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Business Profile

Mobile Phone Service

Mint Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

Customer Complaints Summary

  • 2,600 total complaints in the last 3 years.
  • 666 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to pay my and my wife's phone bill with Mint Mobile last week using my credit card in order to receive the 3% cash back offered by my credit card provider. However, Mint Mobiles system repeatedly rejected the payment and displayed a message indicating the issue was with my credit card company.I contacted my credit card issuer, and they confirmed that no payment attempts were declined on their end. I tried multiple times, but was ultimately unable to complete the transaction using my credit card due to Mint Mobiles system error. I was forced to use ****** instead, which does not offer any cash back *********** a result of Mint Mobiles faulty payment system, I lost the opportunity to earn 3% cash back on my payment. I am requesting reimbursement of the equivalent 3% cash back amount that I was unable to receive due to this issue.Our numbers are ********** and **********

    Business Response

    Date: 07/08/2025

    Hello,
    We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

    Customer Answer

    Date: 07/08/2025

    Can you contact me by email or text? Thank you!

    ********************************

    Business Response

    Date: 07/14/2025

    Hello,
    In regards to this matter, we will attempt to contact the customer via the email provided on this form. If the customer could respond to us at their earliest convenience, with the information we have requested, we would be happy to assist them in resolving this matter.
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

    Customer Answer

    Date: 07/20/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    Xurui ****

     

  • Initial Complaint

    Date:07/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    30 March 2025 - My wife referred me to Mint Mobile which was advertised to earn a $15 sign-up credit to be applied to my account at the next account renewal. I signed up for 3 months of service and received a $15 credit to be applied to next renewal.6 April 2025 - I referred my mother to Mint Mobile which was advertised to earn a $45 referral credit to be applied to my account at the next account renewal. 26 April 2025 - The $45 referral credit was not received. I called Mint Mobile and the representative was able to verify the referral link, the account set up, the linked payment on both accounts, and the broadly advertised referral credit, but said they could only present with a $20 credit and offered no resolution for the advertised amount.29 June 2025 - Received notice of account being auto renewed for 1 year of service ($184.52 total), but only a $15 credit was applied to the renewal. Called Mint Mobile about missing credit and was told that the full renewal amount would need to be refunded, phone turned off, and the order recreated with the appropriate credits. The refund request was submitted with an unknown ETA of when the phone would be turned off.1 July 2025 - The phone service was turned off and I called Mint Mobile to have the credits correctly applied and reestablish service. Representative noted that the $15 credit that was previously applied was no longer available and they could only apply a $20 discount.The customer service has been polite, but seems to be either pushed to dive up customer costs or severely crippled by the Mint Mobile system/tools. Either is completely unacceptable and needs to be rectified immediately.

    Business Response

    Date: 07/07/2025

    Hello,
    We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

  • Initial Complaint

    Date:06/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Nov 2024, I upgraded from a 3-month to a yearly Mint Mobile plan. After **** withdrew the full yearly payment, I got no confirmation email, and my account still showed the 3-month plan. After contacting support, I was told my plan was updated, so I continued using the service.On June 27, 2025, halfway through my yearly term, my phone lost service. Three days later, I got an email saying: "Psst...Your Mint Mobile Plan Ended ***, *** 22, 2025." It took more wasted time to confirm Mint had cut me off. After contacting support again, my service was restored.However, my overall experience has been terrible. **************** chat is useless. Agents with Indian heavy accents keep transferring me and repeating the same questions (name, problem, etc.), wasting hours of my time with no solution.I still can't access my online account because Mint wont send the code to reset my password. Every time I contact support, they avoid fixing the issue and instead want to handle my account for **** want ****************** to fix these ongoing problems and restore full access to my account.

    Business Response

    Date: 07/07/2025

    Hello,
    We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

  • Initial Complaint

    Date:06/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mint mobile is refusing to start new service for my son using my mint mobile referral with pending credits, On Sunday 6/29 & Monday 6/30 calls were made to agents at Mint Mobile and also my bank which on a 3 way call with a Mint mobile agent and a bank exposed my social security number and credit card information to Mint ************ bank clearly states, in regards to my credit card there is no problem or restriction on my credit card being used for purchase, the problem is with mint mobile payment processing side My son is Type 1 Diabetic and needs cell phone service for His CGM, Blood Glucose Monitoring.. In need of Resolution to these issues.

    Business Response

    Date: 07/04/2025

    Hello,
    We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

  • Initial Complaint

    Date:06/29/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted Mint Mobile the day unauthorized charge made to my credit card. Verified a purchase made by a non cardholder, refused to refund unauthorized charge because the thief used a day of service. **** is aware the purchase was made by a thief.

    Business Response

    Date: 07/04/2025

    Hello,
    We have resolved this matter per the customers request and the account should reflect the updates.
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

    Customer Answer

    Date: 07/05/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** *******

     

  • Initial Complaint

    Date:06/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want my telephone number released so I can port it to another provider.I have had terrible experiences with Mint Mobile. The final straw is them not releasing my number. I have contacted them several times by email and phone. I need valid account number and pin. None of the account numbers they have provided are valid.

    Business Response

    Date: 07/31/2025

    Hello,
    We have resolved this matter per the customers request and the account should reflect the updates.
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

    Customer Answer

    Date: 08/01/2025

    They are holding onto my number despite numerous requests for porting details. 

    I received an email confirming the port was completed. They were unable to get their esim service to work despite a couple of months of back and forth! 

    I asked for the information I needed to port my number elsewhere. The information they provided was invalid.

    I requested it again. Again this information was invalid.

    I requested a third time and they stated that the port was never completed with them and to contact my provider prior to them.

    I provided the automated email advising that the port was completed. 

    Now they are saying that they released my number. 

    None of their responses have ever been consistent or resulted in a positive outcome.

    I want the number back that I have been requesting to have back since 2023!

    Business Response

    Date: 08/06/2025

    Hello,
    We have updated the customer on the status of their account.  For additional information on suspended and cancelled accounts, the customer can refer to section 8.1 of the Terms and Conditions:  *****************************************************************
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

    Customer Answer

    Date: 08/08/2025

    The business has referred me to section 8.1 with no explanation of how it applies to my situation.

    Nothing was suspended. In fact Mint Mobile continue to keep taking payments from my card without authorization. 

    This has been going on for 2 years. I have tried again and again to get my number back.

    The response is not satisfactory. It is representative of customer service from **********************. No one seems to know what they are doing. This is the same experience I had when attempting to set up Mint Mobile services. Random responses that are contradicting, unhelpful or wrong. 

     

    Business Response

    Date: 09/19/2025

    Hello,
    In regards to this matter, the phone number was cancelled on 2/18/25.  Per Section 8.1 of the Terms and Conditions: Upon cancellation for any reason, we may reassign the phone number associated with your account, and you may be unable to transfer that number to a different carrier.
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

  • Initial Complaint

    Date:06/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Between August 2023 and May 2024, I was repeatedly charged by Mint Mobile despite having canceled my service. The unauthorized transactions are as follows:Aug 26, 2023 $132.18 Nov 24, 2023 $132.22 Feb 22, 2024 $130.80 May 23, 2024 $130.60 After canceling the original prepaid plan, I did not authorize any renewal. I contacted Mint Mobile multiple times via phone and chat to dispute these charges and request a refund, but they denied any wrongdoing and refused to reverse the payments. They claimed that the plan was still active, but I did not receive any services for these payments, nor was I notified about automatic renewals.This appears to be an unfair billing practice. I am requesting a full refund of the above charges totaling $525.80, and that Mint Mobile stop any further unauthorized billing.

    Business Response

    Date: 07/03/2025

    Hello,
    We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

  • Initial Complaint

    Date:06/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a Mint customer for approximately a year. I decided I wanted to upgrade my phone and purchased one through their app. Upon checkout, I was asked if I wanted to purchase a 12 month plan and receive 12 months free so I did. When I attempted to activate my new phone plan, they told me that that perk was only for new customers. Now, they are refusing to refund the $240 I spent on the plan, and I have to purchase a new plan to continue receiving service.

    Business Response

    Date: 07/01/2025

    Hello,
    In regards to this matter, we have confirmed that a refund has been issued. Please allow up to 7-10 business days for the funds to be credited back to the customers account. 
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

  • Initial Complaint

    Date:06/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a three-month plan on June 4, 2025 and my order number is MT7677674. After giving the service a fair try, Ive found that the signal and coverage in my area are consistently poor and unreliable, making it difficult for me to use the service effectively.Since Ive only used about three weeks of the plan (22 days) and no longer intend to continue using the remaining two months, I kindly request a partial refund for the unused portion of the service.

    Business Response

    Date: 07/01/2025

    Hello,
    In regards to this matter, we have confirmed that a refund has been issued. Please allow up to 7-10 business days for the funds to be credited back to the customers account. 
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

  • Initial Complaint

    Date:06/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June the 9th 2025 I requested a refund for the unused 6 months of mobile service I was receiving from mint mobile and I was told it would be 7-10 business days for the refund to get back to my bank 7-10 days had come and gone and I went back to inquire with them and then they tell me 7-10 days from June 11th 2025 when the refund was approved still no refund as of June 26 2025 so when I inquired with them they kept tellin me the refund was sent to my bank and i have screen shots from them that there was no refund sent to my bank .. lo and behold Mobile found that they made an error so apparently now its gonna take another 7 to 10 days for my refund because they screwed up Ill be waiting almost a month for my refund by the time I actually get it. Not to mention the endless arguments with mint Mobile telling them that my bank does not have it and then my bank does not see it.

    Business Response

    Date: 07/01/2025

    Hello,
    We have resolved this matter per the customers request and the account should reflect the updates.
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

Mint Mobile is NOT a BBB Accredited Business.

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