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Business Profile

Mobile Phone Service

Mint Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

1.14

Average of 742 Customer Reviews

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Review Details

  • Jen S

    Date: 05/16/2025

    Placed order ($1545.15), rejected and money to be issued due to possible fraud. On phone with customer service/sales for over an hour. Needed to spend another $1545.15 to place a duplicate order was promised everything was fine and the second order was all set, just for that to be cancelled. They are saying 7-10 days to get my money back and want another $1545.15 to place a third order. Crazy...don't use them!

    Mint Mobile

    Date: 05/17/2025

    Hi ***, were so sorry for the trouble with your order and the delays in getting it resolved. One of our agents will reach out via email to help make this right.

    Yereny, Mint Mobile Social Media Team

  • Eric D

    Date: 05/16/2025

    Seems like fraudulent advertising. I find the price of service. Then it says "New customer offer for first 3 months only; then full-price plan." But they do not tell you what the full price plan is, I looked through the entire website for half an hour and didnt find it. Brother had the same issue.

    Mint Mobile

    Date: 05/17/2025

    Hi ****, were sorry for the confusion with the pricing details after the intro offer. One of our agents will be reaching out via email to assist further.

    Yereny, Mint Mobile Social Media Team

  • Joshua G

    Date: 05/13/2025

    I was also swayed by the **** ******** commercials. I mean, he seems like a decent person. I tried to switch my phone service over 4 days ago, and wasnt able to due to my phone being locked by my current carrier. No big deal. Bought a new phone. Wanted one *********** my tracking info and it said it would be delivered when I would be at work. No biggie. Tried to change delivery instructions online, and was not able to. I was told to call the shipper. Called Mint Mobile and was told they couldnt help me?Called ***** to adjust delivery to the local ***** office and was told I cant. Mint Mobile had restrictions that require my signature at the home. Was told that I needed to call Mint Mobile and have them call *****. No problem.Called Mint Mobile and staff agreed to call ***** with me on the line. Spoke to another ***** *** and a ***** supervisor, who finally was willing to help me to schedule a later delivery time, but there was a catch. I needed Mint Mobile *** on the line to talk with them, as they needed to provide the private shipping account info. I thought Great! The shipper is on the line. Wrong. He did not stay on the line.Spoke to several more staff members who hung up on me, and then finally another one who gave me two options. Be home to sign or cancel my order. I called back once again and a staff member agreed to call *****. This was only after I decided I would cancel the order and my service. I was told an order cancellation/refund couldnt be made until I shipped the item back first. Cant ship something I never received.She told me to call back in 30 minutes for the results. I guess she lied to me. Called back and spoke to another staff member, who didnt know anything about what I was calling about. I was placed on hold again, and then we told they had worked it out so I just needed to contact ***** to request a later delivery time. Once again all lies. ***** staff told me to go online and try to adjust the delivery instructions.

    Mint Mobile

    Date: 05/15/2025

    Hello, we're very sorry for the trouble with your device delivery and the back-and-forth between our support and ****** One of our agents will be in touch soon to look into this further.

    Yereny, Mint Mobile Social Media Team

  • Sadie S

    Date: 05/10/2025

    I signed up for what I believed was an unlimited data plan with Mint Mobile. When I went to activate the service, I was told I needed a physical SIMbut the only one available was for a 15GB plan. I assumed this was compatible or would be applied to the unlimited plan. Unfortunately, it wasnt, and I unknowingly ended up with two overlapping plans.I reached out for help and explained the mix-up, but customer service denied my refund request, citing their 7-day policyeven though the issue was due to unclear communication on their end. I lost $90 for a service I didnt use.The customer support experience was deeply disappointing. Id caution others to double-check everything before signing upthere is zero flexibility or understanding once theyve taken your money.

    Mint Mobile

    Date: 05/12/2025

    Hello *****, we're sorry to hear about the confusion with your plan activation and the refund issue. One of our agents will be reaching out shortly to take a closer look.

    Yereny, Mint Mobile Social Media Team

  • Laurie O

    Date: 05/09/2025

    I was just telling everyone I know switch to Mint!! I went from 25 yrs at ATT to Mint this spring, unlimited service and it was AMAZING!. Then Mint wrote me that I'm wasting money and to downgrade to 15GB a month. I said great and since that day of the downgrade not ONE call has gone through, every call has dropped and customer service can't fix the problem. They said Napa CA connectivity isn't that great!! Something they didn't tell me when I signed up!! Good info to tell before we sign up with Mint. Now calling everyone to say don't switch, I was wrong! Such a bummer.

    Mint Mobile

    Date: 05/10/2025

    Hello ******, we're truly sorry to hear about the dropped calls after downgrading your plan and the connectivity issues in your area. One of our agents will reach out shortly to assist you.

    Yereny, Mint Mobile Social Media Team

  • Azadur K

    Date: 05/06/2025

    Unnecessary Data Plan Upgrade On April 26, 2023, I enrolled in a Mint Mobile family plan for myself and my wife. Our plan included unlimited calls, texts to the **** and ******, and 5 GB of data per line. My data usage remains under 5 GB, while my wife typically uses less than 1 GB. However, the day after activation, her data allowance was mysteriously upgraded to *********************************************** higher charges. Despite contacting customer support multiple times, this incorrect upgrade and associated fees have persisted, renewing automatically each year. I am now paying extra for a service we neither need nor use.

    Mint Mobile

    Date: 05/07/2025

    Hello ******, were very sorry to hear about the data plan upgrade issue and ongoing charges. One of our agents will reach out to help sort this out.

     

    Yereny, Mint Mobile Social Media Team

  • Ariel O

    Date: 04/27/2025

    Terrible customer service. They told me to "sell my service" because they "couldnt" activate a plan that I bought. Huge scam. **** ******** should be ashamed of his business and customer service. Especially after being with mint this year would have been my 5th year but I tried to buy a new phone and they tried to scam me.

    Mint Mobile

    Date: 04/29/2025

    Hello *****, we're very sorry about the experience with activating your plan and the way it was handled. One of our agents will be reaching out shortly to assist you directly and check what Really happened, since our service cannot be re-sell. 

    Yereny, Mint Mobile Social Media Team

  • Oliver M

    Date: 04/21/2025

    terrible customer service - scammed me out of my money and wont transfer my line

    Mint Mobile

    Date: 04/23/2025

    Hello *****, sorry to hear about the trouble with your line transfer and feeling scammed. One of our agents will be in touch to help sort this out. Yereny, Mint Mobile Social Media Team

  • Dawn T

    Date: 04/16/2025

    On the 3rd month, data slows down, almost to a stop, around 15 days before payment is due, no matter how much data is left. There is no way I have unlimited data with 19 gb used and 1.6gb of 10 gb left on hotspot and I don't have a connection! **************** also hangs up on customers if it is a service complaint. I have been with mint mobile for a year and it's not worth another month.

    Mint Mobile

    Date: 04/23/2025

    Hello ****, sorry to hear about the slow data speeds and trouble reaching support. One of our agents will reach out to assist you further. Yereny, Mint Mobile Social Media Team

  • doug b

    Date: 04/15/2025

    simply put, if they have an issue and can't provide you service (their issue), they will not provide you your money back for unused service. They seem to be designed to fail at fixing their technical issues... but they are awesome at quoting their contract erms.

    Mint Mobile

    Date: 04/23/2025

    Hello ****, so sorry for the trouble with your service. One of our agents will be reaching out to help. Yereny, Mint Mobile Social Media Team

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