Business Profile
Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 2,602 total complaints in the last 3 years.
- 669 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/03/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mint Mobile is my cellular provider now for several years. Approximately eight months ago very suddenly and abruptly with no change whatsoever in my usage behavior for cellular data, all of my data was used within a day. After several phone calls and hours of conversation with Mint Mobile customer service people. They finally agreed to give me I believe 2 GB of free data. I never left my home after receiving the data and only used my Wi-Fi at home, not their data at all, within one hour the GB was gone again. After that, I briefly left Mint Mobile to another company, but then came back again. maybe six months ago. Everything has been fine until very recently. I just renewed for three months on August 17. Within five days, all of my data was gone again. I did not travel. I did not do anything out of the ordinary I am. I am retired. I am at home 80% of the time using my Wi-Fi for Internet and not their data. Yet when I spoke to Miss Mobile ***************** I got nowhere absolutely nowhere they would not acknowledge that there was any issue and that I mustve used my date which I absolutely did not. I have looked around on the Internet, a particularly Reddit. There are other people that have experienced the same thing. And other people that have the same frustration with Mint Mobile customer service telling the customer that their data hasbeen legitimately used. I have not used my data every month. I get through the whole month just fine on 5 GB of data unless I travel at which point I will buy more data if needed. I no longer wish to use Mint Mobile as my cellular carrier. I want a refund for the 3 months of service I purchase on August 18, 2025 for $75.00.Business Response
Date: 09/08/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:09/02/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Two step email verification will not work. On August 31 I tried to setup two-step verification via email, no email received that day, September 1 or September 2. On Sept 2 I am on the phone with customer service and they try to send me the email - nothing for 4 hours in any inbox including spam. Was on the phone with customer service for 1.5 hours, passed through 3 different people and they landed on: Its an outage on the towers in your area. That makes no sense. My cell service works fine. I'm not receiving an email when connected to my home wifi on my phone or laptop. I am receiving emails from everyone else. After they had me try a new email, they said I have to wait 30 days and try verification again. Not acceptable for a phone line to have no two step verification these days, and that risk isnt worth the pennies saved. I want a solution or a refund for the remainder of my contract.Business Response
Date: 09/08/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:09/01/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I switched 6 months ago, 3 months in and service issues happen on the regular, I pay for my elderly mothers phone also, to get a deal they make you do autopay, now Im looking to switch again and they wont refund my 3 months advance payment and wont take auto pay off because Im connected to my mothers account. Could barely understand the customer service people ( I called several times with issues) All I wanted was a refund for my remaining time. Pro rate it. Another company s******* their customers and not giving a s***Business Response
Date: 09/05/2025
Hello,
In regards to this matter, we have confirmed that a refund has been issued. Please allow up to 7-10 business days for the funds to be credited back to the customers account.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:09/01/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
During annual renewal process at 07/28/25, for my annual mobile plan at Mint Mobile, for plan "12 Month Plan | 5GB/mo", Mint charged me double amount of money in order Order ID ********* and ************* correct annual renewal fee was approx $200, but Mint charged me $200 plus ******.When chatted with Mint online customer service in end of July 2025, they committed it was their system error, and guarantee they will refund. But it's not 08/31/2025, I never received any refund of approx $200. I will not recommend Mint mobile to my friend based on this experience.Business Response
Date: 09/05/2025
Hello,
In regards to this matter, we have confirmed that a refund has been issued. Please allow up to 7-10 business days for the funds to be credited back to the customers account.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileCustomer Answer
Date: 09/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** **** ***
Initial Complaint
Date:08/31/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today I attempted to cancel my services with Mint Mobile while I was at the *** store. While I was able to reach a customer service ***resentative, I had to state multiple times that I was requesting my account number and the pin port number that is required to transfer a phone numberto another company.Every time I stated that I wanted the information only, the ***resentative would not give me my information, but would then try to sell me a promotion to stay with mint mobile. At times, when I again had to request my information, the agent pretended that they could not hear me. At times, the Mint Mobile agent sounded like he was losing patience with me because I kept telling him I was not interested in any other products.After about seven minutes, the **** ***resentative that I was with took the phone and told the Mint mobile ***resentative to just provide me my information as I was not interested in staying with mint mobile. The agent questioned who he was then speaking to and asked why did they get on the phone. The **** *** told the Mint mobile *** that they were not listening to what I wanted so she got on. The agent said I had to wait at least three minutes for my account information to be released. He then continued to try to sell me a with T-Mobile while we waited. It looks like there is a time feature that the mint mobile ***resentative had to get through in order to give me my account information or they were just delaying the information to make it difficult to cancel my service.The entire call took about 15 minutes to get my account number and the pin ********* comparison, I also did this today with Visible Mobile as I was transferring two separate phone lines from two separate phone companies into ****. Visible took less than two minutes and everything was done via text message and through their app service. Mint mobile is practicing predatory cancellation practices and needs to be investigated for their cancellation policy.Business Response
Date: 09/05/2025
Hello,
In regards to this matter, we have attempted to contact the customer via the email and/or phone provided on this form. If the customer could respond to us at their earliest convenience, with the information we have requested, we would be happy to assist them in resolving this matter.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:08/31/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to cancel my wireless plan and get the full refund because the signal of Mint is weak in **********. I'm under 7-day policy to get the full refund, However, they said I exceed the minimum usage so that I cannot get the refund. But there's no information on the website about usage. There is no reason for them to reject my refund request.Business Response
Date: 09/05/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileCustomer Answer
Date: 09/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ****
Initial Complaint
Date:08/29/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Almost 10 hours trying to set up Mint Mobile service after activating the *** and transferring my T-Mobile phone number of 25 years. Now, I have zero phone capabilities - no internet, no texting, nothing. My phone has been rendered useless. No amount of Mint Mobiile Charbots or live humans can help me. This company is a scam. I will resume my T-Mobile service and want a full refund from scam-Mobile.Business Response
Date: 09/03/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:08/29/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I am a mint customer for about 3 and half years now. My cousin was looking for a new provider and i refered mint to her thinking we might as well earn some referral credit. So i shared a referral link to her via my mint mobile app. And to make sure, we dont make any mistake, i personally guided her through the link to activating her new mint mobile plan. After that, I forgot about it for a while and as i was on the my 5th month of my 6 month mint plan. I was all ready to use my refereal credit, i was disappointed to see that there was no record of me referring anyone. I googled and found out about 2 weeks waiting period but it had been 3 weeks now. I tried contacting the cutomer support and explaining him about everything and giving him every bit of information about my account and my cousins account. After along 15 minutes talk, he told me my cousin was to use a referral code for me to receive a referral credit. I argued for a while but he seemed really uninterested to help. I was even more disappointed with mint mobile and thought about changing the provider but now im so intertwined with all the bank account and other accounts, so its hard. I found this platform to give out constructive feedback to mint and now ive said what i wanted to say. Hope that mint would hear it and trynna improve the referral system. Just know that referral system helps you guys to get a customer for life but you make it so hard to get referral credit. Its less about the money and more about living up to what you say.Business Response
Date: 09/03/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:08/29/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mint Mobile would not sell phone as advertised on website at current sale price over multiple days (8/25, 8/26, 8/27, 8/29). Mint Mobile would not authorize transaction as advertised on website. Mint Mobile would not resolve order issue. On multiple phone calls over days Mint Mobile advised me that they could not and would NOT make the order for phone, and eventually Mint Supervisor recommended I go somewhere else for a phone and service that they could NOT and would Not sell or provide service to me. I called and spoke with Mint Mobile multiple days on purchasing a phone and completely wasted my time and created anxiety and stress (while current phone was broken). Mint Mobile was completely unprofessional, customer care was nonexistent and NOT caring and could not resolve my problem. Mint mobile indicted they would call me back, and they never called me back and wasted more of my time waiting.Mint Mobile should be held responsible to sell and execute orders at the advertised prices on website. Otherwise, Mint mobile is a fraudulent company and false advertising. Mint Mobile refused to resolve the issue over multiple daysBusiness Response
Date: 09/03/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileCustomer Answer
Date: 09/03/2025
No one from Mint Mobile has contacted me or reached out to me to resolve the issue from last week. Therefore, Mint statement is incorrect that they are working to resolve the issue. However, I called the number provided and talked to 2 different representatives that knew nothing about the issue, could not resolve the issue, and did nothing to work on the issue.Business Response
Date: 09/09/2025
Hello,
In regards to this matter, when customers are unable to place online orders, it is due to the payment method being rejected or declined. In these situations, we recommend the customer use an alternate payment method or PayPal.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:08/28/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my line has been hijacked by hacker and mint mobile not helping . he was able to activate my line on another phone and turn on authentication app which now customer support cant access the account just been giving the run around from mint mobile if this was another carrier they would have fix the problem right away (all they had to do was check my account for recent changes ) . i don't have access to my account or line he was able to reset my bank passwords and mint mobile still allowing him to use my line . i haven't changed anything email or address or imie all changes to the account was made by hacker and they still haven't restored my line spent all day talking to customer support they just give a ticket number ******Business Response
Date: 09/01/2025
Hello,
We have resolved this matter per the customers request and the account should reflect the updates.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileCustomer Answer
Date: 09/01/2025
no they didnt I ported out becouse of lack of security with 7 months left they need to refund worst carrier I been with nightmare dealing with themBusiness Response
Date: 09/08/2025
Hello,
In regards to this matter, the customer had informed us that no further action was required.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint Mobile
Mint Mobile is NOT a BBB Accredited Business.
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