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Business Profile

Mobile Phone Service

Mint Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

1.14

Average of 742 Customer Reviews

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Review Details

  • Jorge N O

    Date: 11/24/2022

    *************** months ago I purchased a new phone from Mint Mobile. The first thing I noticed was that the phone wasn't working properly because it did take forever to charge and only about four hours to run out of power. In addition I tried to update the phone only to find out that the phone wasn't upgradeable to Windows 11. So, I was stuck with Windows 10 .So I asked Mint Mobile for a refund. After days of calling, weeks later I received the email with the return label. Until this date, that is almost seven months later, I have not received any refund. I'm tired of calling them, tired of getting the same runaround talk only to get to the same situation over and over. At this point I'm trying to find out how to bring Mint Mobile to court, not exactly for the money but to teach them some lessons about ethics and some respect for the customers who they live from.

    Mint Mobile

    Date: 11/28/2022

    Hello,So sorry to hear that. We'll have one of our agents reach out to assist you.Thank you.Mint Mobile

  • Gregory B

    Date: 11/20/2022

    They will lie, not deliver your phone and they have no idea about the service they are supposedly providing. I paid for overnight delivery. No phone, I ordered Friday, to get it Saturday. Paid for overnight shipping but when I call they say " don't worry your phone will be there Tuesday or Wednesday. Damnit thats when I would have gotten it for free delivery. No compensation just lies and excuses. One representative told me ***** doesn't deliver on weekends. How dumb is that when I get deliveries almost every weekend. This is a horrible company

    Mint Mobile

    Date: 11/23/2022

    Hello,So sorry to hear that. For overnight shipping, there is a cutoff time for same day shipping and these aren't shipped with weekend deliveries. Although ***** does deliver on weekends, the overnight shipping method we use does not include weekend deliveries. We'll have one of our agents reach out to assist you to see what we can do for you.Thank you.Mint Mobile

  • Katherine C

    Date: 11/17/2022

    Unfortnately, it really is too good to be true. I had Mint for around 3 months to try it out, had excellent service, so renewed for a year contract. About 6 months into my year contract, my phone service would be hit and miss. I use my phone for work, including using the hotspot for internet periodically. I'm not sure if they lost a tower in my area, terminated a contract with a big carrier and lost permission to bounce off their towers, or if a satellite fell out of orbit, but my service is AWFUL. I frequently have an (!) exclamation point instead of service and am constantly having to restart my phone, toggle to airplane mode, turn data on/off, just to try and get service. All unlimited plans slow your data after a certain point, but last time I hit the 36gb (or whatever it was), my data was not slowed, it was cut off. I couldn't so much as load google.com (the blank page, not even a search). I had to BUY MORE DATA for my unlimited plan. Unfortunately, Mint doesn't refund for pre-paid 3, 6, 12 month contracts, so I am up a creek with no paddle and no service. One and a half more months in this contract and then I'm saying goodbye to this terrible relationship. I'm really disappointed, because it was so good at first. :(

    Mint Mobile

    Date: 11/18/2022

    Hello,So sorry to hear that. We'll have one of our agents reach out to assist you.Thank you.Mint Mobile

  • Eric S.

    Date: 11/12/2022

    Thought I'd found the perfect phone service! Website said our location was good for the service, $15/month/phone = $90.00 for 3 months service for 2 phones! Awesome!Except that the service was very spotty, no service for 50% of the time. Ok, we can do that until we get to ** for the winter where the service is EVEN BETTER!Renewed the service for only $82.97. Awesome $7.03 discount!Except that it was only 1 phone at $25.00/month plus a tax that I didn't even see when I signed up.Now I have spotty service and my 2nd (wife's) phone has no service.UGHH! ************************* I'm so disappointed.

    Mint Mobile

    Date: 11/14/2022

    Hello,So sorry to hear that. We'll have one of our agents reach out to assist you.Thank you.Mint Mobile

  • Myel G.

    Date: 11/06/2022

    Mint mobile is a complete scam. DO NOT switch to this company. Have not been able to use my phone at my house since retrieving my phone. When I signed up. You get to check to see what kind of service you would get based off of your home address. Showed that I would get 4 bars. Well when I got the service no one could figure out why my phone had either no bars or one bar. I also could not use my vmail and still cannot use it. I get a error message and they told me that it is because of the tower and I will be credited for all the days I am not able to use my phone. Well paid for unlimited sim which was for 90 days. My issue is I don't get any service and I cant access my voicemail. I started calling from day one of setting my phone service up and let them know about my issues. They then told me there was a tower outage in the area and it would be back up in 24 to 48 hours. I was not allowed to be given a refund even when I asked. I was told that I would be given credit for all the days I dont get service and I have to wait for the tower to be fixed. I called the next 48 hours and I was told an entirely different story. I was told I would be switched to a different tower and my phone would work fine within 24 hours including my voicemail which they reset and deleted all of the messages that I have not been able to retrieve since starting the service. This plethora of excuses has turned into 3 weeks of not being able to use a phone service that I paid for 90 days in advance. I did everything they asked me to do. The last representative I spoke to explained that she understood my point and that she was in agreement that I deserved a refund and she would send it to who it needed to go to but of course it was not her power to honor a refund. This company is so unprofessional they sent me a text that said Upon further review, we find that we are unable to process a refund since the services are outside of the return policy. Therefore, your request has been denied.

    Mint Mobile

    Date: 11/07/2022

    Hello,So sorry to hear that. We'll have one of our agents reach out to assist you.Thank you.Mint Mobile

  • Saier L

    Date: 11/04/2022

    1. Didn't get my referral credit and wasted an hour talking to customer service but they just don't care. 2. They don't even return the money you put in your digital wallet **************** ever! Don't be fooled by the cheap price.

    Mint Mobile

    Date: 11/07/2022

    Hello,So sorry to hear that. We'll have one of our agents reach out to assist you.Thank you.Mint Mobile

  • Kay D

    Date: 11/04/2022

    The worst. Service doesn't work half the time in the middle of a populous city- as in absolutely no network connection. Several times I was given a "sure fix" so that it doesn't happen again and it always did. I paid for the year up front and tried to cancel less than 2 months in, and even though "it's not a contract" they won't refund any money. Go to ****** ** instead.

  • Michael B

    Date: 10/31/2022

    Absolutely Do Not pay ahead for ************* What they do not tell you is if you cancel your service when you pay ahead, you get NO refund! Let me state that again if you cancel your service ahead of the prepaid time period, you get absolutely NO REFUND! I received free service via my internet service provider which gave me access to ******* (good) network, not subpar access Mint purchases. So, I ported my numbers (mine and my spouses) to the new carrier thinking as with most reputable service providers I would be refunded my unused portion of service. I completed an online form to get a refund and when I called to check after a month of hearing nothing, they told me I would not get a refund. This seems illegal to me that they keep funds for unused services provided but I am checking with an attorney on that who says there is a potential class action lawsuit investigation concerning this issue. Just wanted to warn all unsuspecting buyers who think you might get a better deal to pay in advance Do Not Do It!

    Mint Mobile

    Date: 11/07/2022

    Hello,Unfortunately, our refund policy is within 7 days after activation and we do not provide partial refunds of unused portion of service. Please check our Terms and Conditions page for more details on this.Thank you.Mint Mobile

  • Joe C

    Date: 10/29/2022

    If you port your number elsewhere, with the intent of keeping Mint service as a secondary line, they do not allow you to do this. And they will not issue you a refund. As an engineer, I can guarantee this is a policy from the C suite in order to maximize revenue; there is no technical reason that they could not continue your prepaid service with a new number.

    Mint Mobile

    Date: 11/07/2022

    Hello,Thank you so much for your feedback on this. Currently, the only way to do this is to purchase a new SIM and activate a new number, then port your number out to a different carrier.Thank you.Mint Mobile

  • Sheri-Lyn S.

    Date: 10/27/2022

    I bought 1 yr service for both myself and my mother Sept 12. She died in October 15. I called to cancel her service and either get a prorated refund or have her 334 remaining days added to my account. I was told NO.We did not have a contract, I simply prepaid them!They said it was not policy. What???Ridiculous Not a company I would ever deal with again You shouldnt either!!

    Mint Mobile

    Date: 11/07/2022

    Hello,So sorry to hear that. We'll have one of our agents reach out to see what we can do for you.Thank you.Mint Mobile

Mint Mobile is NOT a BBB Accredited Business.

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