Reviews

Review Details

• Review fromBear E

  Date: 09/18/2023

  1 star
  Mint Mobile service isn't good( for me) I've called for : Tech support ( joke) I have had no service several times and can't contact them because I have no service. I had to call from another phone but, to no avail. Each person says they don't see any notes. This could be a movie thriller... Who's got your money? ( not me)I've been told I would receive a refund in 7 to 10 business days ( joke) **************** is not local ( hint) . I want my money back. Mint your no julep...Not happy

  Mint Mobile

  Date: 09/20/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing service issues. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromCameron B

  Date: 09/18/2023

  1 star
  Sold me a used phone as new and a 1 year plan received August 22. Started a return the same day and it took until the 29th to receive a return lable. This is after about 15 calls and being promised a call back every single time. They received the phone and plan back September 1. I waited the 10 business days and no refund. Called Friday the 15th and was told wait 24 hours to verify they had received it and that I would receive a call back Saturday. Wouldn't you believe it, no call back. Today Monday The 18th I'm currently on the phone with a mint manager that is telling me they have received the phone to the warehouse and I need to wait 10 business days for the refund to process. If it takes 10 business days from today that will be a total of 38 days that they have had $593 of my money tied up. That is "If" they actually process my refund".

  Mint Mobile

  Date: 09/19/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with the refund. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromSteven S

  Date: 09/18/2023

  1 star
  I purchased a new phone through Mint Mobile. I was an existing customer with the purchase of the phone I was to receive six months of free service. I received the phone in the mail with an invoice and a friends dont let friends over pay for wireless rescue a friend share kit, absolutely no instructions or information on. What do I do or how do I activate my new phone. I have contacted customer service over a dozen times and they keep hanging up on me. The last woman I talk to said that I was supposed to use the Sim card in the share kit for the seven day trial for myself and then my six month promotion would kick in after that, how am I supposed to know that if no instruction is given to me? I cant get an answer from their worthless customer service without keep getting hung up on. I loved Mint Mobile service. Ive had no issue with it but due to this experience I just want to return the **** phone and go to another carrier I am so over mobile at this point in time.

  Mint Mobile

  Date: 09/19/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromJames B

  Date: 09/18/2023

  1 star
  I never used their service and requested a ****** refund and Mint Mobile said they could not do this even though I used a Debit Card. If it walks like a duck and sounds like duck then...Mint Mobile stealing from a very ill 67 year old man on SSR is despicable.

  Mint Mobile

  Date: 09/19/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with a refund. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromDave D

  Date: 09/18/2023

  1 star
  Lied about "no contracts", lied about the monthly price, worst cell coverage I've ever had. Don't waste your time.

  Mint Mobile

  Date: 09/19/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromWilliam S

  Date: 09/17/2023

  1 star
  Worst service ever. We were referred by a friend and were told when we called and signed up that the referral was set up. Now 2 months later it's, oh we have no record of it. I spent a month calling customer service over and over trying to resolve why my android phone didn't get data working, to no avail. I finally bought a new phone. Which worked fine after that. But it was a Note 20 Ultra 5G, so should have worked fine. Nope. Anyway, we are canceling and never looking back.

  Mint Mobile

  Date: 09/19/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with the referral credit. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromSara Z

  Date: 09/17/2023

  1 star
  Genuinely unhelpful customer service. They don't listen to the issues you have and just read replies from a prompt between leaving you on hold for excessive wait times. It is impossible to speak to a supervisor and any problems that cannot be addressed get ignored by giving you a "ticket number" saying someone will get back to you days later which ultimately does not resolve the issue. The issues go so far beyond a simple language barrier from outsourcing overseas.

  Mint Mobile

  Date: 09/20/2023

  Dear ****, we apologize for the frustrations and inconveniences you've experienced with the services, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromKaren N

  Date: 09/17/2023

  2 stars
  They are horrible I am deaf and use caption phone and three people hung up on me because they didnt want to deal with a handicap

  Mint Mobile

  Date: 09/18/2023

  Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues. One of our representatives will get in contact with you by email.Best regards,Mint Mobile

• Review fromDan C

  Date: 09/15/2023

  1 star
  I had Mint Mobile service for a time. My cell phone died and I ordered another which they sent. It was inoperable so I returned it with a certified, return receipt letter saying give me another of refund my $280.00. They have done neither. I want my money returned.I procured another phone from another source but they assigned me to Mint Mobile for service. hmmmmmmmmmmm maybe ok but I still want my $280 returned.Spoke with three customer abuse individuals---no English. ugh

  Mint Mobile

  Date: 09/16/2023

  Dear ***, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromGiovanni L

  Date: 09/15/2023

  1 star
  Horrible service. They will give you a great network connection for your first 3 months, then when you renew your plan, you suddenly get no internet on your network. Spoke with several agents and none of them solved the issue. They'll give you a solution that will work for roughly a day, then it'll be the same issue again. Not worth the headache honestly That number they gave me is the same one I've been calling. Reps are purposefully avoiding to give survey to save themselves. They don't know what they're doing and they just lie about almost ******************* is a scam about coverage and pricing

  Mint Mobile

  Date: 09/16/2023

  Dear ***, we apologize for the frustrations and inconveniences you've experienced with the data, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile