Complaints

This profile includes complaints for Integrity Admin Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Integrity Admin Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Integrity Admin Group

  3505 Cadillac Ave Bldg O Ste 106 Costa Mesa, CA 92626-1429

  
• 

  Integrity Admin Group

  2973 Harbor Blvd Ste 240 Costa Mesa, CA 92626-3912

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Please see detailed outline of events and contacts in attached documents - Was convinced at length to sign service contract by Integrity even after attempt to cancel - Had first claim filed on 9/22/23 that to date has received no resolution, inspection and Integrity closed without my knowing - Claim filed June 3, 2024 for HVAC failure during summer months with extreme heat - Integrity sent their own service provider who submitted a diagnostic on June 21, 2024 - Integrity sat on report, to this day, with no follow *** to their service provider or any request of additional information or additional inspections - I was told by Integrity to submit my own vendor replacement estimates which was completed - Integrity never followed up with me one time throughout the life of the claim, I had to call in dozens of times in order to even speak to someone - Was told multiple times my claim was covered, however they never did anything with it. - After 2 months of my unit sitting at over 95* I was forced to take matters in my own hand and have the system replaced to protect my property. Paid out of pocket - Another month went by with no work by Integrity regardless of numerous phone calls and requests by me to speak with management - **** provided false allegations on multiple calls stating they had sent my request for call back when they had not - Manager ******* stated he would call their provider for more information, never did according to the provider, and then proceeded to attempt claim denial based on the fact of a particular test not being done and me already replacing the unit. - I have submitted letters and information to Integrity with no responses, nor have they reviewed any of my information.- I am currently sitting on day 85 since my claim was filed with no resolution, nor any attempt to do so my Integrity - they have left me with a home uninhabitable for 2 months, and out of pocket expenses of over $10,000 which are also about to incur credit interest as well

  

  Business Response

  Date: 09/06/2024

  Please be advised an officer of Integrity Admin Group has made several attempts to contact **************.  As of today I have been notified he has a call scheduled with ************** for next week to go over ****************** claims for compensation.  Thank you

  Customer Answer

  Date: 09/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is using fraudulent scam calling practices including spoofing phone numbers, and misrepresenting Tmobile Verified caller ID to subvert scam likely flagging and fish for both auto warranty sales as well as home warranty sales. The salesmen representing this business state outrageous financial estimates, make false claims to prevent financial loss, demand credit card information on the spot and call my phone number multiple times a day every single day of the week.

  

  Business Response

  Date: 06/10/2024

  Please be advised the Integrity Admin Group does not engage in the sale of ************ Contracts.  Integrity is an administrator that adjudicates claims processing.  We have reached out to 3rd party sales vendors to request this consumer be removed from all mailing and call lists at the consumer's request for no further contact. 

• Initial Complaint

  Date:06/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************************** Uses companies that violate do not call lists and spam calls everyone to generate leads

  

  Business Response

  Date: 06/10/2024

  Please be advised Integrity Admin Group is an administrator that adjudicates claims processing.  Integrity does not market direct to consumers and does not telemarket.   Marketing calls would come from third parties. 

• Initial Complaint

  Date:03/10/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses scare tactic by mailing potential customers with documents that closes appear to legal documents requiring immediate attention.

  

  Business Response

  Date: 03/12/2024

  At Integrity Admin Group, we want to assure you that our primary focus is on processing home warranty and auto claims, and we do not engage in the solicitation or sales of service contracts. We take great pride in maintaining the highest standards of integrity and professionalism in our business practices.
  It has come to our attention that there may be some misinformation, and we want to address this matter promptly. Rest assured, sending letters or marketing pieces to clients is not part of our standard operating procedures.
  If you have received any communication that appears to be from Integrity Admin Group but raises concerns, please provide us with additional details, such as the content of the letter or marketing piece, and we will investigate the matter thoroughly.
  Our commitment is to transparent and ethical communication, and we appreciate your diligence in bringing this to our attention. If you have any further questions or if there's anything else we can do to assist you, please do not hesitate to reach out.

  Customer Answer

  Date: 03/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, August 28th, An employee of Integrity Warranty assured me that the AC Drain Line repairs would be covered and opened up a claim for me. Based on this information, I went ahead with technician repairs that cost me 400 dollars. They later called and told me that the AC Drain line repairs would not be covered after the repairs were already completed. After asking to speak to a supervisor, the supervisor called and still refused to cover the cost of repairs, implying that I have the contract and could've read it myself. My claim number is *****.

  

  Business Response

  Date: 11/06/2023

  Customer was paid $*** after claim was amended.  Check was sent on 9/21/23

  Customer Answer

  Date: 11/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The business has already performed this task.
  
  
  
  Regards,
  
  
  ***** ***********
  
  
  
   
  

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Excerpt from the following article:2023 Press Release April 19, 2023 Media Calls Only: ************ Email Inquiries: ************************* Indemnity Admin Group, ***** creating fake home warranty brand names and sending out the final notice mailers to hundreds of thousands of ********** consumers. The fake brand names included HOME WARRANTY DIRECT, HOME WARRANTY SOLUTIONS,LIKE NEW HOME WARRANTYThe above listed brands were the ones that I am under.

  Customer Answer

  Date: 07/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:04/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This deceitful company advertises under the name "Home Services Department". Their website is: *************************************************** and they have offices in **********, **, **********, and *********, **. They are gaming the Better Business Bureau and promoting their undeserved A+ rating. They will tell you about their rating when you call from the letter you receive. However, they are reluctant to give you information about their real business profile name as listed on the BBB. Also, they will continue to harass consumers by mailing letters to new home owners found through the county deed records (public information). Their tactics include a barrage of realistic letters that appear to come from your bank or lending institution and a highly trained sales team at one of their call centers. One of their letters looks like a real check and includes a fingerprint seal watermark, knight logo, and a wavy line background. It says "This check is void without a colored border and background..." and contains your lender information (e.g., ***** Fargo). The urgent and bolded phrases include: "FINAL NOTICE", "PLEASE RESPOND BY:" "We reserves the right to revoke your eligibility for service coverage after 5 days". This company is a disgrace to better business and all the BBB is supposed to represent.

  

  Business Response

  Date: 04/11/2023

  This is not marketing from Integrity Admin Group.  We are plan administrators.  We do not market to the public or collect any funds from customers.  This is a 3rd party seller.  I have reached out to our vendors and requested that this name and address be removed from all of their data files for no contact.  Thank you.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call in reference to the repair cost and extended warranty on a 2017 GMC *************** The individual that I had on the phone explaining the payment plans and what is covered began to be a bit forceful with wanting money today telling me that if I did not pay to start the policy today That I would probably be looking at some expensive repairs in the near future then went into explaining to me what the most common problem with this vehicle is etc. etc. when I told him that before I wanted to pay them, I would like to take some time to investigate the company and ensure that I was getting a reputable company before giving this money Instead of giving me the opportunity to call back, he gave me excuses about why I would not be able to call back so then I proceeded to browse to the webpage on my smart phone and I let him know that there were several one star reviews, so then he proceeds to ask me well. What do you mean so I read a couple of the reviews to him one of them was rather scathing And it was in reference to a homeowners policy so he then started telling me well. People will be upset when things are not quite the way that they were expecting them to be or if another unnecessary or under expected expense falls on them to make the repairs on and then he said that that was a homeowners policy what I was looking at purchasing was a auto policy , but when I tried to explain to him that the way Im looking at it is that if they are not honoring a homeowners policy, why would I be able to expect them to honor an auto repair policy instead of giving me a legitimate explanation he began talking to me like I was stupid talking over me when I tried to ask questions and was blatantly disrespectful and then started using the fear tactics of well. Your car is got this many miles on it and this is the most notorious thing that goes wrong and youre going to have to pay thousands of dollars out of pocket if you dont in-state this policy. Blatant bullying.

  

  Business Response

  Date: 11/22/2022

  This call was from a 3rd party seller.  Integrity Admin does not sell contracts.  They administrate claims on warranty contracts.  According to the recorded phone call from the customer ******************** manager the reps speaking to the customer tried to address the issues and complaints she was referring to and customer hung up.