Business Profile
Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.14/5 stars
Average of 742 Customer Reviews
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Review fromWendy G
Date: 08/10/2023
1 starTerrible service. Had to pay like 6 months in advance to activate my SIM card. I as well as 3 of my friends couldnt do it. We found their directions were incomplete. Been trying since January to get my money back. I heard a different story EVERYTIME. Now today they tell me its too late. They ripped me for about ******. And they are obviously panning calls out to ******** cuz you can hardly understand them! Im really ******. Im on social security and Im not Im not the only one this has happened to!! Me big bucks movie star **** needs to treat customers better and he needs to reimburse me!!!!Mint Mobile
Date: 08/11/2023
Dear *****, we apologize for the frustrations and inconveniences you've experienced with the service, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint MobileReview fromFrank L
Date: 08/10/2023
1 starMy ******* S7 Edge required multiple attempts (50) to make a call from my home. Oftentimes I would get Mobile service is not available, or Out of service area, or Emergency calls only. Finally I was able to make the call. After multiple weeks of this situation, I called Mint Mobile ************* 3 times. The first time, I was told to remove SIM card after power off and that Mint would reset something. After following instructions, the problem still wasnt corrected. So, my second call to the Mint Mobile ************* where they informed me to go to settings and reset network connectivity. I followed those instructions and still had the issue, although not as severely. The third time I called the Mint Mobile *************, I was subjected to a false holding area stating that extreme call volume would require a wait for a person to respond. The reason that message proved false was that after 30 minutes of waiting, I used my wifes cell phone (also with Mint Mobile service) to call the Mint Mobile ************* and was quickly passed to a customer agent even as my cellphone was still stating extreme call volumes causing delays. It appears that Mint Mobile ************* can mark a phone number as undesirable to handle.Mint Mobile
Date: 08/11/2023
Dear *****, we apologize for the frustrations and inconveniences you've experienced with the service, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint MobileReview fromLorraine M
Date: 08/10/2023
1 starMy zip code came in as excellent service area for Mint. I changed from ******* to Mint Mobile on Monday and had 1.5 mbps download with Mint! Support said there was a problem in my area of ***** since July. I live in Georgia. He said chances of getting this rectified was unlikely and suggested I switch back to ******* and did the very next day. I have RO# to return phone but cant sign in to print label and cant reset password. I have spent hours trying to get help. I have literally been lied to on several occasions. We will email you the ability to print without signing in. They did not. Another manager said it takes 24 to 48 hours to deliver email. I asked if I can have an address to return the phone with RO# on my own dime and was told no. The email never came. It does no good to call them back. I just keep getting lied to. This company is a scam! They dont deserve one star.Mint Mobile
Date: 08/11/2023
Dear ********, we apologize for the frustrations and inconveniences you've experienced with the phone return, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint MobileReview fromJennifer D
Date: 08/09/2023
1 starIf I could give zero stars, I would. HORRIBLE. The cheaper monthly is not worth it. They locked two of our Apple phones that we owned outright! These were previously unlocked phones. I am on day 3 of spending my entire day dealing with customer service to get my phone unlocked. Not only that, when you have a "Mint Family" and then later you want to port out all the numbers, there is not ONE account and pin for the family. You will have to get the account number and pin for each and every Mint Family member to port out the numbers. They also do not freely display your account number, so you'll wait and wait and wait just to get the account numbers. Stick with the major carriers like TMobile, ************** etc.Mint Mobile
Date: 08/10/2023
Dear ********, we apologize for the frustrations and inconveniences you've experienced with your phone lock, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromAlice L
Date: 08/08/2023
1 starAvoid the Mint Mobile if possible. The customer service is the worst I've ever seen. I called to fix my slow internet issue, at least two the callers promised to call me back after resetting the network but never. One of the callers ordered me an eSim instead, and disabled my physical sim card because of the incompatibility issue. I was completely out of service no call/no text/no internet until a new physical sim can be sent to me after many days later.Review fromMatthew P
Date: 08/07/2023
1 starOn March 2 of this year I signed up and pre-paid for one year of service with Mint Mobile. That's $393.78 after taxes.I was very happy with them and even converted a friend over to them, which gave me a $90 credit!Then, on the morning of July 17th, my phone went into SOS mode, after doing the usual troubleshooting steps to no avail, I contacted Mint's CS for help, only to be told that my account had been deleted and my phone number released!!!I was like WTF????According to their CS agent, my account was deleted because I had disputed the charge with my credit card, which I most CERTAINLY did not. After fruitlessly going round-and round with them, trying to get this cleared up, I gave up and asked if I could get a code to port my cell number back to T-Mobile. Nope! Not possible. They had RELEASED my number...a number I had had since the late 90's! Do you know what it's like to have to change a number you've had that long???? ARGH!I asked for a refund on the amount of the pre-pay I hadn't used. I was told NO, that I had requested a charge back on the credit card. My credit card backs me up on this, I have NOT disputed the charges, but I will be!I asked for written proof from Mint, so I could prove to my CC company what had happened, they said NO.So, I am out $393, plus the money I had to give T-mobile to get signed back up on their service, which I now sorely wish I had never left.Stay away from this inept bunch of idiots!Mint Mobile
Date: 08/10/2023
Dear *******, we apologize for the frustrations and inconveniences you've experienced with the chargeback , we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromCarla P
Date: 08/07/2023
1 starSigned up for 12 months **** 6 months free buying a more expensive phone than I wanted. Someone at mint mobile made and mistake and signed us up for 3 months. Mint mobile is not able to correct their own error and when you call customer service, you are connected to someone outside of *************. Regret ever dealing with themMint Mobile
Date: 08/08/2023
Dear ***** , we apologize for the frustrations and inconveniences you've experienced with (paraphrase the issue), we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromE. Y
Date: 08/07/2023
1 starMint is refusing to refund after being unable to activate service. **** never worked even after contacting customer service. **************** promised to call back, and this has not even happened... Looking at the reviews below, the same issues exist for many many more customers... @ Mint Mobile: the order number associated is: MT3180810 Please cancel this order, the service that has not started, and refund $53 immediately. And please do not respond to this note the same boiler plate response to all others below... because we all know it's not happening, right?Unfortunately, one more human being who will say: AVOID MINT MOBILE AT ANY COST... Sorry...Mint Mobile
Date: 08/08/2023
Dear *****, We apologize for the frustrations and inconvenience you experienced in requesting your refund. Please note that all refunds must be requested within the first 7 days of service after your account is activated.The reason why the refund was denied is that you requested the refund well after this time frame. Many more details on our refund policy by clicking here ******************************************************* would like to address your concerns directly, so we will contact you privately via email for further assistance, please wait for our message.- ************ support, Mint MobileReview fromryan n
Date: 08/05/2023
1 starLOOK AT THE STARS....Have you ever seen a company with only 1 STAR!????? I doubt it..... In my honest opinion......they do not even deserve that 1 lousy star. Yes it is that bad. Beware, do NOT waste your time. And no matter how much you like *************************, you will hate him after you sign up with mint mobile. and that is a 5 star gaurantee.Mint Mobile
Date: 08/07/2023
Dear ****, we apologize for the frustrations and inconveniences you've experienced, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromMike S
Date: 08/04/2023
1 starDON"T DO IT!!! WOW!!! This is by far the worst customer experience I've ever had. After 2 phone calls to the inept Technical Support team that left me on hold for an hour once and 30 minutes the second time. I have asked for a refund. From what I've read from these comments, it seems like my experience is par for the course. The customer service rep I spoke with refused to escalate my call to his supervisor. I can't politely describe how bad this experience was. I suppose if I don't receive my refund promptly, my attorney will be getting paid at least. BTW, BBB the "star" rating system needs negative nunbers.Mint Mobile
Date: 08/06/2023
Dear ****, we apologize for the frustrations and inconveniences you've experienced with our customer service and the issues with the refund, we sincerely apologize for any issue caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile
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