• Review fromRichard

  Date: 11/18/2023

  1 star
  It's been 2weeks since I bought a new phone from Mint, it still doesn't work. I call every single day to get the runaround, if you can understand the person you get. They keep asking the same questions over and over, they don't listen !!!! They will not contact you to a Supervisor or Technical support, just keep going on with the script and question program they are given. The worst customer service I have ever experienced !!!!!

  Mint Mobile

  Date: 11/19/2023

  Dear *******, 
  We sincerely apologize for the ongoing issues you've faced with your new phone, and we understand the frustration this has caused. To address your specific case, we will be reaching out to you privately for additional details. Thank you for your patience and understanding.
  Best regards,Customer Support, ******************

• Review fromMatthew R

  Date: 11/17/2023

  1 star
  My phone worked for 1 day and then broke. The tech support was unable to fix my problem and unwilling to transfer me to a supervisor.I paid for 3 months of Mint Mobile service for our 2 phones. My phone and my wife's phone.They sent me a physical sim for my phone which was easy to install and worked perfectly.For my wife's Iphone, we had to use the **Sim. They left the ACT code out of the **Sim email so I had to call them to get it.They agreed to send me a ** code that they said would work, although they said they needed my credit card first, which was strange since I had already paid them.As soon as I used the ** code, my phone with the physical sim stopped working. They gave me the wrong ** code. When I called tech support, they gave me a long of wrong information. They contradicted themselves several times and tried to get me to call my old carrier. Throughout this time, I kept asking for a supervisor so I could explain the problem. Finally, they started to understand the problem and agreed I did not need to call my old carrier, this was a Mint Mobile problem. They now said they had to delete both numbers (so we would have no phones) and wait for physical sim cards to arrive. I again asked to speak to a supervisor, so they put me on hold forever and never answered. I know it sounds like I called some scam center, but that's not the case because they knew my Mint Mobile account information before I even gave it to them. Including the credit card information, which I only entered in the Mint Mobile app.

  Mint Mobile

  Date: 11/19/2023

  Dear *******, 

  
  We sincerely apologize for the inconvenience you've faced with your order, activation and customer service, and we understand the frustration this has caused. To address your specific case, we will be reaching out to you privately for additional details. Thank you for your patience and understanding.

  
  Best regards,Social Media Support, Mint Mobile

• Review fromchristopher c.

  Date: 11/17/2023

  1 star
  Disappointing Customer Experience with ****************** Rating: 1/5 stars I recently had a frustrating experience with Mint Mobile that has left me dissatisfied with their customer service and refund policies. As a customer who pre-pays for three months at a time, I expected a reasonable level of flexibility, especially when it came to canceling one line due to a move.My dissatisfaction began when I called Mint Mobile to cancel one line because I was moving and had found a tempting offer from Spectrum, which included one year of free cell service with the purchase of internet. I requested a refund for the unused portion of the prepaid three-month plan, as I still had 75 days left on it.To my disappointment, Mint Mobile flat-out refused to provide any refund, despite my belief that a prorated refund for the remaining time would be a fair and simple solution. I explained my situation, expressing my willingness to continue business with them on at least one line if they could accommodate this straightforward request. However, their inflexible and seemingly nonsensical refund policy led me to cancel both lines.The lack of understanding and unwillingness to work with customers on reasonable requests is a major drawback for Mint Mobile. A more customer-centric approach, such as providing prorated refunds for unused services, could have retained my business and left me with a more positive impression of the company.In conclusion, while Mint Mobile may offer competitive pricing and plans, their rigid refund policy and lack of flexibility in accommodating customer needs make it challenging to recommend them. It's disappointing when a company's policies hinder its potential for customer satisfaction and retention.

  Mint Mobile

  Date: 11/17/2023

  Dear ***********, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromHee Seung L

  Date: 11/17/2023

  1 star
  Porting OUT from Mint Mobile is a NIGHTMARE. Agents from Mint Mobile *************** insist that they DO NOT have any access to pending port-in requests from other carriers. **** is trying to port in my current number and **** never receives any response from MINT. This is ongoing for 8+ days now... MINT port **** just simply repeats to us the acct number and transfer PIN, and insists there is nothing more they can do to help resolve this issue (my number being stuck in their system, and not being confirmed for port-out back to my carrier). Even after 4-way conference calls w/ ATT, MINT, T-Mobile, and me, MINT is not able to resolve this issue. Utterly frustrating for the customer - being stuck without a fully functional phone number (no incoming calls and no short-code texts) for over a week!! MINT MOBILE has proven to be a nightmare experience on another level. They suspended my active number "by mistake" without notification, and they make it IMPOSSIBLE to transfer my phone number out of MINT system. And ALL their agents tell me they cannot resolve the issue - just transfer and escalate in a vicious circle. And NO RESOLUTION to date.

  Mint Mobile

  Date: 11/22/2023

  Hi *********************,We apologize for the inconvenience you've been facing with the port-out process. I understand your frustration, and we want to assure you that we are actively assisting you through our email communication with case number *******. If you have any immediate concerns or questions, please feel free to reply to our ongoing email thread, and we'll be more than happy to assist.Thank you for your understanding.Best regards,

• Review fromJeremiah F

  Date: 11/17/2023

  1 star
  Mint mobile was a wonderful service prior to Mr. ************************* selling the company to T mobile. Since then the service significantly went down hill. Areas before that I had full service consistently in like my house or at work I barely had service after the sale of the company in the same exact areas! I had already prepaid for the year on a plan for unlimited talk text and data at $15 a month and was locked in. The end of my prepaid period came and I selected the 3 month unlimited talk text and data plan despite have dropped calls and overall bad service it was still unlimited and super cheap. To my surprise I got a text from mint mobile stating that Id used 80% of my data for the month already within the first week of the month! Clearly Id been duped and I wasnt receiving unlimited text talk and data after all. Not only that they wouldnt refund me once Id expressed my concerns so as a result Ive switched to visible by ******* and so far so good! There really should b a class action lawsuit against mint mobile for deception of the highest order. Despicable really. I cant help but wonder if this is all a part of a much larger plan for t mobile to rid themselves of the parasitic prodigy of a phone carrier that mint mobile was on them. Step 1 buy the company. Step 2 completely ***** its untarnished reputation.

  Mint Mobile

  Date: 11/17/2023

  Dear ********, we apologize for the frustrations and inconveniences you've experienced with the services, and refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromMeni D

  Date: 11/16/2023

  1 star
  I live in *******, but got a ********* number. Right there on the phone I disputed it and they refused to change it. I got to a manager, they told me that for my area this is the number that they can give me. I asked for a refund and I was assured that I will get it. I did not! $108 down the drain. Thank God, I paid with PayPal, And PayPal refunded the money immediately. I believe this company, Is a company of crooks. Be careful.

  Mint Mobile

  Date: 11/17/2023

  Dear ****, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromRob M

  Date: 11/16/2023

  1 star
  For MINT MOBILE: I just spent 3 days trying to renew my phone and my daughter's. Both set to auto, but I switched credit cards and wanted to do it early. Mine took 30 seconds My daughter's kept saying error after error.**** says Try another card, I do, it fails. Mint says they will do it. "Ok your all set it went thru" get a text from mint soon as I hang up saying it failed. Mint says call your financial institution. I do. They show the one successful attempt (for my line) and have 0 attempts from mint for anything else. I call back and mint does the same speal. I call the bank again, still nothing from my bank stopping the charge. But mint says it's being flagged as fraud. My bank says if it is its on their end, not ours. I call mint again, I state all of this in the beginning. And two hours later we end at the same condition. They blame my card. I asked for a supervisor 4 times and was never allowed to speak with one. I was given a number to call to resolve the issue. The same generic help line I was just on. But now when I call they pretend they can't hear me and hang up. Iv been a customer for 6 years and my daughter for ***** now I'm leaving. Worst customer service experience I have ever had. And I had **** once.

  Mint Mobile

  Date: 11/17/2023

  Dear ***, we apologize for the frustrations and inconveniences you've experienced with the payment, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromMukti K

  Date: 11/16/2023

  1 star
  I phoned this morning to tell them I do not approve of their new International roaming plan. I was transferred to manager **** who said there is nothing she can do about it. I asked for a phone number or email address to make a complaint and she said she could not give me one. I then tried via chat and was speaking with ******* who disconnected me when I said you cannot just change an agreement midstream. If they would like to change a plan after my FULL PAID year is up they can do so then. Since I was disconnected I tried again and was finally connected to someone named Princess who said she would pass to upper management. I asked her to email me a copy of our dialog and she said she would do within the hour. 3 hours later I tried one more time and was disconnected by ***** when asked to forward my previous dialog with Princess.You cannot just change a portion of an agreement because you feel like it when a person has paid for a full year upfront.

  Mint Mobile

  Date: 11/17/2023

  Dear *****, we apologize for the frustrations and inconveniences you've experienced with the roaming, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromMegann H

  Date: 11/14/2023

  1 star
  Terrible customer service. Was lied to multiple times. Mint Mobile was fine for 14 months until I broke my phone. I spent several hours with Chat trying to figure out what was wrong, with the recommendation to buy a ******* Galaxy S20+. Was told that it was eSIM compatable. Waited 5 DAYS for the new phone . Come to find out it was not eSIM compatable. My old *** did not work in the new phone, and the new SIM card that came with the new phone would not connect to my 12 month prepaid account. Got a replacement SIM card 2 days later; this is after 20+ hours with Mint Mobile chat and agents. The replacement SIM does not work either. They say they will refund $373.43 that I spent on this phone, but not the 10 months remaining on my prepaid service. I've been lied to by this company at least 3 times from the ************* disconnected multiply times when they couldn't help me. I wish I never tried this company. I now am without a phone for 2 weeks, and will have to find another phone and carrier.

  Mint Mobile

  Date: 11/16/2023

  Dear ***********************,We sincerely apologize for the challenges you've faced and the misinformation provided during your recent interactions with Mint Mobile. We understand the frustration this has caused and are committed to addressing your concerns.To address your specific case, we will be reaching out to you privately for additional details. Thank you for your patience and understanding.Best regards,Social Media Support, Mint Mobile

• Review fromCarole T

  Date: 11/14/2023

  1 star
  To my honest opinion, this company is a scam. They are ok with charging a customer even though you are not using their service. This is my experience with them. I used their trial sim card before (I purchased 3 month on sale for $90, unlimited calls and internet). With this plan, I encountered many issues with connection and network, even though they said "unlimited". I realized that in *****, they don't have coverage on some areas and my message were delayed, my phone calls were getting forwarded to voicemail, and the wifi connection was too slow and even non-existent in some areas, there was no coverage. When this plan ended, I misplaced my phone somewhere on a trip and I lost the sim card. I only called mint mobile 1 month after because I needed to recover some information from my lost phone, that i could only access if i renewed the plan, and get the same phone number. I was so hesitant about renewing that plan due to the previous issues that I mentioned earlier. I just went ahead and called them and I prepaid another 3-month plan, thinking that maybe there was something wrong with the first sim card. After the payment of about $82 for their cheapest 3-montu plan, they told me that I have to pay additional money for them to ship the sim card. Because I so much hated the my previous experience with their service, I immediately had a second thought and I asked them right. I realized it would a waste of money anyway to pay for a defective product, it wasn't worth renewing q plan just to get access to information from the sim card honestly. To my opinion the service was useless to me, and it wasn't even worth it. I asked them to cancel within the same hour (I did not have their sim card, so i never used a minute in that plan). To my surprise, Mint mobile representative told me that even though I never used it or never going to use it, they can't refund my money. I escalated the claim, but since then, they have been just ignoring me.

  Mint Mobile

  Date: 11/14/2023

  Dear ******, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile