Business Profile
Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.14/5 stars
Average of 742 Customer Reviews
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Review fromDana T
Date: 02/12/2025
1 starThere's NO question WHY ********** is NOT a BBB accredited business for me and MANY others I've talked to who have been unlucky enough to sign up with their services... Ive spent the past 4mos dealing with Mint. It took me nearly a week to FINALLY find an actual # for human beings. I signed up under their "7 days NO WORRIES trial" where IF I had an issue they promised I could quickly and easily return everything for a refund. Within 24hrs of signing up I had second thoughts and attempted to reverse my decision.What I found when attempting to return and refund "my mistake" after hastily signing up thinking I could save a few bucks and gain a new phone was that their WHOLE service is run by Ai bots online. The numbers on the site lead to more bots that loop around and never give answers needed for getting out from under their service but just continually lead people further and further into how to sign up and link in. Emails returned more bots w automated responses and their app was just more about staying within their services, when it worked!It took my wife nearly half a day of sitting on hold and calling every and any numbers she could get to finally find a HUMAN. Now, they were very friendly, very understanding, and seemed to HELP... Lemme just quickly recap what happened after actually finding a way to contact humans. Initial people would record the issue and then take that issue to a mgr and the mgr would sign off or take that issue to their **** board. The results overall gained an ability to return my Mint package for refund (which took a month). Upon return it was immediately sent back to me!!! Different package but same stuff. Back into the loop except NOW "I'm beyond their return/refund window" and get more pushback... Luckily I SAVED everything, names, emails, dates, every interaction... Again, after endlessly dealing w HOLD, it would go from **** to mgr, to board before a response- which, even tho they agree and "promise", I get NOTHING!!!! 4mos!Mint Mobile
Date: 02/12/2025
Dear ****, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromAlex C
Date: 02/07/2025
1 starSigned up for a promotion through email to get a lower rate. Called Mints representative who walked me through what i had to sign up for to get the promotion after which he told me it would go through. When it didnt show on my account after a week i called back and was told i had to wait until I received an email about it before the next billing cycle to have it go through as i already prepaid that month. After which when I received an email not showing the promotion i called back and was first hung up on by the representative when they were trying to transfer me to someone who could see the previous conversation. Then i finally talked to someone who told me not only should i have not received that email but that they would not honor the what i signed up for. I was only told that they would punish the other representatives i had talked too as they should have told me that i shouldnt have gotten the promotion.Mint Mobile
Date: 02/11/2025
Dear ****, we apologize for the frustrations and inconveniences you've experienced with the promo, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromChyanne L
Date: 01/28/2025
1 starMint Mobile customer for 3 years, 5GB per month. When first enrolled I had several service issues that took a month + to resolve. Over the next few years no serious service problems while located in several locations country wide. Depending upon location service was spotty but did get better. The process of adding GB to your plan if running low is smooth.That said customer service support, no matter any time spent with this company, is terrible. Terminated customer support calls. Complaint/Claim #s submitted w/ a verified number dropped and denied. No follow through whatsoever despite customer service verification of contact details. Any calls made to Mint Mobile **************** is using up the plans cellular data. Not worth it.Mint Mobile
Date: 02/02/2025
Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing those issues. One of our representatives will get in contact with you by email.
Best regards,
Mint MobileReview fromMichael F
Date: 01/17/2025
1 starThe customer support is terrible I attempted to change to their cell service, I prepaid for the service and had tech issues transferring phone number, with no help from mint mobile customer service, attempted to switch over several times over their course of a two months and then was told that it expired and would not be able to use the service because I had not activated the service I had already paid for, tried to contact customer service but they were not interested in helping me solve the problem, was denied a refund after trying to explain Ihad issues transferring number, worst customer service experience ever, ********************** absolutely took money from me for services I was never provided if I could leave no stars I would, mint mobile has terrible service and terrible customer service. I hope this helps someone from supporting this awful companyMint Mobile
Date: 01/18/2025
Dear *******, we apologize for the frustrations and inconveniences you've experienced transferring the phone number, and refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromstephen m
Date: 01/13/2025
1 starI chose the wrong plan initially and was told I could switch yet when I called to do that I was told I had to wait until the renewal. Since my service was only a day or two old when I first requested the change that does not seem reasonable to meMint Mobile
Date: 01/14/2025
Dear *******, we apologize for the frustrations and inconveniences you've experienced with the change of the plan, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromKari C
Date: 01/05/2025
1 starI just had the most frustrating customer service experience of my life trying to get my account number and port-out pin from ******************. This was over a phone call. I even disconnected the call and tried calling back to get another **** and got the same person. It was incredible. I was so frustrated, as they are legally obligated to give a customer this information. There was no other option for how to request it besides the call at this time.I actually had not had a terrible experience with Mint Mobile up until that exit call. Now I will never be their customer again. No one should need to go through that to switch service.Mint Mobile
Date: 01/10/2025
Dear ****, we apologize for the frustrations and inconveniences you've experienced with the account number, and PIN, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromSamantha A
Date: 01/04/2025
1 starAbsolutely terrible customer service. My grandmothers phone was hacked and they were able to swap her *** card easily. We have called multiple times to close the account and they say that they cannot verify because the email address doesnt match obviously because the hacker went in and changed it. They even told us they can see the activity and can see when the *** card was changed. We have bank statements with Mint Mobile charges and they still cannot authenticate because the hacked changed the email address on file. Five days later and nothing has been done, the customer service representatives lack empathy, and my grandmother cannot recover any other account since you need a phone number for two factor authentication. While it is cheap, if you are hacked (which is becoming more common), good luck. Mint Mobile will not be able to help you. I recommend literally any other service. Do not choose this company.Mint Mobile
Date: 01/05/2025
Dear ********, we apologize for the frustrations and inconveniences you've experienced with your account, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromThomas T
Date: 01/03/2025
1 starI purchased a phone as a Christmas gift for a relative one month before Christmas. First, I called and spoke to a Mint Mobile sales *** and asked if it could be returned if the gift recipient did not want it. I was told that I had 7 days from the date of activation, not delivery and that would be fine. Well, the recipient did not want it and I called for a refund within 7 days of phone activation. I was then told their return policy is 7 bdays from delivery. I would have never bought the phone if their sales *** did not assure me I could return it 7 days after after activation-not *********** aware that their sales ***s are telling lies to sell phones. If this is not fraud-I do not know what is. What a low rent phone company!Mint Mobile
Date: 01/08/2025
Dear ***, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromRodrigo A
Date: 12/31/2024
1 starDoest work. **************** not helpful they said device doesn't work. It is unlocked device. They don't returned my money wasted time and money. Don't buyMint Mobile
Date: 01/02/2025
Dear *******, we apologize for the frustrations and inconveniences you've experienced with the services, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromMarvin C
Date: 12/29/2024
1 starTell you one thing pay another!Our bill was 107 for two phones promotional, the 140 after that. Instead its 140 a line. 107 to 280 after a $5 a month promotion. The math makes no sense. We were forced to pay or lose our phone numbers. They blocked us from being able to port to another carrier. Gave us the impression to pay or we could start receiving threats.Mint Mobile
Date: 01/02/2025
Dear ******, we apologize for the frustrations and inconveniences you've experienced with the price of the plan, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile -
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