Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with ****** at Ad.IQ two months ago to help promote my new business. I was promised that my business would be listed on the first page of ****** within 3-5 business days. However, two months have passed, and I am still not listed on ****** at all.Every time I contacted Ad.IQ to address this, I was given vague explanations and excuses. I later discovered they had created a separate spoof website for my business without my knowledge, directing ****** My Business to this page without informing me. When I asked about this, they reassured me it was supposed to improve my listingbut that never happened. Since canceling the spoof website has still not been taken down. It feels like I paid for a service that did not deliver on its promises.I decided to cancel the service due to these issues, and initially, they agreed to stop charging me. Then, they informed me that I was still under contract and threatened collections if I disputed the charges. Despite expressing my frustration and asking to end the service, they continued to give me the run-around. ***** even reached out and tried to pressure me into staying on, and after I insisted on canceling, they charged me additional fees.I believe this service was misleading and ultimately a scam. Im seeking a full refund, as Ad.IQ has not fulfilled its promises and has caused nothing but frustration and distrust.

  

  Business Response

  Date: 11/19/2024

  Hello Makelle, 

  Thank you for taking the time to share your feedback. We sincerely apologize for the negative experience you had with our customer service team. Providing exceptional service is our top priority, and we want to make things right for you.
  We would be happy to review your account with you to better understand how we can improve. Our team of experts is committed to supporting you in every way possible. Please feel free to call us at your earliest convenience so we can address your concerns.

  Quality Assurance Team!

   

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business said they would get me listed on ****** in 3-5 business days. This was told to me by two different people. I never received what they promised me within the time promised. Not even after the time promised. I asked for a refund since I needed to have the money back for no services. They refused to give me a refund because the service was supposedly done. It was not and never has been completed to my knowledge. I want a refund because I no longer trust this company or any company like theirs.The service was promised around August 2nd , 2024. I canceled around August 13th, 2024

  

  Business Response

  Date: 09/04/2024

  Hi *******

  Thank you for taking time to provide us feedback to better the experience for our clients. 

  We are taking this matter seriously and looking into the issue, I would like to make things right for you and talk through more feed back that you have for us. Please give us a call and I'd be happy to assist you.

   

  Thank you,

   

  Quality Assurance Team.
  
  

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So all I wanted was a verification call from ****** to list my business on ******. I started getting calls from AD IQ. I told them I did not want any help from them because I do not want to pay them to advertise. I told them repeatedly this is not for me. They started offering "Special deals and discounts." They also said that worse comes to worse I will have to sell my business because I did not want their help. I told them I was not interested about a week and a half ago. I still get calls from them but I do not answer. I have read reviews and realized it is a big scam to get money from small businesses. They personally emailed me fake statistics from my town. The statistics stated over 100 people ******s ***** care near me." My town is in a very rural area will 800 people total living in the area. Most either live in small houses who do their own lawn care or farmers who have lots of equipment to do their own. I just want them to stop calling me and to stop getting money from people who they trick.

  

  Business Response

  Date: 05/14/2024

  Thank you for bringing this issue to our attention. I apologize for any inconvenience caused by our attempts to contact you. I've reviewed our records and can confirm only two recent contact attempts in the last 10 days.
  Your account has been added to our Do Not Call list per your request.
  Regarding your ****** verification request, our calls are unrelated. I apologize for any confusion caused.
  I'm deeply concerned about your experience with our representatives and will address this internally to ensure professionalism and integrity.
  Your feedback is invaluable, and I'm committed to resolving this matter satisfactorily. Contact us at ************.

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had contacted ad.iq because there were were too many phone numbers associated with my business and to help me gain access to my ****** page. What they did instead was delete my ****** page, create a new webpage for my company, added another phone number for my company, and falsely advertise a service we do not offer. I requested a refund. They initially refused until I mentioned that they had refunded others on the BBB website. Then they partially complied. They listed a service painting decks, something we would never do. We stain decks, not paint them. When I spoke to the supervisor ******* he assured me he would have the new website, false service and phone number taken down. None of which has happened. I told him I would be reporting them to the BBB if he didnt comply. Still, no action has been taken by the company to rectify the situation.

  

  Business Response

  Date: 05/14/2024

  I'm sorry to hear about the issues you've encountered with our services. To fully understand the situation and rectify it promptly, we kindly ask you to reach out to our resolution team at *****************. Your feedback is crucial, and we're committed to addressing this matter swiftly to ensure your satisfaction.
  
  

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly asked ad.iq over the phone to stop calling me, and attempted to unsubscribe from emails over the past several months, but they will not stop harassing me. They need to stop or be held accountable for their actions. This is ridiculous.

  

  Business Response

  Date: 05/03/2024

  We sincerely regret any inconvenience you've experienced. Your concerns are of utmost importance to us, and we've promptly removed you from our contact list as per your request, which was duly noted and initiated on May 2nd, 2024. It seems there may have been some confusion, as we haven't made any calls in over 8 days.
  Rest assured, your preference to not receive emails has been diligently addressed. Should you require further assistance or have any other inquiries, please feel free to reach out to us. We are here to help and ensure your satisfaction.

• Initial Complaint

  Date:04/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adiq put up a website with my name picture everything but not my phone number all my calls are being directed to them i told them I didn't need there help my website i had on ****** was doing just fine so they started theretin to take it down and I have to use them or i can't have a site on ****** there exstorting my business they put a call botton on my website that doesn't have My number on it i haven't gotten a business call scene last August thease got are putting me out of business because I won't pay them All this money my website dose just fine until now had on ****** for 20 years now i don't know what else to do I'm getting ready to ***

  

  Business Response

  Date: 04/10/2024

  Dear [Customer],
  We are deeply sorry to hear about the issues you've encountered with your website and the impact it's had on your business. Please accept our sincerest apologies for any inconvenience or distress this has caused you.
  It's never our intention to cause harm or inconvenience to our clients, and we take your concerns very seriously. We want to assure you that we are committed to resolving this matter promptly and to your satisfaction.
  The only name we can find in the system attached to yours, was someone that never started back in January. It's possible you're thinking of another company? In any case we want to get to the bottom of it please call *****************

• Initial Complaint

  Date:03/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a complain that one of the photos on the web site ad.iq created was copywrited and has put my company at risk of a lawsuit. I need the web site pulled down immediately and I want a full refund.

  

  Business Response

  Date: 03/14/2024

  Thank you for bringing this issue to our attention. Your satisfaction is paramount to us, and we want to ensure that we address your concerns promptly and effectively.
  We're eager to understand the situation fully and find a resolution together. Could you please give our customer service a call as soon as possible? I will also submit for you to be reached out to.
  Your cooperation is greatly appreciated, and we look forward to speaking with you soon. ***************

  Customer Answer

  Date: 03/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and regrettably admit that I was taken in by a scam email regarding a false accusation of copyright infringement. I wish to retract this complaint. 

  
  Regards,
  
  ***************************
  
   

  
  

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After starting a new business I was contacted by them to help with my ****** listing. Initially I was interested but wanted to do research first so I scheduled a call back. After researching them and reading reviews I decided I did not want to work with them. After letting them know I am not interested I continue to recieve multiple calls per day. After asking to be placed on the do not call list the call frequency only ontensified resulting in 4 more calls back to back in less than an hour. This is harassment and needs to stop.

  

  Business Response

  Date: 03/07/2024

  Hi ******,

   

  We are saddened to hear that you've had a poor experience. We'd be happy to assist you and review your concerns. Feedback from our customers always help us better our product and service. Looking forward to hearing from you!

• Initial Complaint

  Date:02/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ad iq to make a website for me and ****** told me a bunch of lies to get me to join as a customer one was that he would use the hairforceoftn.com as my website but after signing a contract it was changed and they didn't tell me that so I ended up with a year contract when ****** told me I would not have to spend no more than 500 dollars and he would do a website and logo for me. He was the biggest liar and I even had the current *********** that I was currently using talk to ****** and have a witness to everything promised to me. I even recorded every conversation with ad iq and when I was not pleased with what they were doing I wanted to stop using them the one lady was working with me and still the work was not up to par. My logo they made was simply different font with my business name on it . Then after speaking with several people about getting my money back the guy said he tried to refund me but had no way to word it in the computer so I never got a website and never got anything but a cheap logo which I designed they just put it together with their software. This company is the biggest scam I have ever dealt with. Even the people that work there were telling me the work that they were doing was not any good . I disputed the money with my bank and will again after I get my recordings together with ****** telling me all the lies he did and will submit refund request again unless the business gives me a refund. I will go on every website I can and file complaints til something gets done. They changed my password so I could not use the website that they supposedly made for me and I got nothing.

  

  Business Response

  Date: 02/23/2024

  Hi ****,

  
  We apologize for your experience so far. We strive to present our clients with the best service and want to make sure that we can make this right for you. I would like to take a moment to review your account with you to see what we could have done better. If you could give us your time once again to resolve this, we would appreciate it.

  
  Thank you,

  *************************

  Customer Answer

  Date: 02/23/2024

  I would like a refund because I was mislead and lied to and got shabby work from your company if you want to call me to discuss this your welcome to but I still want a refund thank you

  

  Business Response

  Date: 02/29/2024

  Hi ****,

   

  We would like to take the time to investigate your concerns with you. Our team of experts is ready to assist you, we will be reaching out to you shortly. 

   

  Thank you,

   

  *************************
  
  

• Initial Complaint

  Date:12/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They made my business to go bad no calls for like 3 months and they damage my income I want to be compensate for all the money I lose on 3 months plus the refund of the money they took from my bank This people are just stealing money from small business that's not cool they have to pay

  

  Business Response

  Date: 12/20/2023

  This client enrolled in our services for a 90-day duration with the objective of securing a prominent position for their business on the front page of local search results. We successfully achieved this goal, with the client presently ranking for four of the chosen keywords within their campaign. Despite the positive outcome, the client is asserting a request for a refund, citing a lack of received phone calls.
  It is important to clarify that our service is designed to enhance visibility through the attainment of favorable rankings for selected search terms, thereby increasing the likelihood of potential customer engagement. Following a thorough review of the campaign to identify any potential shortcomings in the execution of our strategy, it was determined that all established protocols were followed. Consequently, the request for a refund has been declined.