Business Profile
Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.14/5 stars
Average of 741 Customer Reviews
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Review fromMukti K
Date: 11/16/2023
1 starI phoned this morning to tell them I do not approve of their new International roaming plan. I was transferred to manager **** who said there is nothing she can do about it. I asked for a phone number or email address to make a complaint and she said she could not give me one. I then tried via chat and was speaking with ******* who disconnected me when I said you cannot just change an agreement midstream. If they would like to change a plan after my FULL PAID year is up they can do so then. Since I was disconnected I tried again and was finally connected to someone named Princess who said she would pass to upper management. I asked her to email me a copy of our dialog and she said she would do within the hour. 3 hours later I tried one more time and was disconnected by ***** when asked to forward my previous dialog with Princess.You cannot just change a portion of an agreement because you feel like it when a person has paid for a full year upfront.Mint Mobile
Date: 11/17/2023
Dear *****, we apologize for the frustrations and inconveniences you've experienced with the roaming, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromMegann H
Date: 11/14/2023
1 starTerrible customer service. Was lied to multiple times. Mint Mobile was fine for 14 months until I broke my phone. I spent several hours with Chat trying to figure out what was wrong, with the recommendation to buy a ******* Galaxy S20+. Was told that it was eSIM compatable. Waited 5 DAYS for the new phone . Come to find out it was not eSIM compatable. My old *** did not work in the new phone, and the new SIM card that came with the new phone would not connect to my 12 month prepaid account. Got a replacement SIM card 2 days later; this is after 20+ hours with Mint Mobile chat and agents. The replacement SIM does not work either. They say they will refund $373.43 that I spent on this phone, but not the 10 months remaining on my prepaid service. I've been lied to by this company at least 3 times from the ************* disconnected multiply times when they couldn't help me. I wish I never tried this company. I now am without a phone for 2 weeks, and will have to find another phone and carrier.Mint Mobile
Date: 11/16/2023
Dear ***********************,We sincerely apologize for the challenges you've faced and the misinformation provided during your recent interactions with Mint Mobile. We understand the frustration this has caused and are committed to addressing your concerns.To address your specific case, we will be reaching out to you privately for additional details. Thank you for your patience and understanding.Best regards,Social Media Support, Mint MobileReview fromCarole T
Date: 11/14/2023
1 starTo my honest opinion, this company is a scam. They are ok with charging a customer even though you are not using their service. This is my experience with them. I used their trial sim card before (I purchased 3 month on sale for $90, unlimited calls and internet). With this plan, I encountered many issues with connection and network, even though they said "unlimited". I realized that in *****, they don't have coverage on some areas and my message were delayed, my phone calls were getting forwarded to voicemail, and the wifi connection was too slow and even non-existent in some areas, there was no coverage. When this plan ended, I misplaced my phone somewhere on a trip and I lost the sim card. I only called mint mobile 1 month after because I needed to recover some information from my lost phone, that i could only access if i renewed the plan, and get the same phone number. I was so hesitant about renewing that plan due to the previous issues that I mentioned earlier. I just went ahead and called them and I prepaid another 3-month plan, thinking that maybe there was something wrong with the first sim card. After the payment of about $82 for their cheapest 3-montu plan, they told me that I have to pay additional money for them to ship the sim card. Because I so much hated the my previous experience with their service, I immediately had a second thought and I asked them right. I realized it would a waste of money anyway to pay for a defective product, it wasn't worth renewing q plan just to get access to information from the sim card honestly. To my opinion the service was useless to me, and it wasn't even worth it. I asked them to cancel within the same hour (I did not have their sim card, so i never used a minute in that plan). To my surprise, Mint mobile representative told me that even though I never used it or never going to use it, they can't refund my money. I escalated the claim, but since then, they have been just ignoring me.Mint Mobile
Date: 11/14/2023
Dear ******, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromStephen S
Date: 11/13/2023
1 starLast September I paid Mint Mobile $45.00 for 3 months of 5g, unlimited data plus a new *** card for $10.00. After activating my account and receiving a email from customer service saying I was "good to go" when in fact my *** card was showing disabled. My prior carrier turn off their service, after I requested a transfer pin and I was stranded with no cell service.Being a OTR driver, a working cell phone is a important tool in trucking. Thinking that I may have damaged the *** card when setting up my service, I ordered a new *** card. Went to work, dealt with in Inconvenience, returned home a week later, installed new *** card and waited 50 hours before turning on my phone. NO SERVICE *** CARD is disabled!Of course I was back on the road so there wasn't anything I could do about It.Fed up dealing with the issue, went back to my prior carrier, called Mint to see If I could get my $55.00 back. NOPE! Have in cancel within 7 days!And of course lost my phone number, I've had since my very first cell phone, because it's been two weeks and they gave it away. A royal pain in my a** contacting my contacts, credit cards, utilities, etc.Thanks *************************!!Mint Mobile
Date: 11/14/2023
Dear *******, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromPaul D
Date: 11/12/2023
1 starHave been stranded overseas by Mint Mobile for months. Multiple tickets. Zero help. Horrible service. As soon as I get back to ********** I am going to try to get the money back I spent so I could use my phone internationally what a joke and then find another provider who actually cares about the customer.They promised everything, including they would contact me on my Italian number as well as by email.NEVER heard from them.Terrible service.Review fromHee Seung L
Date: 11/10/2023
1 starI requested to cancel 1 of 2 numbers I had w/ MINT (due to lack of signal). MINT "accidentally" cancelled both numbers, suspends 2nd number without notification, cancels my account (so I have no online access) AND locks my phone number so I am not able to transfer my number (in use for very long time). **************** unable to help except "open a ticket" and forces me to wait 48 hrs! WITHOUT a phone number that I rely on for work and home. MINT MOBILE proved to be the most horrendous customer experience, and being forced to be without a phone which I rely on for EVERY ASPECT of my daily life is proving to be detrimental. And MINT MOBILE has nothing but more frustrations to offer their customers. ************************* should pull the plug on this. OR if he has any conscience, stop running ads online every 5 mins! Utterly disappointed with Mint Mobile. Beyond my worst imagination!Mint Mobile
Date: 11/12/2023
Dear HS, we apologize for the frustrations and inconveniences you've experienced with this kind of issue, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromCristiane B
Date: 11/10/2023
1 starThe worst company in the world!Please, dont buy any plan from Mint mobile! You are going to regret forever! They charged me twice on my credit card, they stole my money and they just said sorry for the inconvenience!Mint Mobile
Date: 11/10/2023
Dear *********, we apologize for the frustrations and inconveniences you've experienced that you have been charged twice, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromApril R
Date: 11/09/2023
1 starUnable to use this service with my unlocked functional phone and was never reimbursed my money. After many emails and phone calls still no refund. Was told to call my bank all my bank shows is where the money was taken for the 3 MONTH service & was never given back. Thieves!! Was so hopeful because it sounded too good to be true and guess what, it was. They robbed me. DO NOT RECOMMEND.THIEVES.SCAM.Mint Mobile
Date: 11/10/2023
Dear *****, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromBarry N
Date: 11/09/2023
1 starI have spent almost three hours on the phone because while trying to just trying to buy a year plan the account got locked up. I'm trying to pay them for a full year and none of the customer service reps can figure out how I can do this.Mint Mobile
Date: 11/10/2023
Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
Best regards,
Mint MobileReview fromJasmine L
Date: 11/08/2023
1 starAbsolutely abysmal customer service and record keeping.Signed up for and paid for 3 mos unlimited plan, received confirmation; however, there was a problem with transferring my old number. Contacted Mint and they surmised it was an internal error and placed a ticket. In the meantime I was supplied with a temp number, which I did not use. Next day transfer function worked, but the plan was wrong. Contacted CS again and they stated to have no record of my unlimited plan choice. Tried to submit screencaps through app chat, but chat didn't accept despite permissions given. They insisted I must pay the difference to upgrade or cancel my service and start over with a new number or for some reason contact Best Buy where I bought the Sim card. I planned to just ride it out until the 3 mos service ended; however, I've run out of data despite being on wifi nearly 98% of the time. This time I contacted Mint through the website and surprisingly this chat accepted screencaps. I even included the transaction history from their own site showing my plan selection and payment. I was then dropped repeatedly from the chat. 4th agent said they put in a ticket to sign me up for 12 months service unlimited plan and having to pay $180. I was livid and was dropped from the chat. I stated to the 5th agent I did not ask for nor agree to additional services or terms. I only wanted the service I signed up for and would not be inclined to continue business with them beyond the 3 month period. I don't even trust this company to keep my financial info safe, they seem to be a collective of scammers or have no ability to function outside a script that makes no sense for the situation.Mint Mobile
Date: 11/09/2023
Dear *******, we apologize for the frustrations and inconveniences you've experienced with the incorrect plan, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile
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