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Business Profile

Credit Reporting Agencies

Experian Consumer Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Complaints

This profile includes complaints for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Experian Consumer Services has 28 locations, listed below.

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    Customer Complaints Summary

    • 952 total complaints in the last 3 years.
    • 384 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This place is a joke. All you can do is go through there automated system. If it's not on there and want to talk to a real person you can't. Tried to unfreeze my credit report for a few days by going online, won't except my information that I used for years. Tried calling multiple phone numbers and all I get is and Automated System and if your question isn't on the Automated System, your out of luck. You can't talk to a real person no matter how many phone numbers you try. It goes right back to the Automated System. Wasted at least 20 minutes trying to unfreeze with them. Whereas it took 1 minute to unfreeze my credit with *********** and Equifax.

      Business Response

      Date: 10/24/2022

      Thank you for writing Experian(R) about lifting your security freeze.

      Our records indicate you enrolled in our Experian CreditWorkSM Basic membership on March 16, 2019 and are currently still monitoring your credit history with that product.  We also show that you were able to temporarly lift your security freeze on October 5, 2022 and that freeze is back in place.

      On October 24, 2022, our agent reached out to you to ensure you are now able tog into your membership successfully.  However, she was not able to speak with you but did leave a voice mail with her direct phone number.  If you are still needing assistance, please reach out to this agent at the number in your voice mail.

      We hope this information is helpful to you when considering this matter.

      Customer Answer

      Date: 10/27/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

       

    Experian Consumer Services is NOT a BBB Accredited Business.

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