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Business Profile

Mobile Phone Service

Mint Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

1.14

Average of 742 Customer Reviews

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Review Details

  • Rebekah R

    Date: 08/20/2024

    I had purchased a promo understanding that it was for new customers but it wasn't. It was fornonly new customers that where switching from another company and had to bring a phone number.Spoke to a CSR and was advised of this and was told to email to request a refund. Which I have twice and no reply. Having a little ****** search found a form on their website to fill out. Which I have completed and again no reply. Now I'm going to have to *** CSR again and see if I can get a refund. Which I do not have high hopes for. Regretting ordering a new SD card for a new plan. At the time I thought this would be an easy process. But was I wrong. The return process is horrible.

    Mint Mobile

    Date: 08/21/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with getting a refund. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • SUNIL K

    Date: 08/20/2024

    We paid for 3 months in advance and they suspended my daughter's service all of a sudden within a month for no reason. As per their record we didn't renew. Also remember that their customer service starts 8 am pacific time, so if you are in eastern or central zone, you cannot even contact them.Total waste of money and time.Will not recommend it for school kids as you may not be able to contact them in time of need.Absolutely disappointing!

    Mint Mobile

    Date: 08/21/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Heather M

    Date: 08/18/2024

    Decided to take a risk and buy a phone from this company as it was discounted from 999 to 559. I ALSO added a year long protection plan from ******** and it showed up on my purchase receipt and delivery receipt. Went to activate my protection plan and now they are claiming I didn't purchase one despite clearly being charged for it. They are now refusing to refund my $79 and are now claiming the phone costed more than I paid. Conveniently $79 dollars more. Clearly fraudulent behavior.

    Mint Mobile

    Date: 08/19/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Tami B

    Date: 08/18/2024

    Am not a customer of this company and they got my debit card number and charged $202.86 to their company. Attempting to get reimbursed at this time but so far no success.

    Mint Mobile

    Date: 08/19/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Chris C

    Date: 08/16/2024

    This company is a joke. Do not join Mint Mobile. Price sounds great and service is okay but wait until you have to renew. 3 total hours with them on the phone today. 5 phone calls. 1 supervisor. $350+ dollars spent because one of their agents made a mistake during the first call so waiting on a refund that could take 7-10 business days and still no working phone line for me. It's like talking with a friendly robot who only knows nice verbal commands but can't do anything to actually help you. Their support is awful. I can't say it enough. Stay away Oh and let me guess what their response will be to this message: Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with getting a refund. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

    Mint Mobile

    Date: 08/18/2024

    Dear Chris, We sincerely apologize for the inconvenience you've experienced with the service, To address your concerns and provide a personalized solution, we will have a dedicated representative reach out to you via email. They will assist you in troubleshooting the problem further and ensure that you receive the service you expect as a valued Mint Mobile customer. Please keep an eye on your inbox for an email from us.

  • jane p

    Date: 08/15/2024

    Mint Mobile was great at first, with unlimited service for $35/month. I am consistently having issues with them. I don't even have service right now because they cancelled my service after issuing a refund that I had cancelled that they had "no record of" in their system, then after promising me, and that notes were left on my behalf guaranteeing that I would NOT lose service, Lo and f****** behold, my service is cancelled. Then, I make a payment to "activate" a new plan, and, wait for it, there's yet another issue on THEIR END thats preventing me from getting calls. And of course I am expecting calls, this is more than inconvenient, I am literally in between places right now, I live in a city and NEED my phone. And they said "Sorry, sometimes the activation just gets stuck." HOW THE **** does a DIGITAL SERVICE get stuck? Thanks Mint Mobile for being completely f****** unhelpful and a complete joke!

    Mint Mobile

    Date: 08/16/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issuen. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Brian H

    Date: 08/15/2024

    Signed up for their service about a year ago. I started on the 10GB plan which was fine for about six months. I didn't change anything about my behavior or usage. Then I received a text saying that I am about to run out and I should upgrade to 15 GB a month, I thought strange nothing changed but I will do it. Another six months goes by and guess what? I am out of minutes and I'm starting to get messages about moving up to the 20 GB plan. I have contacted customer service ( if you can understand them) with no help. I'm currently looking for a lawyer to file a class action lawsuit.

    Mint Mobile

    Date: 08/16/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Gasparino R

    Date: 08/13/2024

    I purchased a new smartphone from Mint Mobile and went through the Trade-in process. During this process, all defects in the device were flagged and a price of $165 was offered. After sending it to Allstate, nothing was found to be different and the price was reduced to $70. The trade-in process is biased and misleading. I am very disappointed with the entire process.

    Mint Mobile

    Date: 08/14/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Mark D

    Date: 08/12/2024

    After two months of service, I decided not to go with Mint because of pricing, but that's not the issue, I put a simple $42 deposit TOWARDS my NEXT three month's membership billed quarterly, just to get ahead. After making the switch I asked for my two months deposit back, They agreed and that was THREE MONTHS ago, 10 phone calls, a claim to PayPal and ten illegible "it's on the way", even a reference number! NOTHING but overseas call center BS!

    Mint Mobile

    Date: 08/13/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with getting a refund. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Brian C

    Date: 08/11/2024

    I was unable to activate my ***. My phone is a 4G "dumb phone" which I only need for making mostly emergency calls. When I contacted Mint's customer service, they told me that the *** could only be activated through the Mint Mobile App and not their website. (Then why have an "Activate" button at the top of your website.) I guess I'll look for another service provider.

    Mint Mobile

    Date: 08/13/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with activating your SIM card. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

Mint Mobile is NOT a BBB Accredited Business.

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