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Business Profile

Juice

Nekter Juice Bar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Juice.

Complaints

This profile includes complaints for Nekter Juice Bar's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nekter Juice Bar has 4 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged twice on 3-21-2023 by Nekter Juice Bar for the amounts of $14.55 and $22. I never visited Nekter Juice Bar on this day or any day in the last month. I would like an investigation on Nekters part to see why this happened. I also want to be compensated immediately for this amount as I never purchased any products from any of their establishments in the last 30 days.

      Business Response

      Date: 03/22/2023

      We hope to learn more and ask if you can kindly send in screenshots of these charges to us. We definitely want to make sure you are taken care of and sincerely apologize for any inconvenience that you have experience by this. If you can reach out to us at *********************************** we hope to get this corrected for you ASAP!

      Customer Answer

      Date: 03/22/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
      I hope to get a response via the email they provided. It was extremely difficult to connect with someone via phone. 

      Regards,

      *********************

       

    • Initial Complaint

      Date:02/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 3 day cleanse from the Mission Valley, *********, location. I started the 3 day cleanse and noticed that some of the products were expired after I had already finished drinking them. After I consumed the last drink I developed a fever, had projectile vomiting, and severe cramping with diarrhea. The drink that I consumed was milked based and 6 days expired. I noticed that others were expired so I went to the location in hopes to exchange the product for product that was not expired. The manager went in the back with my cooler bag while keeping me waiting for about ********************************************************************************************************* front of other customers and her coworkers in a bully like manner trying to embarrass me. She continued to state that it was impossible for her to sell expired product. I showed her the ones that were expired and she told me it wasn't her fault and to leave the store and never come back. I advised her that I would not be returning to buy any more expired products.

    Nekter Juice Bar is NOT a BBB Accredited Business.

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