Reviews

Review Details

• Review fromRobin M

  Date: 04/14/2025

  1 star
  They have a scam where they will not let you out of your service. They put you on hold forever. I will never recommend this company to anyone. And someone should look into why they answer the other phones within a minute

  Mint Mobile

  Date: 04/23/2025

  Hello *****, so sorry about the frustration with trying to cancel your service and reaching support. One of our agents will reach out to help resolve this. Yereny, Mint Mobile Social Media Team

• Review fromCaleb H

  Date: 04/11/2025

  1 star
  I switched from T-Mobile Prepaid to Mint Mobile. I purchased a year plan with Mint and began the process of porting my number over. Tmobile successfully ported my number out, but Mint ran into an issue when porting the number in. I have lost all service, and Mint is just saying that I have to "wait" for them to fix things. If I want to leave **** at this point and go back to T-Mobile or another carrier, I am unable to port my number out because it is not active on Mint. I have lost my tmobile service because tmobile ported the number to Mint. According to Tmobile, Mint also put a lock on my IMEI number for a phone that I purchased a while ago (not from Mint). In summary, Mint essentially has me trapped by holding my number and IMEI hostage, and they are not giving me concrete updates or information. I am only being told that their technical team is working on it, but I am unable to speak with anyone on that team for more details.

  Mint Mobile

  Date: 04/23/2025

  Hi *****, we're very sorry about the experience you had trying to transfer your number to Mint. We understand how important it is to keep you connected. We'd like to discuss this further. One of our agents will contact you to resolve this. Yereny, Mint Mobile Social Media Team

• Review fromMike M

  Date: 04/05/2025

  1 star
  Zero customer service. Tried to check order status online and it said invalid order number even though it's the order number they provided in the receipt. Tried to call customer service and was hung up on 3 times. Automated chat asked 4 questions and press a number for each question. None of them pertained to my problem so I didn't press a number. After a minute automated voice can't on and say since it didn't get a response that was there cue to hang up. Really! That's what sorry gets from no response because the problem wasn't one of the 4 questions?

  Mint Mobile

  Date: 04/23/2025

  Hi ****,Were sorry for the trouble youve had trying to get help with your order. Thats definitely not the experience we want for our customers. We'll have one of our agents reach out to make this right. Yereny, Mint Mobile Social Media Team

• Review fromSARA R

  Date: 03/30/2025

  1 star
  I am extremely disappointed with Mint Mobile. I used my phone number for only four months, yet they continued to charge me without my approval. Despite multiple attempts to contact customer support, no one provided a proper resolution, and they refused to issue a ********* is completely unacceptable for a company to charge customers without proper communication or authorization. The lack of accountability and customer support has been frustrating. I do not recommend Mint Mobile to anyone looking for a reliable and trustworthy service provider.

  Mint Mobile

  Date: 04/01/2025

  Hi 
  Were sorry to hear about your frustration. Mint Mobile operates on a prepaid model, meaning payments are made upfront for the selected duration. ** **** to take a closer look at your account to clarify any misunderstandings and see how we can assist. 

  We'll have one of our agents reach out to make this right.

   

  Thank you. Mint Mobile

• Review fromAustin S

  Date: 03/28/2025

  1 star
  I was with T-mobile and had my iphone 14 paid off so i wanted to find a cheaper phone option to save money. Mint mobile seemed perfect since its $30/month on T-mobile towers that i liked and also the website said it had a free 7 day trial. I tried the trial loved the service. The app said i could port my old # in which i did wanting to buy mint mobile. When i did port my phone number in and my phone went into sos mode and the mint mobile app glitched and took me off my free trial stats screen. so i had to call support and see whats up. I was told to buy the unlimited plan since i wanted unlimited data to get my ported phone number in service and off of free trial. So on the phone with the *** she told me to buy the plan a did only for her to say she didnt see it on file. I checked my email and it had a confirmation number but i was told my old phone number thats on the free trial cannot be upgraded. I was told the order # i gave went to somewhere else. Where it went to i dont even know, they took my money and offered a refund taking 7-10 business days. I tried to get my number ported out cause i have to keep my number for work since i doordash and all my apps need my phone number for verification. After 12 hours of calling chatting. Im stuck with my phone on free trial, my phone number is held hostage and cannot be ported out, customer service tells me its a glitch in the system and that i cant use my phone number anymore and have to use a new phone number. I cant use a phone number since everything is built around my old. I couldnt do doordash today to make money to get a new phone plan anyways. They took $98.75 from my bank account and left me with $30 to my name with no phone service. I cant do doordash to work to pay my bills so i guess im going to be homeless now due to mint mobile not making it simple and easy to switch. Im stuck in this loophole nightmare and my life is going to financial ruin. 1/10 stars for stealing my phone number and my job. Thanks.

  Mint Mobile

  Date: 03/30/2025

  Hi ******,
  We sincerely regret hearing about your experience and understand how important it is to have a working phone number.  We'll have one of our agents reach out to make this right.

   

  Thank you. Mint Mobile

• Review fromMichael L

  Date: 03/25/2025

  1 star
  Data is at dial up speed unless on WIFI. NO REFUNDS ON prepayments! Do not use

  Mint Mobile

  Date: 04/18/2025

  Dear *******, we apologize for the frustrations and inconveniences you've experienced with the data. We sincerely apologize for any inconvenience caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromEgor S

  Date: 03/24/2025

  1 star
  Aggressive advertising says how cool they are, and how bad and overpriced other providers. And how pathetic the reality is.First of all, the connection quality is pretty poor, at least in **. Sometimes the internet traffic is very slow, even in the populated and central parts of the city.Second, they just take your money and don't provide a service. I'm referring to adding the data when your monthly amount is used. They literally take your money for additional data right before the monthly renewal and purposefully burn it, leaving you with just the monthly amount. They call it "care for customers that urgently need additional data". About the rest customers who just spent 20 dollars for nothing, they don't care at all.Third, their chatbot is extremely stupid and it's forced on you. You have to fight it every time you are trying to reach out for at least an explanation. And when you get through, you better didn't. Because people promise you to take care of everything. Then they make you wait, then they ask you to reboot a phone. You do that, the session with the support closes, nothing is fixed, you go to the chat again and you have to fight the guard-bot again. After that you get to another agent that also promises to solve everything. And after you explain everything from different angles, you wait and then you start receiving stupid questions about the things you've just explained. The chat freezes, the session closes - another fight with the guard-bot and only after that another agent (of course after promises to help and resolve everything) finally gets to the point - they just take money and they don't add the burnt data back or refund anything. Basically, taking money and not providing anything is called "scam". So since they love to rip off a quick **** and take hold of it instead of a long-term relationship - I'm out. I'm changing the provided and they will never receive any money from me again.

  Mint Mobile

  Date: 03/26/2025

  Hi Egor,
  Were sorry to hear that your experience with our service and support team didnt meet your expectations. We strive to provide transparent service and assist our customers as best as possible. Wed love the chance to investigate your concerns further and see if we can make this right.

  We'll have one of our agents reach out to make this right. Thank you. Mint Mobile

• Review fromHeidi E

  Date: 03/23/2025

  1 star
  When in another state, I could not ****** anything or receive messages with images or documents. Call support and the first *** **** up on me. Called back and got a female who had me troubleshoot and was supposed to call back and never did. Now I am stuck with a phone that I can only call on. Nothing else. I do not recommend them. Run fast. Save your time. There is a reason they are cheap. You get cheap service all the way around.

  Mint Mobile

  Date: 03/26/2025

  Hi *****,
  We're sorry to hear about your experience with connectivity while traveling. Reliable service is important, and wed love to help troubleshoot and find a solution.  

  We'll have one of our agents reach out to make this right. Thank you. Mint Mobile

• Review fromNatalie B

  Date: 03/21/2025

  1 star
  I wish I would have checked here first before purchasing a one year plan for ******. I verified that my phone was compatible from their website. Once I received the *** card it took 2 days for my number to port. Then after speaking with more than 10 representatives that spoke broken English our call would drop and I would have to start over again with someone else. I asked for a refund and was talked into trying a replacement sim that took several days to receive. After many hours of dropped calls and repeated attempts I requested a refund and a request to port my phone number so I could get service. I was told that I would receive my refund within 7-10 days. I checked after 7 days and no refund. I called Mint mobile again and was told that I should have a ticket number that I never got but this lady would be happy to help me and provided me with a ticket number. I then received an email apologizing that my refund was denied. It was outside their 7 day return policy!! What kind of business operates like that? I paid for 1 year and didnt receive one second service. I agree this business operates like a scam!

  Mint Mobile

  Date: 03/26/2025

  Hi *******,
  Were sorry to hear about your experience. We understand how important it is to have a smooth activation process and reliable support. We'd love the opportunity to review your case further and see if theres anything we can do to help.  

  We'll have one of our agents reach out to make this right. Thank you. Mint Mobile

• Review fromSarah S

  Date: 03/21/2025

  1 star
  1. Terrible coverage. Its like the early days of the internet. I have to stand in a single place in a room or the call cuts out. 2. They didnt transfer the second number over they they said that had in a very long porting out call, and the previous company kept charging me. 3. I tried to contact them and the chat erased my messages. I was trying to CHAT bc when I called I couldnt get a human being and then the call dropped me. 4. Then I saw that they were experiencing an outage and were unavailable.

  Mint Mobile

  Date: 03/26/2025

  Hi *****,
  Were sorry to hear about your experience and understand how frustrating this must be.

  Expect an email from one of our experts to help you.
  
  Yereny, Mint Mobile Social Media Team