Reviews

Review Details

• Review fromJason A

  Date: 09/15/2023

  1 star
  Placed an order back on 8/23/2023 for a new phone/plan.Phone that was purchased was an older type flip phone for an elderly family member.It was the only simple flip phone that the company offered.Received phone/plan on 8/28 but the phone was huge (much to large for the person it was for.)Decided not even to activate the phone/plan.Put in an RMA request on the mint mobile website on 9/1 to cancel phone/plan.Did not get any email response from company until 9/7 which provided another procedure to go an cancel order.The instructions provided were out of date as the website had obviously been changed since they were created.I was able to figure it out and muddle through filling out/submitting the request.However each time I submitted the request it came back with "RMA Failed".No reason as to why.I have also called multiple times 9/7 and 9/15 to cancel the order.As of today 9/15 I called for the second time and the response was the same.I should receive something within ***** hours to return the product.I thought it was going to be in the mail, but the person today said it should be in an email.I didn't get anything the first time and I'm wondering it I will get anything now.Probably the same out of date procedure that I got before that didn't work.Their login on their website also constantly has issues.I have tried multiple times using multiple pcs/browsers and constantly run into the issue where after clicking Login it brings up an infinite rocket animation and never logs in.I have tried clearing the cache but that doesn't help. Sometimes it actually works but the majority of the time it doesn't.At this point I'm tired of the hassle and just want a refund.

  Mint Mobile

  Date: 09/16/2023

  Dear *****,We apologize for the challenges you've faced with our customer service and the phone size issue. We sincerely regret any inconvenience caused. We'd like to address your concerns directly, so we will be reaching out to you privately to provide further assistance.Best regards,Social Media Support, Mint Mobile

• Review fromDebra R

  Date: 09/15/2023

  2 stars
  I signed up for service on 8/9 and was planning on using an esim. Every time I tried to use it it said my phone was locked by my carrier. The carrier kept telling me that my phone was unlocked. I called mint to ask if I could pay extra and get a regular SIM card. I was told that I would have to cancel and reorder and get a regular SIM card. They said that they would refund me. I got an email denying my refund. I called back and was told again that I would be getting a refund. No refund! I called again and was told the same thing. I called again on 9/5 and spoke to ****** and she said she would have them send my refund asap because I have been waiting so long. Ten days later nothing! I told her she could just credit it towards my next bill she said she could not do it that way and not to worry because I would get a refund. Now I get a message from my friend who told me about Mint and he has two credits for $90 EACH for me signing up but I cant even get my $45 refund or credit. If I was not getting my refund I should at least get the $90 for signing myself up! I have never seen such horrible customer service in my life! I gave it two stars because the phone service seems fairly well so far but I have only been using it for ******************************************************************************************************************** with the esim. He seemed to want me to sign up again so he could credit. I just spent over a month trying to get my phone unlocked find my previous carrier calling them daily until I got an agent who knew what to do and I was expecting more from Mint. I was sadly mistaken! I have worked in call centers and this is ridiculous. I know for a fact, all calls are monitored and recorded.

  Mint Mobile

  Date: 09/16/2023

  Dear ***** , we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromJoshua S

  Date: 09/15/2023

  1 star
  The chat agents intentionally delay responses because they hate their job. The ***** number is just a voicemail that goes nowhere. Its a completely automated business with no human beings involved, their entire objective is to waste as much of your time as possible.

  Mint Mobile

  Date: 09/16/2023

  Dear ******, we apologize for the frustrations and inconveniences you've experienced trying to contact our customer service team. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint Mobile

• Review fromjessica y

  Date: 09/14/2023

  1 star
  If you are going to change to a different provider in the future, do not get mint mobile. They will hold your account information hostage and will do everything they possibly can to not give it to you.

  Mint Mobile

  Date: 09/15/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromGisele R

  Date: 09/14/2023

  1 star
  I have service with Mint Mobile, and my experience has been nothing short of a nightmare. I chose this company because they promised a specific amount of data per month in a reasonable price. Unfortunately, they have failed to deliver on their promises, and it's been incredibly frustrating.First and foremost, I've had constant issues with my service and data. I've found myself facing data throttling and limitations regularly. It's incredibly frustrating when you can't use your mobile services as intended due to their lack or signal.To make matters worse, their customer service is the worse. I've paid for data overages that were supposed to be included in my plan. This month I did not receive it whatsoever. This is completely unacceptable.On top of all this, the customer support from ****************** has been utterly unhelpful. I've spent countless hours trying to resolve these issues, only to be met with poor communication and no resolution.All these problems have been a major inconvenience in both my personal and professional life. I chose Mint Mobile based on their marketing, and I expected to receive the services I paid for. Unfortunately, they have failed to meet even the most basic expectations.I strongly advise against choosing Mint Mobile as your mobile service provider. Their inability to honor their service and provide the promised service coverage and data allocation has left me with no choice but to look for better alternatives. It's a frustrating and disappointing experience that I wouldn't wish on anyone.

• Review fromJohn f

  Date: 09/13/2023

  1 star
  SALES TEAM LIES TO YOU TO SIGN YOU UP. CUSTOMER SERVICE NONE EXISTANCE AND THEY DO NOT CARE ABOUT YOU.

  Mint Mobile

  Date: 09/14/2023

  Dear ****,We sincerely apologize for the frustrations and inconveniences you have experienced with our Sales Team, as well as any issues you have encountered while attempting to connect with our customer care department. Please know that we are committed to addressing your concerns and providing you with the necessary support. We will be reaching out to you privately to ensure that you receive the assistance you need.Best regards.- ************ Support, Mint Mobile

• Review fromCurtis A

  Date: 09/13/2023

  1 star
  Mint Mobile totally took me for 3 months of service without anything other than an automated support system which is no help whatsoever. I verified through their website that my iPhone 11 Pro *** was compatible and purchased a 3 month plan. Downloaded the Mint app and attempted to activate my eSimm. Now it indicates my phone is not eligible. Complete scam! Look at their responses to all these horrible reviews, complete AI automation!

  Mint Mobile

  Date: 09/13/2023

  Dear ******, we apologize for the frustrations and inconveniences you've experienced with the eSIM, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromPat M

  Date: 09/12/2023

  1 star
  I have made 6 calls to mint mobile to fix the issue with my service and each person gives me the run around or hangs **** I have a new business I am working to build up and when I call my clients, my caller ID reads as a mans name ***********I cant build confidence in my clients when they see another persons name on the caller ID. I believe I have lost many clients because of this discrepancy.Disgruntled doesnt begin to sum up how I feel. A Mint mobile Reps I spoke to did some clean upThen had me change something on my phone in settings with the caller ID then asked me to shut off my phone. Still a problem as of today.This attempt to resolve this issue has been going on for months. I had to come to this platform to get attention. I dont want to have to switch services, I need resolution!I do have my personal phone with a different provider and I do not have this issue.

  Mint Mobile

  Date: 09/13/2023

  Dear *** , we apologize for the frustrations and inconveniences you've experienced with the Caller ID , we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromSuzy S

  Date: 09/12/2023

  1 star
  WORST SERVICE EVER!The front line folk are usually superficially friendly but untrained and basically reading from corporate prompts. It literally takes a house fire to get to a supervisor. Out of more than 3 dozen calls, i was only actually contacted 3 times... and every supervisor i spoke to LIED repeatedly. I would drive my car through their store window in appreciation of their 'service' if they weren't too criminal of an organization to run an actual location.They deserve NEGATIVE stars but one seems to be the minimum I would LITERALLY bathe in camel vomit before I would EVER use mint mobile

  Mint Mobile

  Date: 09/13/2023

  Dear **** , we apologize for the frustrations and inconveniences you've experienced with the services, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile.

• Review fromCece W

  Date: 09/11/2023

  1 star
  People barely speak English, paid for service,went to East Coast,I live on **********. Called 4 times, and had to go to supervisor. Reported to my bank, that's fraud.No office, all outsourced telemarketing, and you spell everything they still get it wrong.

  Mint Mobile

  Date: 09/12/2023

  Dear ********, we apologize for the frustrations and inconveniences you've experienced with our customer service and the issues with your service on the East Coast, we sincerely apologize for any issue caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance. - Social Media Support, Mint Mobile