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Business Profile

Mobile Phone Service

Mint Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

Customer Complaints Summary

  • 2,605 total complaints in the last 3 years.
  • 670 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre paid for 12 months for my phone service with mint mobile. When I canceled, I found out the remainder of the service is not refundable. When I signed up, I did not know that its nonrefundable because that language is not clearly displayed. Mint mobile refused to issue a refund.

    Business Response

    Date: 09/25/2025

    Hello,
    In regards to this matter, we have confirmed that a refund has been issued. Please allow up to 7-10 business days for the funds to be credited back to the customers account. 
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

    Customer Answer

    Date: 09/28/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The refund is completed. 

    Regards,

    *****************

     

  • Initial Complaint

    Date:09/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/19/25 i was talking to mint mobile customer service, to get my account information to port out, the representative ******* located in the ****************** charged my card when "looking for options" for me to stay with them and then hung up the phone.On 09/20 i spoke to an agent in the phillipines that was working to have my refund processed, when he said the refund was processed he was about to give me a ticket number for it and the call dropped, he was also supposed to give me my account information.

    Business Response

    Date: 09/24/2025

    Hello,
    We have resolved this matter per the customers request and the account should reflect the updates.
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

  • Initial Complaint

    Date:09/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 17, 2025, my Mint Mobile line *************) was hijacked. Despite reporting it immediately, **** failed to secure the account, delayed protections, and misrepresented the status of my account. They also shut down my other line in the process. A T-Mobile representative confirmed that my account email (********************************* ) was still on file, contradicting Mints statements.T-Mobile (Mints parent company) was able to secure my other T-Mobile line *************) in under 20 minutes, proving that Mint could have acted quickly but failed to do so. Because of Mints delay, I was exposed to nearly $10,000 in fraud (prevented only by ***** Fargo), lost at least one day of work, and experienced severe stress and sleep disruption.I repeatedly requested written confirmation that my account protections were in place (IMEI block status, NOPORT, SIM-swap lock, and restoration of service) but Mint refused. I also requested refunds for both my account and my wifes account. To date, **** has failed to provide written confirmation, failed to issue refunds, and failed to restore services promptly.This matter is documented under Mint Ticket No. TECOPSJSD-****** and FCC Complaint No. 8161998.Amount in dispute: You can put $10,000 (fraud exposure + lost wages/stress damages).Desired Resolution:Written confirmation of IMEI, NOPORT, and SIM-swap lock protections.Refunds for my account and my wifes account.Restoration of my Mint line and full ********** IMEI blacklisting under any circumstances.Compensation for damages, including at least one day of lost wages and stress.? Do you want me to also draft the shorter public-facing summary (23 sentences) that BBB will display on the companys profile page? This one should be sharp, customer-facing, and avoid legal detail.

    Business Response

    Date: 09/23/2025

    Hello,
    We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

  • Initial Complaint

    Date:09/16/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have a 1 year subscription. i have contended with a week signal - calls fad in/out & are dropped. i have talked with 11 agents; the last one said it was my phone (IPhone SE). I purchased an IPhone 15 & have the same problem. It doesn't take a rocket scientist to know what the problem is. I HAVE ONLY 1 BAR OF SIGNAL STRENGTH OUT 0F 5. iphone

    Business Response

    Date: 09/21/2025

    Hello,
    In regards to this matter, we have confirmed that a refund has been issued. Please allow up to 7-10 business days for the funds to be credited back to the customers account. 
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

    Customer Answer

    Date: 09/22/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** *******

     

  • Initial Complaint

    Date:09/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a pre-paid package through mint mobile. When I went to activate it I was told I couldn't bring my phone with me as I had bought a package. I said that I understood and that was ok, I'm almost out of minutes and need to use my phone tomorrow to just activate the new line. I was told they couldn't because they were having errors. I told them i needed a way to communicate the next day and If they couldn't activate my phone I'd need to buy a Trac phone or something so I needed a refund. I was told they wouldn't give me a refund despite the fact that I literally couldn't activate my phone when I was supposed to be able to. I have already bought a Trac phone in case it won't work tomorrow and no longer wish to use there service as they weren't able to activate it as promised in their advertising, I would like to switch to another carrier and keep my number. I would like a full refund as they weren't not able to activate it and made me buy a Trac phone in order to have minutes for a problem on their and won't issue me a refund.

    Business Response

    Date: 09/21/2025

    Hello,
    We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

  • Initial Complaint

    Date:09/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 14, 2025, I called Mint Mobile asking for my account # so that I can transfer my cell phone number to another carrier. **** refused and insisted that he had better pricing. He offered 4 free months of free unlimited data for two accounts and a $90 credit. He offered an annual family plan of unlimited data for 2 accounts starting on Sept 15, for a total of $480 (or $240 for each account) for a year's worth of service. On September 15, 2025, my credit card was charged $97.80 for one account (******* *******), and $68.01 for my wife's account (******* *******). The charge was to recur every 3 months. This means that Mint would charge me $720 a year for an unlimited data family plan with two accounts and not the $480 that was verbally offered by Agent ****, on June 14, 2025. On September 15, 2025, I called Mint Mobile to dispute the difference in what was offered by Agent **** and what was charged to my credit card. Agent **** confirmed that what Agent **** offered on June 14, 2025 was not true and that I was then added to a $720 a year unlimited data family plan for 2 accounts to be billed $90 per account every 3 months. **** refused to instate the original plan that was offered by Agent **** because rates change all the time, even though I had agreed to an annual plan rate on June 14, 2025. Agent **** was unwilling to honor the initial offered rate, hence this complaint.

    Business Response

    Date: 09/21/2025

    Hello,
    In regards to this matter, we have confirmed that a refund has been issued. Please allow up to 7-10 business days for the funds to be credited back to the customers account. 
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

  • Initial Complaint

    Date:09/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The operator repeatedly deducted the amount, and after communication, they returned the deducted amount. However, my renewal balance of 500 US dollars disappeared. After complaining, they refused to return it. I believe they should return it to me. Moreover, it affects my subsequent payment and the use of the renewal balance. It should be returned double the amount. When I complained, they gave me a code CRJ116180. Because I spoke Mandarin, please contact me via email or text first.

    Business Response

    Date: 09/21/2025

    Hello,
    We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

  • Initial Complaint

    Date:09/15/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MINT MOBILE told me before i signed up that my Iphone7 was compatible with the service. After a week, I suddenly saw no bars, and no ability to make wifi calls regardless of their claims. I called multiple times and and their story suddenly changed; specifically they said "your phone is only PARTIALLY compatible which is why you cannot make voice calls". Of course making voice calls is literally the reason I own a phone. They never said anything about "partial compatibility" from the beginning and now they claim I'm stuck with the contract and I should pay for a service I cannot use!! Only reason I even signed up is because I wanted to keep my old phone and no have to buy a new one; I relied on what they told me and now they pulled a **************

    Business Response

    Date: 09/21/2025

    Hello,
    In regards to this matter, we have attempted to contact the customer via the email and/or phone provided on this form. If the customer could respond to us at their earliest convenience, with the information we have requested, we would be happy to assist them in resolving this matter.
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

  • Initial Complaint

    Date:09/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for 3 months of service, they could never connect my phones after several attempts. I then requested a refund and they refused. They took my money and I received nothing in return.

    Business Response

    Date: 09/21/2025

    Hello,
    We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

  • Initial Complaint

    Date:09/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mint mobile service is terrible and not working

    Business Response

    Date: 09/21/2025

    Hello,
    We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
    For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
    Thank you,
    Mint Mobile

    Customer Answer

    Date: 09/24/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint and the money has been refunded

    Regards and thank you to BBB for your assistance,

    ***** ******

     

Mint Mobile is NOT a BBB Accredited Business.

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