Business Profile
Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.14/5 stars
Average of 742 Customer Reviews
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Review fromYogesh P
Date: 08/16/2023
1 starMint Mobile international roaming does not work in ***********. I could not make outgoing calls, or answer calls despite using their international roaming credit. **************** stated that they would not be able to reach out due to their policies. Customer chat tried their best to resolve the problem but to no avail. I should not have to struggle to find out why advertised services are incompatible with overseas locations despite you can "easily stay connected while exploring the world with UpRoam" . This is false advertising. Fix your service!Mint Mobile
Date: 08/17/2023
Dear ******, we apologize for the frustrations and inconveniences you've experienced with the roaming service. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint MobileReview fromScott C
Date: 08/16/2023
1 starI transferred 2 numbers to Mint. My phone is stuck in a trial and I cant purchase a plan so that I can get my account number and transfer pin to go back to my previous carrier. I have called at least 5 times just to be told someone would call me back and never received a call back. I have been disconnected every time I call also. My sons phone has a plan but when we transferred his number the mint system lost his esim and now he cant receive calls or texts to get his account number and transfer pin. He also has been told someone would call him back and received no return calls. I just want my phone numbers back so I can get my prior carrier reactivated.Mint Mobile
Date: 08/17/2023
Dear *****, We apologize for the frustrations and inconvenience you've experienced with your account, number porting, and with the customer agents. We would like to address your concerns directly, so we will contact you privately for further assistance.- ************ support, Mint MobileReview fromD. C.
Date: 08/15/2023
1 starDon't waste your money. If you do, make sure they provide you with your account number and PIN - you will need it when you go to transfer your account to another carrier.At first the service is decent. After three months, and you renew, the service gets slower and slower and you don't receive phone messages or email messages for ***** hours. Then the calls drop or the person on the other end can't hear you.When you try to obtain you account number and PIN, it is not on your ********************** app and you have to spend 45 minutes to an hour working with a rep on the phone or via text who claims they can't find your account, the verification number they sent you is strangely inaccurate, they are having trouble with the system. All the while, while you are waiting for their system to mysteriously come up, would you mind sharing what new carrier you will be going with? Can they talk you out of it? Can they give you a better deal? Anyway they can keep you as a customer.************************* and ************************ should be ashamed of themselves. This company is cheap and you get what you pay for. Giving them a 1 out of five rating isn't a low enough rating.Mint Mobile
Date: 08/16/2023
Dear ***** , we apologize for the frustrations and inconveniences you've experienced with services, and getting the account number, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromDavid M
Date: 08/14/2023
1 starAwful Service!!! Avoid them at all costs. I tried to transfer 2 lines to TMobile and wanted to have our old numbers transfered. Mint transfered the old numbers right away, cut off our cell service and first told me it could take 24 hrs to release the hold on our phones (paid for phone-no balance owed to Mint Mobile). Now after 48 hrs without cell service they advise me it could take 72hrs to release our phones to TMoblie. Why? Why was I not informed that cell service would be cut off and we'd have no cell service for up to 72 hrs!!! The customer service people cut off the calls and do not call you back. I ask to speak to a supervisior but was told they are very busy. I requested a call back from a supervisor when someone is free and that has yet to occur! DO NOT USE MINT! Besides which the cell service is quite spoty...that's why we are going back to TMobile.Mint Mobile
Date: 08/16/2023
Dear ***** , we apologize for the frustrations and inconveniences you've experienced with the phones, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromAudrey L
Date: 08/14/2023
1 starI was a member since 2019, with great service UNTIL I tried switching from a physical SIM to an eSIM due to purchasing a new phone. I spent nearly 5 hours talking to Mint tech support and they could not successfully get my eSIM working. They said that it was an issue with my brand new phone, so I spent another 1.5 hours with Apple tech support. Turns out it was indeed an issue with Mint as I successfully ported my number out in under 5 minutes. Now Im being denied a refund for my 3 remaining prepaid months because Im outside of the 7 day refund policy and no exceptions can be made?! I paid in advance for a service due to being a loyal customer for years, yet they couldnt get the eSIM working on their end. Why would I not be eligible for a refund due to their error? In addition, they charged me twice for a replacement eSIM. I was not notified the first time that I would be charged (I didnt even know I had a saved card on file!!). What a waste of time!Mint Mobile
Date: 08/15/2023
Dear ******, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromJane M.
Date: 08/13/2023
1 starI placed an order. When a week went by and they hadn't filled it, I canceled the order. How do I get them to refund my money. I'm on Social Security and can't afford to lose $107.00 dollars over an order that was never filled.Mint Mobile
Date: 08/14/2023
Dear ****, we apologize for the frustrations and inconvenience you experienced with your order. We would like to address your refund request directly, so we will contact you privately for further assistance.- ************ support, Mint MobileReview fromPatricia A
Date: 08/11/2023
1 starThis has been a nightmare!Ordered phones & service 7/21 -- my mistake and had wrong delivery address.Called 7/27 to see if we can redirect phones to correct address. Told would have to cancel 1st order and place a 2nd one. Assured no extra charges.Phones came, we activated and everything fine. On 8/9 my service was discontinued -- they said we "requested refund". Spent 4 hours on the phone with them and finally got phone turned back on.Meanwhile MINT is making unauthorized additional charges to my account -- 3 charges totaling over $1,000!!!8/11 My phone again is disconnected. I've spend almost $4K -- have a new phone -- but no service and the most frustrating part -- no help. Cannot reach anyone with MINT in the states and that is super frustrating.***************************Mint Mobile
Date: 08/14/2023
Dear ********, we apologize for the frustrations and inconvenience you experienced with the order and unwanted charges, we sincerely apologize for any trouble caused. We would like to address your concerns directly, so we will contact you privately for further assistance, please wait for our message.- ************ support, Mint MobileReview fromGregory T
Date: 08/11/2023
1 starThey are liers and cheats. Avoid totally. When I signed up salesman repeatedly told me data would just be slowed the 3G speed when you used your allotment. Not true you are disconnected till next month.Mint Mobile
Date: 08/14/2023
Dear *******, We apologize for the frustrations and inconvenience you experienced with data speed, ************** plan speed is reduced to 3G only after reaching limit, for all other plans data speed is at 128 kb/s, the data will never come to a complete stop as we still allow our customers to send picture messages etc. We would like to address your concerns directly, so we will contact you privately for further assistance.- ************ support, Mint MobileReview fromTeo H
Date: 08/10/2023
1 starMint Mobile does not work in group messages with a mix of android and iOS users. Additionally you can not send media files to Android users on IOS. I have tried all support carrier service options to fix this with no resolve. Unless I want to perhaps factory reset my phone or get a new phone. There are countless articles on Reddit about this. I have tried to contact support to get my account number to switch carriers and there is no account number visible on the provide which forces you to go through an endless loop chat with bots. This is unacceptable and deceptive business practiceMint Mobile
Date: 08/11/2023
Dear ****, we apologize for the frustrations and inconvenience you have experienced with group texting and not being able to access your account number, this is sensitive information we hold securely in our system, please wait for an email from one of our agents send you to help with this.- ************ support, Mint MobileReview fromLinda H
Date: 08/10/2023
1 starOk I changed my mind on the four stars. I didnt get a full seven day trial like promised and when I try to get my money back, they they can only give a refund if is seven days or less. Im at 13 now even with the trial and they still refuse refund. Im paying for something that I am not using. Just a heads up. If it sounds too good to be true, it normally it is NOT true. I thought this one would be different, but its not the first time Ive been wrong. Please reconsider switching to mint mobile.
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