Reviews
This profile includes reviews for Integrity Admin Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 162 Customer Reviews
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Review fromPATTIE H
Date: 10/29/2025
1 starI do not have this home warranty but wanted to tell you what I experienced. I recently refinanced my home and have had a Fidelity Home Warranty on it since I bought it 2 years ago. Integrity sent me mail that looked like a check for $199.00 and stated to call them about an important matter regarding my home. Nothing states what kind of company they are at all! I called and they started asking about the mechanical systems in my home. I stopped him and asked why are you asking me these questions? He said I need to verify you qualify, then I asked for what? He said a warranty. I informed him I have **** on my home and the line went blank. If you want a genuine and good home warranty, try Fidelity, I have them on all my properties and even when there's a glitch, they get on it and get the job done. I think Integrity are scamming homeowners,Review fromMarcus D
Date: 10/24/2025
1 starScammers got the warranty paid the $75 and was told that they can't do the job talking about it's a remodel I need four pipes changed I've got this warranty for nothing I can fix it myself for $150 bucks **** shame and to think how many people they probably did this too and then the $75 they charge me to tell me what I already knew to say they weren't going to do it very ****** would not recommend to anyone ????????????????????????
Integrity Admin Group
Date: 10/27/2025
Your call was about a specific sink in your house, where you stated the water pressure was insufficient. A tech was dispatched to your property to determine the cause of failure and a solution. The tech found that the sink was not the issue; it was the galvanized plumbing that you have that was causing low water pressure throughout the system. This is not covered under your contract. (Page 9, Paragraph F.) We are sorry we were unable to assist you further with this issue, as it was not covered under the terms of your contract.Review fromDylan B
Date: 09/12/2025
5 starsAlright, I'll be honest, I was dubious at first, but I've been pleasantly surprised. My water heater started leaking, and I called them and they scheduled a service call within the same day. The technician came out, diagnosed the issue, and the replacement was part of my plan coverage. I didn't have to pay out of pocket aside from the minimal service call fee. What I appreciated most is that they outlined everything up front before they started work so that I wasn't left wondering. It seemed like they were in my corner, not looking for a way to get out of it. That's unusual service these days.Review fromWesley M
Date: 09/12/2025
5 starsSummer heat struck and my AC quit. I called, described the problem, and received a same day visit. Wow, that was fast. The technician replaced the fan motor. Claim approved on the spot, and I paid a minimal fee.Review fromYvonne R
Date: 09/12/2025
5 starsI had a transmission issue last year that would've cost me thousands. Fortunately, my coverage paid for just about everything. There wasn't any stress in the process at all. I just called them, provided them with the repair estimate, and they handled the rest. No piles of paperwork, no confusing fine print. The mechanic was paid directly, which was ideal since I didn't need to pay for it myself first. I wasn't sure these types of plans were worth it, but this experience made me a believer. If I hadn't signed up, I would've been in financial hot water.Review fromJudah R
Date: 09/12/2025
5 starsWow, the claim was so simple to file. They approved it in no time, and my car repair was paid for right away.Integrity Admin Group
Date: 09/17/2025
We strive to approach each and every task with kindness, excitement, and professionalism. Thank you!Review fromMelanie F
Date: 09/11/2025
1 starI began paying for my car warranty with this company in early 2024, thinking it would offer peace of mind in case something went wrong with my vehicle. Unfortunately, that has not been the case. When my car broke down and required engine repairs, I expected the warranty to help cover the costsas the engine is clearly listed as a covered component in the documentation. However, they play games with the wording in the contract. You assume youre protected, but when something actually happens, they find loopholes to avoid responsibility.For example, they claimed certain parts of the engine were covered, but then denied the claim because a related componentessential to the repair. How does that make any sense? How can you approve one part but not the component that works directly with it? It defeats the entire purpose of the coverage. On top of that, they refused to cover even basic diagnostic expenses.They heavily promote benefits like roadside assistance, hotel accommodations, meals, and home protectionbut none of these promises were fulfilled. Its all just marketing talk to get you to sign up.Yet, every single month, they never fail to call and remind you to make your warranty payment. But when it's their turn to pay, they inform you that reimbursement (for the warranty you already paid for) takes up to five monthsif they even decide to process it at all.What really frustrates me is how they lure people in. I received an urgent email warning me that my warranty was about to expire and urging me to call immediately. Once I did, they pushed me into renewing my plan. But the moment I filed a claim, it was denied within minutes without any proper review. When I followed up, the only response I got was: Its not covered. No explanation, no accountability.If you're considering purchasing a warranty from this companydont. Save yourself the frustration, time, and money. This service is absolutely not worth it. I regret ever signing up.Review fromscott o
Date: 09/08/2025
1 starSTAY AWAY! They are a complete fraud. They will sell you a policy and then never pay. I have been dealing with them over the past three years, they are a joke!STAY AWAY!Review fromjason d
Date: 09/05/2025
1 starIf I could give less than one star, I would. My experience with ***** and the finance manager was extremely negative. They were overly aggressive and did not respect my repeated refusals, making the entire interaction feel coercive. They also failed to clearly identify themselves or the company they represent, which raised immediate red flags.Most disturbingly, the finance manager made an inappropriate and deeply concerning commentsuggesting I might end up in a horrific car accidentas a reason to hand over my financial information. This is not only unethical but also incredibly unprofessional.I strongly urge others to exercise caution. Based on my experience, this company may not be operating in good faith and could potentially be a scam.Integrity Admin Group
Date: 09/12/2025
The Integrity Admin Group administers home and auto service contracts. If you own a contract we administer and want to make a claim, we are the ones you call. We do not market or sell service contracts. For issues related to sales, please refer to the sales company.Review fromSandi K
Date: 08/05/2025
1 starI received a very deceptive piece of mail from this organization. Claiming that Im out of compliance with my warranty and threatening messages that my waiver will be revoked. They include what looks like a check to further entice and deceive me its disgusting that you show them in good standing. I have a brand new car and fully understand my warranty. They dont even list their name on the mail. I had to call the number and ask for the name of the organization.Integrity Admin Group
Date: 08/06/2025
The Integrity Admin Group administers home and auto service contracts. If you purchased a contract that we administer, and need to make a claim, we are the ones you call. We do not market or sell service contracts.
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