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Business Profile

Mobile Phone Service

Mint Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

1.14

Average of 742 Customer Reviews

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Review Details

  • Becky P

    Date: 12/07/2022

    I bought a plan with the promo of buying 12 months then getting 12 months free. After 12 months, the plan stopped working. I called customer service and they had no evidence of me ever purchasing a plan whatsoever. Fortunately, I saved the email receipt from a year ago and forwarded it to them. They screenshot my email and sent it to their "escalation" ***** and I was told I would have it resolved in ***** hours (don't know what would happen if I didn't have receipt. How can a company not have a trail to their own accounts?). After 72 hours of no information, I contacted customer service again. I was told it's being handled in the "escalation" **** and will be resolved by the end of the day. It wasn't. I called back the next day and asked to speak to someone in the escalation **** since I have now gone 5 days with no service. I was told they don't have a direct line to the escalation team (?) but that it's being worked on and will be resolved by the end of the day. Again, the phone still isn't working. I would love to speak to someone on the phone who can tell me why they can't reconnect the line when I had to forward the info to them that I bought it from them in the first place. Being told several days in a row that it "will be resolved by the end of the day" and that they will "personally make sure this gets taken care of" means nothing when nothing gets done.

    Mint Mobile

    Date: 12/13/2022

    Hello,So sorry to hear that. We'll have one of our agents reach out to assist you.Thank you.Mint Mobile

  • Harinder S.

    Date: 12/05/2022

    I wanted to port my phone out but had used just over 1 month of my plan out of 12 I signed up for . So i made sure before i do that i go mint and I did. The customer service agent told me that i can get a refund for unused funds after i port out my phone to another carrier . Based on that information i ported my phone out and when i went back to ask for refund , i was told that the customer agent might have got confused and i am not eligible for a refund . Because of that i lost more than 200 dollars .

    Mint Mobile

    Date: 12/13/2022

    Hello,Unfortunately, we do not provide refunds after the first 7 days. Any unused months of service will not be refunded. We'll have one of our agents reach out to you to see what we can do for you.Thank you.Mint Mobile

    Harinder S.

    Date: 12/16/2022

    Have been constantly calling these guys every few days for the status. At one point spoke to a manager (not sure was a manager or not) . He said I am creating a ticket that has 24 hours SLA and you will get a refund in 7 days. next day we call and there is no such thing . It has happened many time . These guys make a fool of you , keep transfering you again and again, no track of previous calls (or they probably dont liog the details that they dont like) . They dont own their mistake , just keep citing thier 7 day refund policy . A small compnay will bve a small company with weird ways . If it would have been a reputable company they would have said ok we can give you a new line for your remaning balance etc. after owning their mistake of customer service rep. telling us they will give a refund after you port. Ticket number that was created : CRT54231 . 12/3/2022 is when I was told by them that I will get a refund after porting on web chat.

  • Justin P

    Date: 12/05/2022

    Before I write my review, it is interesting to note how many responses the company has posted on here that say, "Hello,So sorry to hear that. We'll have one of our agents reach out to assist you.Thank you.Mint Mobile"It has been well documented that Mint Mobile is guilty of blatantly falsely advertising an "Unlimited" plan that does have a limit. I would never have bought into their company's several month plan if I had known that they lie in their advertising in order to trap consumers and collect their money for something that they do not actually offer. It is impossible to get justice from them as their refund policy excludes recourse, so I am stuck. The attempts that I have made to get a refund or to get my data increased to an actual unlimited amount have been futile and time consuming and frustrating. They are the most blatant scam company I have ever experienced. DO NOT USE THEM. I wonder if ************************* knows.

    Mint Mobile

    Date: 12/13/2022

    Hello,Apologies for the delay here. Our unlimited plan includes 35GB of high speed data and the data speed is reduced after that. This is outlined on our website under the unlimited plan description. Please let us know if you have any questions or concern.Thank you.Mint Mobile

  • Tatiana J

    Date: 12/02/2022

    Calling Mint Mobile sketchy is an understatement. I took advantage of their Cyber Monday deal and purchased a new ****** Pixel Pro 7 and one year of service, (they advertised 6 months free with a new phone purchase). That was on a Sunday, I received the email confirmation stating they would update me when the phone is on the way. Thursday, with no updates I reached out through their chat system. The agent, *******, sends me a ***** link and says its been completed and is on the way. I open the link and it shows the package being sent, then CANCELLED 10 mins later. ******* tried to say I need to talk to ***** but it was clearly cancelled by the sender. So ******* is feeding me lies about creating a "ticket" but, he cant send me an email about the open ticket because it would be a "breach" of my privacy? What? So then I switched to call customer service, twice, and received the same lies and treatment from more agents. They were over promising and not making any sense. And the kicker is, I have received multiple emails saying my refund is approved and will be processed once they receive my package back, the package I never received.... Needless to say they don't record any phone calls so no proof there but I screen shotted every chat message and will provide to my bank for them to dispute.

    Mint Mobile

    Date: 12/13/2022

    Hello,So sorry to hear that. Shipping confirmation email is sent once the order is shipped. We suggest to check your spam/junk for this. We'll have one of our agents reach out to assist you with the refund.Thank you.Mint Mobile

  • Alfred B

    Date: 12/02/2022

    I had the worse experience with this company I recommend not using them. Never received the sim, customer service is horrible and never was able to get refunded or resolved after 10 months of tiring then they said sorry your refund time has expired, and it is all documented on chat.

    Mint Mobile

    Date: 12/13/2022

    Hello,So sorry to hear that. We'll have one of our agents reach out to assist you.Thank you.Mint Mobile

  • Enrique E

    Date: 11/30/2022

    Mint Mobile is a Scam!Company twice tried to port my two Phone numbers over a twenty-day period-it never succeeded. Fed up I call to get a refund. I was given the run around for thirty minutes after which I wastoldthat my request will be escalated. Link emailed to me sendsme to a blank page:https://kaena1.atlassian.net/jira/servicedesk/projects/CRT/issue/CRT-51789 Based on what Ive read online, I will never seemy $134 back-never connected-never used-shame on Mint Mobile, shame on *************************-I bought into this BS because of you.Mint Mobile isa *****

    Mint Mobile

    Date: 12/02/2022

    Hello,So sorry to hear that. We'll have one of our agents reach out to assist you.Thank you.Mint Mobile

    Enrique E

    Date: 12/02/2022

    I have submitted a service not received" with my financial institution. Mint Mobile may refuse to give me a discount-we will see about that!

  • sharly a

    Date: 11/29/2022

    honestly mint mobile is the worst of all, they are lying bunch of crocks i did a refer friend on my part and i just cannot believe it that i never received anything this company is about to burn down if it keeps lying to its customers

    Mint Mobile

    Date: 12/02/2022

    Hello,So sorry to hear that. We'll have one of our agents reach out to assist you.Thank you.Mint Mobile

  • Will K

    Date: 11/25/2022

    Lost phone with MINT Mobile will cost you your account number, phone number and your remaining balance of your account. All of which is NOT in the terms and conditions. **************** simply states that this is their policy, which is a crock, as again, it does not say this anywhere in the terms and conditions. Shame on you *************************, with the company you just purchased. So if you have a one year plan, and after 2 months your phone gets stolen or lost, then I have to get a new phone number, account number, and most of all, I loose 10 months of service that I already paid for? This is simply not acceptable. I am curious about how this can be. Never heard of anything like this in my life time.

    Mint Mobile

    Date: 11/28/2022

    Hello,So sorry to hear that. We'll have one of our agents reach out to assist you.Thank you.Mint Mobile

  • Scarlett M

    Date: 11/25/2022

    Too many dropped calls, missing texts, and emails not going through. **************** spends more time apologizing than working on problems. After 45 minutes ( on a few occasions) with customer service they were still asking account confirmation questions.

    Mint Mobile

    Date: 11/28/2022

    Hello,So sorry to hear that. We'll have one of our agents reach out to assist you.Thank you.Mint Mobile

  • Dale M.

    Date: 11/25/2022

    They use false advertisement, but will refund your money. If you can't trust them you ought to go elsewhere for your phone service!!! I complied to the web add but when I placed the *** card in phone everything changed. I'm sending the phone back.

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