Reviews

Review Details

• Review fromKatarzyna G

  Date: 09/11/2023

  1 star
  Worst phone service and customer service ever! The price is definitely great that's why I decided to try but after four weeks of use and countless attempts to resolve the issues I'm done with them

  Mint Mobile

  Date: 09/11/2023

  Dear ********* , we apologize for the frustrations and inconveniences you've experienced with the services, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromDavid A

  Date: 09/09/2023

  1 star
  RUN, the worst experience ever. Nothing but crooks. They promised you one thing and when time to do it they hold hostage at th elast moment with their BS.

• Review fromRobert B

  Date: 09/08/2023

  1 star
  The worst tech support ever, I am a professional in the tech world. And the tech support for mint mobile is the worst I have ever dealt with.

  Mint Mobile

  Date: 09/09/2023

  Dear ******, we apologize for the frustrations and inconveniences you've experienced with this kind of issue, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

  Mint Mobile

  Date: 09/09/2023

  Dear ******, we apologize for the frustrations and inconveniences you've experienced with this kind of issue, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromTina A

  Date: 09/07/2023

  1 star
  I decided to try Mint mobile and move away from my Spectrum Mobile account to try to save some money. When I purchased the 2 plans one for me the other for my husband it came out to $120 for three months not too shabby. I got an unlimited plan and a 5g plan. When I got the *** cards they wouldn't work in our spectrum phones after a week of talking to customer service it was concluded my phones have not been unlocked. So I requested a refund and received it.When my phone's were unlocked I decided to try again and renewed my plans for a more expensive price, this time my unlimited plan was $****** and my 5g plan was $83.12. ****** in total. Again wasted more time with customer service trying to get the **** to work with the same results again saying my phone's must be locked even though I had confirmation that they were unlocked by my previous provider. So again I asked for a refund on both plans but only got one of the plans refunded my unlimited plan ******. I spent a month talking to customer support with no refund on my ******** plan all they kept telling me is "it's being processed wait **** days". So a full month later I called customer support this time and he said renewals aren't refundable and they can't give me my $83.12 even though I was refunded my unlimited plan of $****** apparently by mistake which NOT ONE of the customer support people I was talking to for a month told me while i was begging for my money back. So I'm out $83 with not one day of service I was robbed.Horrible service

  Mint Mobile

  Date: 09/08/2023

  Dear **** , we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromJim A

  Date: 09/07/2023

  1 star
  i agree with complaint from ********************** below. Ordered a cellphone from them at 7:00 AM on 9/5/23. I paid extra for overnite / next day shipping. I never received a shipping or tracking email that morning so i called to check. **************** would not answer phone so i called sales and and told them about it they said dont worry they will send tracker and ship. They did not,and this was repeated thru many calls that day. Finally that night (9/5/23) i asked to speak to a supervisor and i told her to cancel my order and refund my credit card. She said she would. Didn't happen !!!This is what i received on my email next morning.(9/6/23)Your order has shipped issue not resolved as of 9/7/23.BUYER BEWARE

  Mint Mobile

  Date: 09/08/2023

  Dear *****, we apologize for the frustrations and inconveniences you've experienced with your order of the phone, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromLuz R

  Date: 09/06/2023

  1 star
  For 3 weeks i have not had service, first customer service rep i spoke to said there was maintance on the tower and set me up on another tower and still no service. He said that a new tix for further help and someone would call me. I never got a call because they didnt have my contact info that i provided. A week later i called and they did some troubleshooting and then said my sim was damaged they verified email. Name. Phone # . Contact # and address and said i would get a new sim . A week and 5 days later i have recieved nothing. I contact customer service again and one person stops messaging me and the next person says they closed my tix for no address. I paid a 6 month service and only have had service thats working for 1.5 months. I asked for a refund for the remaining months and was told no. I asked for a credit at least for the weeks without service and the question was skipped over. This was the worse service and customer service. Its affordable but they s**** you over. Its ridiculous.

  Mint Mobile

  Date: 09/07/2023

  Dear ***, we apologize for the frustrations and inconveniences you've experienced with the services, and refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromJulia A

  Date: 09/06/2023

  1 star
  WORST PHONE CARRIER IVE EVER HAD AND WONT REFUND ME Ive had network issues my entire time with mint, I live in a very populated area not the middle of nowhere. Some places Id have data and others not. Calls would drop all the time or people couldnt hear me. Customer support wasnt able to solve my issues and I had to renew to let them keep trying. Nothing worked and I have to leave carriers AND THEY WONT REFUND ME MY UNUSED TWO MONTHS LEFT! They have a terrible refund policy of 7 days. Thats not long enough to solve any network issues! STAY AWAY FROM THEM THIS IS THE REASON THEYRE SO CHEAP

  Mint Mobile

  Date: 09/07/2023

  Dear *****, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromMike A

  Date: 09/06/2023

  1 star
  Mint **************** is non existent. They try their best to kill your call through the phone tree. If you do make it to a live person, they cannot help you. They will tell you to to the *** page regardless of your question. My data usage went from 5gb a month to 15gb in one week and they cant tell me why. Only offer to sell me 1gb for an additional ten dollars. Find another carrier.

  Mint Mobile

  Date: 09/07/2023

  Dear **** , we apologize for the frustrations and inconveniences you've experienced with the usage of the data, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile.

• Review fromVictoria B

  Date: 09/06/2023

  1 star
  After transferring to mint I did not have cell service. I had 2 escalation tickets and talked to 5 customer service agents. They told me everything looked fine on their end and that they couldn't help me. After 5 days of no service, the customer service agent hung up on me and refused to help telling me my phone must be the problem. My phone worked just fine before switching to mint lol.

  Mint Mobile

  Date: 09/06/2023

  Dear ********, we apologize for the frustrations and inconveniences you've experienced with the services, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromMaria S

  Date: 09/06/2023

  1 star
  I switched phone companies and they will not give me a refund, partial, or full. First I was told it was because it wasnt within seven day. Then I was told its because I had to reactivate my phone that they dont give refunds on reactivations. I had tried to transfer the number be prior to the end of service, but I had issues with trying to get the right information from Mint to do that. So then I had to reactivate the phone number so I could transfer it. I did not know that I had to contact them to request a refund. I thought that would be automatic. I waited a period of time for it and went then when I did not receive it, I contacted them and thats when they kept giving me different answers to why they couldnt refund me. I tried to communicate with them online online chat it was getting the runaround. So I called them and the girl hung up on me.

  Mint Mobile

  Date: 09/06/2023

  Dear *****, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile