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Business Profile

Data Analytics

California Data Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Analytics.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business advertised a $1.00 charge but has billed my account for an additional $28.95 twice on different dates. The first one posted on April 30, 2024 and the second on May 28, 2024. I would like a refund, my information removed from their system, and any account under my name deleted.

    Business Response

    Date: 05/29/2024

    We were able to find your customer profile and can see that your account has been closed by our customer support team. You have also been provided a full refund for all charges. If there is anything else that we can address please let us know. 

    Best Regards,

     

    Customer Support

  • Initial Complaint

    Date:05/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never heard of USCRIMEDATA.com or ever went to their website until today to see who was charging my credit card. I never opened any account with this company or authorized any charges or received any services. They first charged my credit card (card was never lost or out of my possession) a $1 test charge then recurring charges of $28.95. I just noticed and reported these fraudulent charges to my bank who closed the credit card and will be issuing a new card and contacting this company for a refund. I wanted to let the BBB and anyone thinking of using any service related to this company to beware and never give them your credit card information. Since my bank will handle the refund I do not want to download my bank statement to give them any additional information about me.

    Business Response

    Date: 05/20/2024

    Hello, 

    We attempted to refund your card but it appears that it was cancelled. Your account has been closed. To get a refund please provide us with a mailing address that we can send a refund check and we will get this taken care of for you. 

    Regards, 

    Customer Support.

  • Initial Complaint

    Date:04/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business advertised a $1.00 charge but has billed my account for an additional $28.95.I would like a refund, my information removed from their system, and any account under my name deleted.

    Business Response

    Date: 04/22/2024

    Hi *******, 

    We're delighted to inform you that we've successfully located your account and processed your refund in full. Should you require any further assistance or have any queries or concerns, please don't hesitate to reach out. We're here to help and ensure your experience is as smooth and satisfactory as possible.

     

    Regards, 
    **************
    California Data Services


  • Initial Complaint

    Date:04/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my credit card was charged 1.00 for a incomplete supposed report and now my credit card is being charged $9.95 a month. I did not authorize these charges.

    Business Response

    Date: 04/30/2024

    Hello ******, 

    Thank you for allowing us to address your concern. We were able to find your account and have closed the account. We have also refunded all charges which should appear in your account within 3-5 business days. If there is anything else we can assist with please let us know. 

    Best regards, 

    Customer Support

California Data Services is NOT a BBB Accredited Business.

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