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Business Profile

Mobile Phone Service

Mint Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

1.14

Average of 742 Customer Reviews

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Review Details

  • Sarah S

    Date: 03/21/2025

    1. Terrible coverage. Its like the early days of the internet. I have to stand in a single place in a room or the call cuts out. 2. They didnt transfer the second number over they they said that had in a very long porting out call, and the previous company kept charging me. 3. I tried to contact them and the chat erased my messages. I was trying to CHAT bc when I called I couldnt get a human being and then the call dropped me. 4. Then I saw that they were experiencing an outage and were unavailable.

    Mint Mobile

    Date: 03/26/2025

    Hi *****,
    Were sorry to hear about your experience and understand how frustrating this must be.

    Expect an email from one of our experts to help you.

    Yereny, Mint Mobile Social Media Team

  • tiffany R

    Date: 03/14/2025

    We paid for 3 months of service and the just denied me to get a refund after they couldnt turn my sons phone on. What a scam. That is terrible. I didnt use not one day of service and spent 55$ . What a waste .

    Mint Mobile

    Date: 03/15/2025

    Dear *******, we apologize for the frustrations and inconveniences you've experienced with the refund. We sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

  • Scott T.

    Date: 03/13/2025

    I paid in advance for a phone and Data unlimited text and minutes for 1 year. If I call someone I can hear them but they can't hear me. If my Data runs a little low I can't get texts or phone calls. I try to contact them they blow me off. I did get to talk to a human being 1 time he said be patient the cell tower is down. That was October 9th. They asked me if I would recommend mint mobile to my friends I said no but I tell people I don't like about the crooks.

    Mint Mobile

    Date: 03/14/2025

    Dear *****, we apologize for the frustrations and inconveniences you've experienced with the service. We sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

  • Robert C

    Date: 03/12/2025

    I signed up for 3 lines with **** and couldn't even get the first line activated. I requested a refund and after many attempts, was only able to get 2 lines refunded. I have made many calls and efforts including disputing charges with Discover, all to no avail. I could write a book about how bad their customer service was, but the bottom line is: as far as I am concerned these people are crooks. Deal with them at your own risk.

    Mint Mobile

    Date: 03/14/2025

    Dear ******, we apologize for the frustrations and inconveniences you've experienced with the refund. We sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

  • Jeff C

    Date: 03/10/2025

    Guess I should've checked here first before switching, or should I say trying to switch from ****.Even though they knew my phone was still locked from **** and it would take 48 hours, mint went ahead and ported my number over without telling me causing my phone to stop working.They're only solution was for me to go 48 hours with no phone.And this is on top of the fact that their live chat on their website was nonfunctional today, and their help page on their website just gave a 404 error message.Apparently they spend all their money paying **** ******** to do the ads and not on actual customer service or technical support.I just had an overall incompetent experience all the way around with them and would rather pay more Than to give them my hard earned money.Just avoid them like the plague.

    Mint Mobile

    Date: 03/11/2025

    Dear ****, we apologize for the frustrations and inconveniences you've experienced with the services. We sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

  • Niha J

    Date: 03/10/2025

    I signed up for Mint Mobile 10 days ago and it worked fine, then on day 10 I stopped getting signal at home and couldn't make phone calls/send texts. I called Mint Mobile customer service and they sent me on a wild goose ***** including calling ***** to find out if there was a hardware issue with my iPhone (there wasn't). I then had to call back to Mint Mobile and the new *** asked me all the same questions as the first ***, then told me there's a Mint Mobile service outage in my area. She didn't proactively give me any info on what I'm supposed to do to send/receive calls and texts, offer compensation for wasting multiple hours of my time and leaving me without service, and also said there isn't any way for me as a Mint Mobile customer to even know when there's an outage in my area, without calling in. Worst experience ever. I had T-Mobile for over a decade and never ever had any such issue.

    Mint Mobile

    Date: 03/11/2025

    Dear ****, we apologize for the frustrations and inconveniences you've experienced with the service. We sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

  • Amanda P

    Date: 03/10/2025

    I have spent hours on calls with Mint mobile. Representatives are apathetic to the customer. They read a script and quote policy. Representatives researching my case say they will call with a response within a time frame and do not. This lack of response shows the lack of integrity this company holds. Everytime I call I am told I never ordered a phone or an eSim. It takes 20- 60.mimutes for a *** to research and find my order but not before belittling the customer. I was quoted my 7 day window expired to return the phone. I stayed with the service and had another issue, so I decided to port to another carrier service. Now my minor son is traveling out of state with a locked phone I can not return! The generic customer service email will not return my emails. I have called and been given the brush off that someone else is handling this case. MINTMOBILE Cares has not responded in 12+ hours. I was told my case would be expedited to 244 hours. It is now nearly 48 hours. I have a new provider yet can't activate the phone. My phone is still locked. I just want to give warning to others. The service is great until there is any kind of problem. I do not recommend using this company. It's been a nightmare and did not save me money.

    Mint Mobile

    Date: 03/11/2025

    Dear ******, we apologize for the frustrations and inconveniences you've experienced with the phone. We sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

  • Lisa K

    Date: 03/08/2025

    Mint mobile is trash .I have tried several times to activate my **** card and called no luck.

    Mint Mobile

    Date: 03/10/2025

    Dear ****, we apologize for the frustrations and inconveniences you've experienced with the activation. We sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

  • Christine S

    Date: 03/04/2025

    joined **** on the 3 months for $45, I did the esims which did not go well with my phone. I referred a friend, sent her the link via e-mail. I helped her set up the account via that link and neither of us received our credit. I was to get a ***** credit and she would have received a ***** credit. I'm positive link was sent to her, used and Mint said sorry it says you didn't send link correctly and refused to give us the credits. needless to say we won't be staying with Mint with how they do business. Very disappointed

    Mint Mobile

    Date: 03/05/2025

    Dear *********, we apologize for the frustrations and inconveniences you've experienced with the referral credit. We sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

  • Angie W

    Date: 03/02/2025

    Horrible. Service is intermittent at best. No humans actually work there, so there is no way to get assistance when their "service" goes out. Totally bizarre. They hate their customers. I do not recommend this crappy cell service provider.

    Mint Mobile

    Date: 03/04/2025

    Dear *****, we apologize for the frustrations and inconveniences you've experienced with the services. We sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

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