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Business Profile

Data Analytics

California Data Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Analytics.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Nov. 2023 I phoned HomeChecks.com (alternately, Propertyrecord.com) at **************, to check on the amount of property tax paid by nearby neighbors. I was comparing what I was paying to determine if the homestead exemption granted me was as it should be. I was interested in only that one-time use of this service. I think I made it clear that I did not authorize monthly withdrawals from my Amex credit account. It was not until 8/15/24 that it was realized that this company had been charging me monthly for a service I didn't know I still had and did not use.Interestingly, when I called this company on the eve of 8/15/24 to inquire about this, I was asked if I was calling to cancel service before I could explain to the representative that that was the reason. I was told that I was presented with options and that I chose one that continued service.I do know for sure that I did not give explicit and clear authorization to bill me monthly.I would like a refund of payments made after Nov. 2023=$252.00, and would like my compliant to go on record that perhaps this might not happen to someone else.

    Business Response

    Date: 08/28/2024

    Hello ***,

    We have reviewed your account and can confirm that the account was closed on August 15, 2024. A full refund was issued on August 16, 2024. If there is anything else we can assist with please do not hesitate to ask.

    Best Regards,

    Customer Support

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22032880

    I am rejecting this response because:  No refund has been issued as of 2:15pm CDT 7/24/24

    Sincerely,

    *****************************

    Business Response

    Date: 07/24/2024

    Hello and thanks for reaching out to allow us to address your issue. I can see that your account was closed as requested and you have been issued a full refund. If there is anything else we can assist with please do not hesitate to ask.

    Regards, 

    Customer Support.

    Customer Answer

    Date: 07/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

    Business Response

    Date: 07/26/2024

    Hello *****, 

    Please see attached for proof of the refunds that were issued. If there is anything else you need to verify please let us know.

    Best Regards, 

    Customer Support

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21980462

    I am rejecting this response because:

    I have not received a refund amount from Uscrimedata.com How was the refund issued? Since my card ending in 5164 was cancelled by my bank, the refund wont go through on that card  will I **** Check instead?  Thank you for your prompt response 



    Sincerely,

    ***************************

    Business Response

    Date: 07/15/2024

    We were able to find your account and can see that it has been closed and fully refunded. If there are any other concerns or questions that we can address do not hesitate to contact us. 

    Best Regards, 

    Customer Support

    Business Response

    Date: 07/18/2024

    Hello. Please see the attached screenshot showing that we have processed a full refund to your acount. Please let us know if you have any further questions. 

    Best Regards, 

    Customer Support

California Data Services is NOT a BBB Accredited Business.

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