Business Profile

Credit Reporting Agencies

Experian Consumer Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

951 total complaints in the last 3 years.
383 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9/15/24 I was trying to get my free annual credit report and I received a massage from Experian stating:A condition exists that prevents Experian from being able to accept your request at this time. A massive data breach just exposed 2.9 billion private records including social security numbers. Sign up for ******* obtain your Experian annual credit report, please mail your request to the address below using the Annuel Credit Report Request form. Annual credit Report Request Service P.O. ********************************** 9/26/24I did not received my free credit report by mail. I tried going online again and after Experian received my personnel information to log in; Experian tried to get me to sign up for a $29.99 monthly credit score membership. What is going on here? I did not had this bad experience with Transunion, or Equifax.
Customer Answer
Date: 09/28/2024
You have my written confirmation that I authorized the submission of this complaint and that I am requesting assistance from BBB.
Business Response
Date: 10/08/2024
Thank you for writing
and expressing your concern regarding your Experian(R) CreditWorksSM membership.
Experian CreditWorksSM prides itself on providing an excellent customer
experience and vigilantly strives to provide the highest standards of customer
care and satisfaction. We appreciate the time you took to send us your comments
and suggestions. We value the input from
our customers and assure you we will give serious consideration to the issues
you presented to us. It is through
information provided by customers like you that we can improve our products and
memberships.
Initial Complaint
Date:09/25/2024
Type:Customer Service Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Experian has no customer ********************** at all. It's impossible to get through to talk to a live person. The automated service constantly hangs up on you and tells you to call back later. For a company that is based on keeping a persons information safe they do not act like they care about their customers at all. My account was hacked and my phone number and email was changed. I can't log into my account. I have 2 step identification so all the info goes to the hacker when I try and get into my account. I can't get through to a live person to rectify the situation. It is very frustrating. Absolutely terrible customer **********************. 0/**
Customer Answer
Date: 09/26/2024
Yes I wrote the complaint and I authorize BBB to go forward
Business Response
Date: 10/04/2024
Thank you for contacting us regarding creating a membership on our Experian(R) website. Our records indicate that you do not have an active membership. To enroll, please visit **************************** and create a new membership.
Customer Answer
Date: 10/04/2024
I do have an account with ********************** that someone hacked and has access to. This is why Im complaining about this company. They are supposed to protect the consumers but make it extremely difficult to rectify issues. I cant access my account because someone else has control over it. They changed the email and telephone number on the account so 2 factor identification is impossible.
thanks
****
Business Response
Date: 10/09/2024
Thank you for writing and expressing your concern regarding your membership. Once we receive the requested information, we can escalate your concerns to our engineers for further assistance. Depending on our findings, we will contact you for additional information or notify you upon resolution of the problem. Please contact our agent using the contact information provided to you by voicemail message if you have any additional questions during the resolution process. We hope this information is helpful when considering this matter.

Customer Answer
Date: 10/09/2024
This is the issue!!! You can't get a live person on the telephone!!!! I was just told to send a bunch of information to Experian to get my account closed. Why is it so easy for a person to get into my account and change all my info, but it is nearly impossible for me to get someone to help me reverse it or just close my account. Your customer ********************** is awful. Your automated messaging system is horrific. You just end up having the call being ended saying that it can't help you right now. For a company that provides a service to help with identity theft it is way too easy for theives to get into it and steal someone's account. You make it way too difficult for your customers to get help.
Thanks
****
Initial Complaint
Date:09/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was offered a Free credit report online from Experian, but it wasn't free, I found out later they charged me for a membership that I DID NOT want, they stole my daughter's grocery money right off my account, and I WANT IT BACK, however, I CANNOT get a human being in the phone. That's why I decided to contact BBB to help me with this. I cannot feed my daughter now because they stole my grocery money. please help
Business Response
Date: 10/04/2024
Thank you for expressing your concerns regarding Experian(R)CreditWorksSM Basic.

After doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to you. To better assist us in locating an account, we require additional information. We would appreciate if you can provide us with the following:
a. Full credit card number being billed.
b. Bank statement indicating card being billed.

Please fax any supporting documents to: **************. ATTN: Experian Consumer Affairs (Complaint ID: **********

Or, you can mail to:
ECA
PO Box 2390
***************

Our customers are very important to us, and we look forward to hearing from you with the information requested above.
Please note that several websites offer similar products, and in many cases, customers discover,after reviewing their billing statement or the website where they enrolled,that the product is offered by a different company.

Thank you for your understanding and cooperation.
Initial Complaint
Date:09/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have gone through ************************ and also called their numbers that they have on file on their website including their "so called" corporate number. I have recently changed my moving address and my information. I cannot log into my experian account to update this information. The phone number they provide, you cannot speak to an agent. Every time I change my password, I STILL cannot log in to my account. No matter how many times I have reset the password. There is no one to talk to and discuss about this. This is an agency that is supposed to protect your identity and they have no option to contact anyone to talk to on a personal level to help you with any issues with their website or services they may have. This is questionable and untrustworthy. I cannot update my new address, phone number or anything else if I cant recieve further assistance by talking to a person to help me gain access to my account since resetting the password does not work. I would like to ask some questions on how I can keep my credit and my personal information protected. If they cant require a phone number to speak to someone directly, then they cant be trusted and are engaging in fraudulent activites. I would like someone from their corporate offices to reach me personally as soon as possible.
Customer Answer
Date: 09/25/2024
I think I have made myself clear on my explaination duing the complaint. Experian has no contact numbers to talk to someone one on one in regards to any issues or questions in regard to their service, or any problems you may have with their website. I am unable to log in after numerous times of trying to reset my password. All they offer is an automated recorded voice that sends over a reset link. When it doesnt work, you cant talk to someone to help you any further. That is why I have requested the company to contact me to help me gain access to my account so I can update it. This is an agency that deals with peoples identities and personal information and if they cant give out a number for people to talk to someone directly, it comes off as shady.
Business Response
Date: 10/04/2024
Thank you for writing and expressing your concern regarding your
membership with CreditWorksSM. Our records indicate you
successfully logged in on September 24, 2024. If you are still experiencing
this issue, please reach out to us. Thank you for your patience in this matter.
Customer Answer
Date: 10/04/2024
I will say this AGAIN...I dont care what your records say....I was NOT able to log in successfully. I dont know where you got that from. I had to keep getting repeated emails to change my password and it STILL would not let me log in. I have explained the problem, and you have no contact through the telephone to fix this matter and you are still incompetent and gutless not to provde a person for me to contact or have someone call me to rectify this issue. Instead you responded in the copout and cowardly way by not putting any accountabilty and blame on yourself. I went in and tried to log in after you wrote me this cop out response and i STILL could not get in to my account. Try again...you are failing and shouldnt be handling peoples personal information. You are proving time and again through your breaches and other things why you shouldnt be trusted. Your lack of contact is a red flag as was your reply. Try again and do better or I will tell everyone I know through your social channels, media and elsewhere what frauds you people are.
Business Response
Date: 10/07/2024
Thank you for writing and expressing your concern regarding your Experian(R)
membership. Our representative left a voicemail requesting to reach you at 4:10
PM on October 7, 2024. At this time, we would like to express our regret that
your experience with Experian may not have met your expectations or our
standard of excellence. We strive for exceptional customer satisfaction and
hope we have addressed your area of concern to your expectations.
Initial Complaint
Date:09/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was charged $29.99 again when I been canceled my membership , for the past two hours Ive been trying to speak to a live agent & all I get is a robot. I need my membership canceled and refunded!
Customer Answer
Date: 09/24/2024
Was charged ***** for a membership I already canceled, and would like a refund. I called customer ********************** and I continue to get a robot and not a real person
Business Response
Date: 10/01/2024
Thank you for writing and expressing your concern regarding your membership with Experian.

Our records indicate that you ordered a credit report along with a trial Experian CreditWorksSM Premium membership on June 19, 2023. The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on August 3, 2023. Per your request, your paid benefits ceased, effective October 27,2023. You continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you.

Our website describes the offer, and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.

After conducting a detailed search of our database, we are unable to locate the charges you reference in our systems using the information provided. In order to provide assistance, we are in need of additional information. Please provide us with the following:

The complete credit or debit card number that was billed
A bank statement showing the charges from our company

Please fax the requested documents to: **************
ATTN: Experian Consumer Affairs (119783342)

Or, you can mail to:
Experian Consumer Affairs
PO Box 2390
***************

Our customers are very important to us and we look forward to hearing from you with the information requested above. We apologize for any inconvenience. Thank you for your understanding and cooperation.
Initial Complaint
Date:09/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went on experience to see my free credit report and unknowingly.Sign up for their one month subscription.I try canceling it when I realized it was gonna charge my card.And there's nowhere online that you can cancel ***** says you have to speak with the ***************** speak with the representative and it tells me that they cannot transfer me to a representative for 3 months in a ******* it keeps charging my card and I want my money back. It says that they're not allowed to send it to a live representative.They have limited reasons to send it and getting a refund is not one. I feel like they trapped me into paying $25 a month and it's unfair.I wanted to see my free credit credit report and here.I am $75 in and can't even cancel it.They're gonna charge me again.
Customer Answer
Date: 09/25/2024
I did submit this complain and I'm seeking help from the Better Business Bureau. I've been unable to speak with a live agent to cancel my subscription. The attached are the dead end I run into constantly. It's just a huge loop that has no end and no person to speak with. They continue to take money from my account. Please help me.
Business Response
Date: 10/04/2024
Thank you for writing and expressing your concern regarding your membership with CreditWorksSM. Our records indicate that you enrolled on August 9, 2024, and requested to cancel your membership on September 22, 2024.

Customer satisfaction is our priority; as a courtesy, we have issued a refund of $24.99 on September 22, 2024. Please allow 3 - 5 business days for these funds to be processed to your credit card account. We have changed your membership to Experian CreditWorksSM Basic starting on October 17, 2024, is a free product that provides consumers access to their Experian credit report and FICO(R) Score daily.

At this time, we would like to express our regret that your experience with CreditWorksSM may not have met your expectations or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectations.
Initial Complaint
Date:09/23/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Experian has my social security number and my whole identity. They will not allow me to access my account which I have made already, because of an error that they made. They have ignored me and made it impossible to reach them. I made an account with them online. Due to their error on their site I am unable to log in because they made an error processing my registration. The account exists and they have my entire identity and my social security number and they are not allowing me to check on what they are doing with my identity. They have ignored the BBB and myself so I am making the same complaint again and I will keep doing it until I can ensure the safety of my identity. I want to receive an apology from a real human being and to speak with a human being who will fix Experian's error so I can check my account which contains my SS number and my identity.
Customer Answer
Date: 09/23/2024
I give the BBB authorization to help me and speak to the business on my behalf. I can not reach anyone at Experian and they have all my personal details and my account is not working
Business Response
Date: 09/30/2024
Our office recently received your correspondence ofregarding the above-mentioned consumers personal credit report.

In order to reinvestigate the consumers complaint, please forward the consumers specific disputes along with the consumers complete identification information (Social Security number, full name, current address, previous addresses in the last two years and date of birth).

Please include one copy of a government issued identification card, such as a driver's license or state ID card, etc.,and one copy of a utility bill, bank or insurance statement, etc.

Additionally, if there is information appearing on a credit report that is believed to be inaccurate or incomplete,we must have a specific dispute. Examples of specific disputes are as follows: not mine, paid in full,never delinquent or included in bankruptcy or for public record disputes: not mine, paid/satisfied, vacated or filed in error. If the status dates, amounts, balances or other specific data is incorrect, the consumer should also indicate what the correct information should be. Please specify the item or account name and number.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

Experian strives to achieve a high level of customer ********************** for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

Senior Regulatory Affairs Associate
Experian Consumer Affairs
Customer Answer
Date: 10/03/2024
I want to speak with a human being. I will not email my personal information when they screwed up. I want a phone call. I already have an account, the registration has failed.
Business Response
Date: 10/10/2024
Thank you for contacting us regarding creating a membership on our Experian(R) website. Our records indicate that you do not have an active membership. To enroll, please visit **************************** and create a new membership.
Customer Answer
Date: 10/10/2024
I DO have an active account. I got a letter from Experian in the mail confirming that my credit has been frozen. I want my credit to remain frozen but I want to be able to login to my account and check my account. Every time I try, the site says that my account has been made but there is an error with the registration and that I must call Experian to fix this.

Experian has all of my personal information and identity. I want their error to be fixed so I can log into my account which HAS been created and contains my personal information.
Initial Complaint
Date:09/23/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the process of establishing an Experian account, an error message appeared inviting me to call a customer ********************** phone number to complete my request.I called that number and an automated attendant kept sending me to the *** where I had entered my request, same error message would appear, inviting me to call customer ********************** - membership ************ and request to speak with a "specialist"I would proceed accordingly and again the automated attendant would tell me "can not connect you to a specialist" and send me back to the same ***, thus looping the *********** it is my right to open an Experian account and ********************** can not on one side display error messages (stating "something wrong on our side") and oblige the customer to iterate the process via an automated attendant. it becomes an infinite loop. Don't even credit reports have the obligation to be consistent? Don't they have a license? I am a cardiovascular surgeon, I do have a few licenses and if I were to treat like that patients I would be called upon by the Board of Medicine and by the DA's office. Is Experian any different in terms of obligations with respect to its customers?
Business Response
Date: 10/09/2024
Thank you for writing and expressing your concern regarding your membership with Experian(R). Our representative called requesting to reach you at 9:10 AM on October 9, 2024. I have sent an email to you with my contact information for further assistance. At this time, we would like to express our regret that your experience with Experian may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectations.
Customer Answer
Date: 10/10/2024
Hello
A ******** called on 10/09 while I was in the OR, I asked her to send me her coordinates that I would call her back as soon as done with the operation.
I did so on 10/09, no answer, left detailed message,
again 10/10, no answer
replied to her email suggesting we make a telephone appointment to resolve the issue, see below,
no reply from Experian agent neither to call messages I left nor to email
still awaiting Experina to contact me when I am outside of the Operating Room, I understand they may be equally busy hence my suggesting to agree on a time in which we may talk. Still waiting for their response
email exchange follows
"
Rush, Danielle <**********************************************************************>
Wed, Oct 9, 10:28?AM (1 day ago)
to me

Good Morning,
We received your complaint on the Better Business Bureau about being unable to enroll in an Experian membership. We apologize for the inconvenience this has caused you and would like to schedule a callback at your earliest convenience. I am available Monday to Friday from 8:00 AM to 4:00 PM Central Time at ************. I look forward to assisting you further.
******** *. Rush
MCE | Experian Consumer Affairs | Senior Regulatory Affairs Associate
P.O. Box 1240 | *************** | ************
****************************

GR <**************************************************************************>
8:24?AM (5 hours ago)
to ********

Hello ********
returned your call twice on 10/09 and called you again on 10/10
probably best to set up a telephone appointment by email
Thu 10/10 I will be available as late as possible for you
shoot me an email back with a proposed time
best
********
Business Response
Date: 10/14/2024
Thank you for writing and expressing your concern regarding your membership with Experian(R) CreditWorksSM. We show that the issue was resolved on October 10, 2024. If you are still in need of help regarding this issue, please reach out to us. At this time, we would like to express our regret that your experience with Experian may not have met your expectations or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectations.

Customer Answer
Date: 10/16/2024
while the contingent aspect of the complaint was (painfully and slowly) finally resolved, the essence of the complaint remains standing and side form assertions to the contrary by Experian, has not been touched in the least. Only lip service.
Meaning they respond saying sorry for your experience, we strive for excellence, contact us should there be any need. Point is that the complaint delt precisely with the inability to contact them. In order to have them respond to an error message, in which they were acknowledging a problem on their side, I had to file a complaint with BBB. They fail to mention how to contact them. Cant be through their customer ********************** number, an automated attendant that failing the customer to choose one of the given options will tell you "cant connect you to any **** and hung up
It seems the standard reply BBB gave, a universal reply that applies to any complaint, fails to furnish a phone number to call with a live attendant if the choices given by the automated one don't correspond to the reason of the call. In other terms I could not call their customer ********************** and respond to the automated attendant "I still have problems with my account access, you responded to my BBB complaint saying to call you". Their automated system would just interrupt the communication.
Initial Complaint
Date:09/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Experian will not stop charging me for this service. I've tried a multitude of times to cancel it. They hide the process to cancel the service. A service I'm sure was a free service that somehow turned to a paid subscription. I don't want this. I haven't wanted it. Experian is making it extremely difficult to cancel this. They have no way on the website to cancel. They force you to call or write an email. But I had to use ****** to figure that out. Experian designed it this way. It is illegal for one and unscrupulous behavior. Fix it now! I want my money back and this service canceled.
Customer Answer
Date: 09/22/2024
Yes, i wrote this. Experian is intentionally making it extremely difficult to cancel. I still haven't had it canceled. I can't afford it.
Business Response
Date: 09/27/2024
Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.

Our records indicate that you ordered a credit report and a trial membership on September 12, 2022. The membership was not canceled;consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on October 22, 2022. Per your request, your paid benefits will cease, effective October 22, 2024. You will continue to have access to your Experian(R) credit report and FICO(R)Score once every 30 days, at no charge to you.

Our website describes the offer and the order form details the terms and conditions of the offer,including billing at the end of the trial and monthly after that unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.

We issued a refund totaling $43.90 on September 27, 2024, as a courtesy. Please allow 3 - 5 business days for the funds to process to the credit card account.

At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectations or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.
Customer Answer
Date: 09/27/2024

Better Business Bureau:
Regardless of the fact that there is a way to cancel, it shouldn't be this hard. This is illegal and the practice needs fixed.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *****
Initial Complaint
Date:09/22/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to cancel the fee for my "free" credit report for two months. They keep taking the money out of my account. I cannot sign in to my account now but the money keeps being taken out. I just want them to stop and return the money for the last two months.
Customer Answer
Date: 09/22/2024
I've tried to cancel my membership and an getting no where.
Business Response
Date: 09/27/2024
Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.

Our records indicate that you ordered a credit report and a trial membership on July 8, 2024. The membership was not canceled;consequently, per the published terms of our offer, the credit card provided was charged our monthly membership fee on July 16, 2024. As you requested, your paid benefits will cease, effective September 27, 2024. You will continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days at no charge to you.

Our website describes the offer, and the order form details its terms and conditions, including billing at the end of the trial and monthly after that unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.

As a courtesy, we issued a refund totaling $49.98 on September 27, 2024. Please allow 3 - 5 business days for the funds to be processed to the credit card account.

At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectations or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your concern to your expectations.
Customer Answer
Date: 09/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******** ******

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