Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company: AdIQ (Ad.IQ)Website: ************************************ Phone: ************** Email: ***************************** Complaint Type: Services not rendered / Refusal to refund Summary:I signed a 12-month digital marketing contract with AdIQ on June 17, 2025, for $1,299.99, which was paid in full using my **** card. The company promised online business visibility improvements, call tracking, and ****** ranking ********** of 10 days after signing, AdIQ has not provided any services, communication, updates, or visibility improvements. Their service guarantee vaguely states 2 keyword rankings within 3 months, but does not define terms or outline measurable performance indicators. They offer no refundeven when nothing has been doneand attempt to enforce a 50% cancellation fee.I contacted AdIQ to cancel immediately after recognizing no work was being done and was told I am not entitled to a refund. This violates fair business practices.I am requesting:- Immediate termination of the contract - A full refund of $1,299.99 - Confirmation that no additional billing will take place Their one-sided contract clauses are misleading and offer no remedy to the consumer if no performance is delivered. Im submitting this to protect myself and others from being taken advantage of.

  

  Business Response

  Date: 07/16/2025

  Hello,
  We're genuinely sorry to hear about your experience and appreciate you bringing this to our attention. At Ad.IQ, we take client concerns very seriously and strive to provide transparency, communication, and results throughout every stage of our programs.
  We understand your frustration and would never want a client to feel unsupported or unclear about the services they've signed up for. While our program does include a performance timelinesuch as keyword visibility within the first 90 dayswe also aim to provide updates and progress tracking early on. If you feel that this wasnt your experience, we sincerely want to review what happened and determine where the breakdown occurred.
  We would appreciate the opportunity to speak with you directly so we can take a closer look at your account, clarify any misunderstandings, and explore a resolution together. Please call our client care team at ************** so we can go over this together. We're happy to discuss your concerns, your account status, and options available to you.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company ************ sold me a certification course in positive psychology and after the 180 days to dispute was over they removed the course from my use and kept my money. $111.90 the number the company gives out is a non working number.

  

  Business Response

  Date: 06/20/2025

  Thank you for taking the time to leave a review. We believe there may have been a mix-up, the situation you described does not match any of our jobs we offer. Its possible this review was meant for a different company with a similar name.
  If you have any questions or need clarification, wed be happy to assistfeel free to contact us directly. 

  Thank you,

   

• Initial Complaint

  Date:03/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the company to get my business onto ****** maps and in search. Afyer several days and the payment to provide this service ADIQ contacted us with news of the website they built, we didnt request a website and already had one that I produced. The website was confusing with images I didnt approve and for a different location then my business They then asked for more money After another week I was able to get my business onto ****** with out their assistance and we let them know we no longer required their services sense then we have been harassed daily with multiple text emails and up to 30 phone calls a day on my business line they are insane

  

  Business Response

  Date: 03/13/2025

  Hello ****,

  We sincerely apologize for any misunderstanding regarding the services provided. Our goal is always to help businesses establish a strong online presence, and we regret if there was any miscommunication about the scope of work.
  Regarding your concerns, we did make multiple attempts to reach out to clarify and resolve the situation, but we understand that you may not have been available to discuss further. Our intention was never to cause frustration but rather to ensure we provided the best possible support.
  Please know that we take customer satisfaction seriously, and we certainly do not engage in harassment. If you no longer wish to be contacted, we will immediately respect that request and update our records accordingly.
  We appreciate your feedback and wish you success with your business. If you ever decide to revisit our services in the future, wed be happy to assist in a way that aligns with your specific needs.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I clicked an add on ******** for an online job being a single mum out of work I wanted to make some passive income while at home. Well behold someone reached out offering this amazing online job where I could earn $6000 per month. I was so happy and I got given training in ******** the company platform Ad.Iq , the job is to do 40 tasks per day and you get a pay out and make some extra cash if the task ( processing everyday apps ) . The guy called ***** trained me and gave me some lessons on using ********** as thats where they pay you . 5 days in I dont even know how it all happened so fast he convinced me to inject some money in for a larger pay out. 4000+ in and I couldnt get my money back. Some of this money I borrowed thinking I would only use this money to process how much I had already earned from working everyday for them . Am very devastated and just want my money back so that I can pay what I borrowed. They have a customer service on ******* but they are not useful , this happened 2 weeks ago and I have reached out to them on ********* instagram, via email and no one ever seems to get my messages. I need to recover my money . This has affected my mental health and they should not do this to vulnerable people. My bank wont help no one is helping

  

  Business Response

  Date: 03/10/2025

  Were very sorry to hear about your experience.

  However, wed like to clarify that our company is not associated with the business or individuals you mentioned. Unfortunately, scams like these are becoming more common, and we strongly encourage you to report this to your bank, local authorities, and ******** to help prevent others from falling victim.
  We have also checked our system and are unable to find your name associated with any account. If you believe you do have an account with us, please feel free to reach out so we can assist you further. Additionally, if you havent already, please check your bank statements to verify where the charges are coming from. If youre able to share that information with us, we may be able to help guide you in the right direction.
  Wishing you all the best in recovering your funds.

  
  

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Ad IQ regarding services I hired them for between August 2023 and October 2023. I paid $299.99 for their promise to improve my websites ranking on ******, ****, Yelp, and other platforms. I was told they would enhance my online presence, but my original website continued to outperform the website they built for me, which I did not request in the first place.Instead of improving my existing online presence, the company created a new website on a domain I did not approve. They used my company name, address, and description as the title for search results on the domain they created. Afterward, they auctioned off the domain, and now it remains accessible online as the second result on ********, still featuring my business ************** make matters worse, the new domain owner is using the website to promote ads and spread fake viruses, causing pop-up ads on users' devices. Customers have reported to me that they mistakenly clicked on the link with the title "******** Titles and Tags Offers Car Registrations in **********," which is connected to the website: ************************************************. This was completely unnecessary, as I already had a well-functioning, top-ranked website.I was not aware that this website was still showing up in Bing search results until a customer brought it to my attention this week. As a result, I did not file this complaint within the 12-month period typically requested, because I was unaware of the ongoing issue until now. When I contacted Ad IQ to resolve the matter, they informed me that they could not remove my business name or the website because they had already sold the domain and no longer had access.I am frustrated and concerned that my business name and information are being misused in this manner. I would like the Better Business Bureau to investigate this matter and assist me in resolving the issues caused by Ad IQs negligence and unprofessional actions.

  

  Business Response

  Date: 02/07/2025

  Hello Mr. **************** sincerely appreciate the opportunity to address your concerns. At Ad IQ, our goal is always to enhance our clients' online visibility and provide value through our services. We understand that onboarding can be a lengthy process, and we regret any confusion regarding the creation of your landing page. This page was designed to complement and drive traffic to your primary website, a feature that was opted into during the signup process. Additionally, domain approval is part of the onboarding process, though we recognize that details may sometimes be forgotten over time.
  To clarify, we do not auction off websites. If a client chooses not to renew their services with us, we simply do not renew the domain. Unfortunately, once a domain expires, it becomes publicly available, and third parties can acquire it for their own use. While we understand how frustrating it must be to see the domain now used in a way unrelated to your business, we want to assure you that none of your original business content remains on that site. We do not have control over how third-party owners use an expired domain, but we sympathize with the situation and your concerns.
  We would love to work with you to explore any possible solutions to help protect your business's online reputation moving forward. If there are any steps we can take to assist in improving your online presence or optimizing your existing sites visibility, please feel free to reach out to us directly. We remain committed to supporting our clients and ensuring a positive digital experience.

  
  Best regards,
  AdIQ

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 3rd, Ad. IQ got me on the phone after I tried to set up a ****** business profile and basically pretended to be ****** themselves. They told me that it cost money to have ****** business profile and it was best to optimize your keywords for Search Engine Optimization Purposes. I paid them $149 for the first month and I'm apparently supposed to pay them 105 for the next 2 months. They ended making me a website which I never authorized, so traffic is now going to that website which doesn't has a different number on it. I now can't find a number to cancel.

  

  Business Response

  Date: 03/20/2025

  Hello Mr. ****************** style="color: rgb(34, 34, 34); font-size: small; font-family: Arial, Helvetica, sans-serif;">
  

  We appreciate you reaching out to us. We noticed that you recently spoke with one of our representatives, and we are glad to hear that your issue has been resolved.

  
  

  If you need any further assistance or have any additional questions or concerns, please do not hesitate to contact us. We're always happy to help!
  
  Thank you